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Gateway E-1600 Desktop ™ System Manual January 2001...
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Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.
Getting additional information Log on to the technical support area of www.gatewayatwork.com to find information about your computer or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...
System Features Standard features ® ™ ™ Intel Celeron or Intel Pentium III processor Desktop-to-tower conversion Two dual in-line memory module (DIMM) sockets that support up to 512 megabytes (MB) of Synchronous Dynamic Random Access Memory (SDRAM) Integrated Heceta IV Hardware Management Application Specific Integrated Circuit (ASIC) Integrated video controller using main memory for video memory Intel 810e chipset...
Front panel CD drive Emergency CD eject Auxiliary drive bay cover CD activity LED Power button CD eject button Power LED Optional USB port cover Diskette eject button Diskette drive Headphone jack Diskette drive activity LED Auxiliary drive bay provides space for a fourth drive that can be externally accessible.
Back panel Thumbscrew Kensington lock slot PCI slots (2) Optional thumbscrew lock Parallel (printer) port Power connector Mouse port USB ports Line-out Serial port Microphone-in Voltage selector Video port switch Keyboard port RJ-45 LAN connector Power connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip.
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USB ports connect Plug-and-Play devices that are automatically configured when they are plugged into the computer. Line-out audio jack connects audio devices such as speakers. System Features...
Vertical desktop feature You can set up your desktop to sit vertically by using the stand included with your accessory kit. This arrangement saves space and transforms your desktop computer into a minitower computer. Important If you set your system up vertically, make sure you use a CD drive with retaining clips.
RJ-45 LAN connector Serial port Parallel port Video port Dual USB ports Keyboard and mouse ports Processor fan connector Processor socket DIMM slots Main power connector Diskette drive connector Secondary IDE connector Primary IDE connector Front panel connector Battery Chassis intrusion connector BIOS configuration jumper (J6A1) Heceta IV hardware management Heceta IV is an integrated data acquisition system that lets you monitor the...
Plug the computer into a wall outlet or power strip that is easily accessible. Important Keep the computer boxes and packing material in case you need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided. Setting up your computer...
Starting your computer Before you start your computer for the first time: Make sure that the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Back panel”...
Understanding the Power-On Self-Test When you turn on your computer, the Power-On Self-Test (POST) routine checks the computer memory and components. To see this information on the screen, press T during POST. Important The computers starts very quickly. If your monitor requires a short time to warm up, you may not see the messages.
Restart your computer. The setup is complete. ® Important For other operating systems, such as Windows 2000, refer to the appropriate operating system software manual for setup instructions. Turning off your computer Every time you turn off your computer, shut down the operating system first. You may lose data if you do not follow the proper procedure.
Restarting your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the computer.
Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure. Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.
Follow these precautions to avoid electrostatic damage to your computer components: Avoid static-causing surfaces such as plastic and packing foam in your work area. Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection.
Removing the cover To remove the chassis cover: Turn off the computer and disconnect all peripherals and power cords. If the case is secured by a chassis lock, unlock the chassis. Remove the thumbscrew on the back of the case. Using the handles on each side of the cover, pull the cover toward the back of the computer.
Removing the bezel To remove the front bezel: Lift the three tabs to release the bezel. The top of the bezel swings out and away from the chassis. Tabs Lift the bezel until the tabs clear the holes in the chassis. Remove the bezel.
Replacing the bezel To replace the front bezel: Set the tabs on the bottom edge of the bezel into the holes in the front panel of the chassis. Swing the bezel up into position, then press the bezel into the chassis until the three upper tabs snap into their holes.
Replacing and Adding System Components Replacing or adding drives Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are included with your computer. You can add one additional half-height 3.5-inch tape storage or disk storage device.
Drive cabling information Your computer includes three different types of drive cables. Each drive cable is clearly labeled, indicating cable-type and showing which end is connected to the appropriate connector on the system board and which end is connected to the drive. Use the diskette drive connector cable to connect the diskette drive.
