Printer Problems - Gateway E-420 Maintaining & Troubleshooting

78 Maintaining and Troubleshooting Your E-4200 System

Printer problems

The printer will not turn on.
Probable Cause
The printer is not
plugged in.
The printer is not
turned on.
The printer is defec-
tive.
The printer is turned on but will not print.
Probable Cause
The printer is not con-
nected to the system.
The printer is not des-
ignated as the default
printer.
The printer has not
been added to the sys-
tem.
The printer prints garbled text.
Probable Cause
The wrong driver is
being used for the
selected printer.
Solution
Check the power cable. Make certain it is
plugged into a live power source.
Make certain the printer's power switch is
On. If power is applied to the printer, the
green power LED should be lit.
Try another printer if one is available.
Solution
Check the data cable between the printer
and the system. Make certain it is connected
to the proper port. Check the connector and
cable for bent or broken pins.
If the printer to which you are trying to print
is not the default printer, make certain you
have selected it through the application's
printer setup function.
From the Printers window (Start | Settings |
Printers), double-click Add Printer. Follow the
directions for adding the new printer.
Solution
From the Printers window (Start | Settings |
Printers), select the printer. From the File
menu, click Properties. Make certain the
printer is using the right printer driver. If not,
install the correct one.