Avaya IP Office Phone Manager User Manual page 14

Phone Manager Users Guide
IP Office
Voicemail
Phone Manager Pro only. On accessing your Voicemail box (either via
Voicemail Ringback or by dialing *17 or via the Messages tab) a Voicemail
tab appears. This displays all new, old and saved messages. You can
then use the control buttons (as below) to forward, replay, skip, pause, and
play, save, delete and play saved messages. You can also double click to
play a message.
•
- Message Back
•
- Skip Back
•
- Play selected message (or double-click)
•
- Skip Forward
•
- Message Forward
•
- Pause selected message
•
- Delete selected message
•
- Save selected message
•
- Play Saved Messages
Queue
Phone Manager Pro only. The Queue tab in Call History allows you to
monitor the number of calls being held in a queue for a particular Hunt
Group. See "Working with Queues" on page 43.
The Hunt Groups you wish to monitor are configured in the Queue ID tab
under Configure Preferences. The Hunt Group must already exist on the
System and must have Queuing enabled - please contact your System
Administrator.
The Queue tab then appears in Call History and can display up to two
Queue monitors. These monitors indicate the number of calls currently
queued for that Hunt Group. Each call held in a queue is indicated by a
blue box. When the mouse pointer is moved over a Queue monitor the
number of calls in the queue is displayed in the Hint Box.
Door
Phone Manager Pro only. The Door tab appears in the Call History pane if
the Door Release options in Configure Preferences have been set up.
Click on the relevant button to activate the relevant door.
40DHB0002USAR Issue 6 (03/04/2002)
Page 14
Page 14