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Disengage the locking clip by sliding the clip toward the front of the computer as shown by the arrow beside the unlock icon on the clip. Locking clip Pull the CD drive out from the front of the computer. Set any jumpers on the new CD drive. See the drive manufacturer’s documentation for instructions.
Replacing the 3.5-inch diskette drive To replace the drive: Turn off the computer and disconnect the power cord, modem cable (if installed), and all external peripheral devices. Remove the cover. (See “Removing the cover” on page 17 and “Static electricity precautions” on page 15.) Remove the power and data cables from the back of the drive, noting their locations and orientations.
Slide the locking clip toward the back of the chassis to secure the drive in the bay. Connect the power and data cables, making sure the cables are in their original positions. Close the case by following the instructions on page 18. Reconnect the peripherals, the modem cable, and the power cord, then turn on the computer.
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Remove the metal EMI shield by placing a finger through the hole and pulling the shield out. Save the shield so that you can replace it if you remove the added drive. EMI shield Caution Your computer was designed to adhere to electromagnetic interference requirements and the EMI shield is an integral part of the computer.
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Make sure the locking clip is in the open position by sliding it toward the front of the chassis as shown by the arrow beside the unlock icon on the locking clip. Locking clip Align the drive with the open bay, then slide it into the chassis until it is properly positioned.
Replacing the hard drive To replace the hard drive: Turn off the computer and disconnect the power cord, modem cable (if installed), and all external peripheral devices. Remove the cover. (See “Removing the cover” on page 17 and “Static electricity precautions” on page 15.) Locate the hard drive.
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Holding the drive at an angle with the right side lower than the left side, slide the holes in the right side of the drive over the pins on the right side of the drive bay. Rotate the left side of the drive down until the drive rests level in the drive bay.
Replacing or adding memory The SDRAM DIMMs supported by your system board conform to the following standards: 32 MB, 64 MB, 128 MB, and 256 MB DIMMs. 64 MB minimum system memory. Single- or double-sided configurations. 512 MB maximum system memory. Memory is installed in two slots on the system board.
When replacing a processor, order a processor replacement from the Accessory Store on the Gateway Web site. Caution A heatsink must be installed on the processor. Installing a processor without a heatsink could result in damage to, or failure of, the processor.
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To replace the processor you must perform the following tasks: Remove the heatsink Remove the processor Install the new processor Replace the heatsink To remove the heatsink: Turn off the computer and disconnect the power cord, modem cable (if installed), and all external peripheral devices. Remove the cover.
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Disconnect the processor fan cable, if present, from the fan connector on the system board. (See “System board” on page 6 for the location of the fan connector.) Caution The processor may be hot if you recently turned off the computer.
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To remove the processor: Open the locking lever on the processor socket by moving the lever slightly out to the side, then lifting it straight up. Processor Locking lever Lift the old processor straight up and out of the socket. To install the new processor: Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned.
Secure the processor by lowering the locking lever until the lever latches into place. The processor will slip into place without pressure when aligned correctly. To replace the heatsink: Place a piece of thermal transfer tape on the center of the processor. Place the heatsink on the processor.
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To add an expansion card: Turn off the computer and disconnect the power cord, modem cable (if installed), and all external peripheral devices. Remove the cover. (See “Removing the cover” on page 17 and “Static electricity precautions” on page 15.) Set any jumpers and switches on the new card, if required (refer to the card documentation for jumper settings).
Replace the screw you removed earlier to secure the card in place. Connect cables to the card, if required. Close the case by following the instructions on page 18. Reconnect peripherals, the modem cable, and the power cord, then turn on the computer.
To replace the battery: Restart the computer and start the BIOS Setup utility by pressing F1 when you are prompted to do so. Verify that all your settings are currently correct, then from the menu, Exit select . For more information about the BIOS Save Custom BIOS Settings Setup utility program, see “Using the BIOS Setup Utility”...
