Owner Assistance - Chevrolet 1979 Light Duty Truck Owner's Manual

SECTION 6

OWNER ASSISTANCE

Your satisfaction and gqodwill are important to your dealer and to us.
Normally, any problems with the sales transaction or the operation of
your vehicle will be handled by your dealer's Sales or Serv i ce
Departments. Sometimes, however, despite the best intentiqns of all
concerned, misunderstandings can occur. If your problem has not been
handled to your satisfaction, we suggest you follow these steps:
STEP ONE - Discuss your problem with a member of
dealership management.
resolved at that level. If the problem has already been reviewed with
the Sales or Service Manager, contact the owner of the dealership or
the General Manager.
STEP TWO - Contact the Chevrolet Zone Office closest to
you listed on the following pages
General Motors Zone Office).
resolved by the dealership without further help, contact
the Zone ' s Customer Services Department, and provide
them with:
•
Your name, address, telephone number
•
Vehicle Identification Number
Available from vehicle registration or title, or the plate attached
to the left top of instrument panel and visible through the
windshield.
•
Dealer's name and location
•
Vehicle's delivery date and present mileage
•
Nature of problem
STEP THREE
Representative, Chevrolet Central Office, Chevrolet Motor
Division, Detroit, Michigan
Canada, contact the Customer Services Representative,
General Motors
41 6/644-6624). The representative will review all the facts
involved. Then, if it is felt some further action can be taken, the zone
will be so instructed. In any case, your contact will be acknowledged
providing Chevrolet's position in the matter.
When contacting the Zone or Central Office, please bear in mind that
your problem will likely be resolved in the dealership, using the dealer's
facilities, equipment and personnel. So it is suggested that you follow
the above steps in sequence when you have a problem.
Your purchase o( a Chevrolet product is greatly apprectated by both
y our dealer and Chevrolet. We want to help you in any way we can
to make sure you are completely satisfied with your vehicle.
Often complaints can be quickly
If your problem can't be quickly
Contact the
48202 (31 3-556-521 9).
of Canada
6- 1
(or, in Canada, contact the
Consumer
Ltd., Oshawa,
Relations
(In
Ontario;