Replacing the system board The system board is secured to the chassis by five screws and a single standoff in the front left corner of the board. Important All references to front, rear, left, or right on the computer are based on the computer being in a normal position, as viewed from the front.
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Remove the five retaining screws. Front Standoff Back Squeeze the top of the standoff in the front left corner of the system board to allow the board to slide off of the standoff. Slide the system board toward the front of the chassis to disengage the I/O connectors from the back panel.
Align the I/O connectors on the back edge of the system board with the corresponding holes in the back panel, then slide the system board all of the way back in the chassis. Place the system board over the standoff and press the standoff through the correct mounting hole in the system board.
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Remove the two screws that secure the power supply to the back panel, then slide the power supply slightly forward and remove it from the chassis. To install the new power supply: Make sure that the new power supply matches the one you removed. The specifications and power output connectors should be the same.
Open the BIOS Setup utility by restarting the computer, then pressing F1 before the operating system starts. Important The Gateway E-1600 system starts up very quickly. Most monitors require a few seconds to warm up before anything is visible onscreen. If you need to enter the BIOS...
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The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below. BIOS Setup Utility Maintenance Main Advanced Security Power Boot Exit AMI BIOS Version : XX.XX.XX BIOS Build Date : XX/XX/XX BIOS ID : XXXXXXXX Processor Type : Celeron(tm)
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks:...
Setting the BIOS configuration jumper The system board has a configuration jumper related to the BIOS. Place a jumper on specific pins to reset the CMOS settings to the BIOS defaults or to erase a misplaced or forgotten password. For the location of the configuration jumper, see “System board”...
Managing Your Computer Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your computer against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your computer can increase far above normal levels and cause data loss or computer damage.
Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your computer. Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.
Hard drive maintenance utility If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using Check Disk. If you are using another operating system, refer to your operating system documentation for available hard drive maintenance utilities.
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Checking hard drive space In Windows NT, you can see a chart of the available hard drive space. If you are using another operating system, refer to your software documentation for available hard drive management utilities. To check hard drive space: Double-click the icon on the desktop.
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To delete .tmp files: Open Windows Explorer, then select , then Tools Find Files and Folders In the text box, type *.tmp. Named In the drop down list, select your drive letter. Look in Click . The list of .tmp files appears. Find Now Click above the list.
Find and remove the virus immediately using your anti-virus program. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. If the virus is still on your computer, contact Gateway Client Care. Managing Your Computer...
Checking system health with LANDesk ® LANDesk Client Manager is a desktop management interface that lets you monitor the health of your system components. Through LANDesk, you can view software and hardware properties. You can also set LANDesk to notify you when system resources reach certain levels.
Keeping a record of system configuration Some operating systems allow you to print a summary of the configuration of your system and the memory allocation. This printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system.
Cleaning Your Computer Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: Turn off the computer, then disconnect the mouse cable from the mouse port.
Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer, then disconnect the keyboard.
Troubleshooting Introduction If your computer does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the program. This section identifies solutions to some possible problems. Troubleshooting checklist Before turning on the computer, make sure that: The power cord is connected to the AC power-in connector and an AC...
Troubleshooting guidelines As you troubleshoot your computer, keep the following guidelines in mind: Never remove the chassis cover while the computer is turned on. Do not attempt to open the monitor. Even if the power is disconnected, stored energy in the monitor components can inflict a painful or harmful shock.
CD drive problems An audio CD produces no sound. Probable cause Solution The CD is loaded incorrectly Make sure the label is facing up, then try again. The speakers are not Make sure the speaker cables are connected connected properly and securely. The speaker volume is turned Check the volume control and turn it up if down...
The computer does not recognize the CD drive. Probable cause Solution The CD is not intended for PC Make sure the CD is PC-compatible. The CD drive needs to be In the Control Panel window (Start | Settings | added as new hardware Control Panel), double-click Add New Hardware.
The computer is non-responsive. Probable cause Solution An error occurred while Restart your computer. If the computer is still running a program or your non-responsive, press and hold in the power computer may be out of button for 4 seconds to turn the computer off. memory Turn the computer back on and follow the on-screen instructions.
Diskette drive problems The computer does not recognize the diskette drive. Probable cause Solution The diskette drive may be Restart your computer, then press F1 to open configured incorrectly the BIOS Setup utility. In the Advanced | Diskette Configuration menu, make sure that the diskette drive parameters are set correctly.
Hard drive problems The computer does not recognize the IDE drive. Probable cause Solution Restart your computer, then press F The primary IDE device may to open be configured incorrectly the BIOS Setup utility. From the Advanced | IDE Configuration menu, set the IDE Controller to Both and the Primary IDE Master to Auto.
The computer does not recognize a new processor. Probable cause Solution The processor was installed Check the installation. Make sure the incorrectly in the socket processor is fully seated in its socket. The processor should be recognized automatically if it was installed correctly. Modem problems The computer does not recognize the modem.
Printer problems The printer will not turn on. Probable cause Solution The printer is not plugged in Make sure the power cable is plugged into a working power source. The printer is not turned on Make sure the printer power switch is set to the on position.
Video problems The computer is running but the screen is blank. Probable cause Solution The monitor is not turned on Make sure the monitor is plugged in and turned on. If the monitor is on, the green power LED is also on. The monitor data cable is not Make sure the monitor data cable is connected connected...
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The color monitor displays everything in black and white. Probable cause Solution The computer was turned on Make sure the monitor is turned on, then before the monitor restart the computer. The display type is set In the Control Panel window (Start | Settings | incorrectly Control Panel), double-click Display, set the display to the appropriate video type and...
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Probable cause Solution The monitor is too close to a Move the monitor away from sources of source of electrical electrical interference, such as televisions, interference unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. The monitor needs to be Turn off the computer and monitor for at least degaussed a half hour, then restart the computer.
Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Description GA20 Error...
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Error message Description DMA Error An error occurred during the read/write test of the DMA controller. FDC Failure An error occurred while trying to access the diskette drive controller. HDC Failure An error occurred while trying to access the hard disk controller. Checking NVRAM..
Error message Description Parity Error A parity error occurred in system board main memory at an unknown address. NVRAM/CMOS/PASSWORD Cleared NVRAM, CMOS, and all passwords have by Jumper been cleared. Turn off the computer and move the jumper back to pins 1 and 2 of jumper J6A1.
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Short Beeps Description Not used 8042 GateA20 cannot be toggled Exception interrupt error Display memory Read/Write error Not used CMOS shutdown register test error Invalid BIOS (for example, POST module not found) Troubleshooting...
Information Important safety information Your Gateway computer is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product it is important that you follow the safety instructions marked on the product and in the documentation.
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The computer was dropped or the cabinet is damaged. The computer performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen laden environments, or industrial facilities.
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Warnings WARNING: English AVERTISSEMENT: WARNUNG: AVVERTENZA: ADVERTENCIAS: (US) Français Deutsch Italiano Español The power supply in this Le bloc d’alimentation de ce Benutzer können am Netzgerät Rivolgersi ad un tecnico El usuario debe abstenerse de product contains no produit ne contient aucune dieses Produkts keine specializzato per la manipular los componentes de...
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WARNING: English AVERTISSEMENT: WARNUNG: AVVERTENZA: ADVERTENCIAS: (US) Français Deutsch Italiano Español For proper cooling and Afin de permettre le Zur ordnungsgemäßen Kühlung Per il giusto flusso dell’aria Para obtener un enfriamiento y airflow, always reinstall the refroidissement et l’aération du und Lüftung muß...
The accessories associated with this equipment are: shielded video cable. These accessories are required to be used in order to ensure compliance with FCC rules. Caution Changes or modifications not expressly approved by Gateway could void the user’s authority to operate the equipment. Declaration of Conformity Responsible Party Gateway Companies, Inc.
FCC Part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.
DOC Notice (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support. Japanese users...
Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, be sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
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Antenna and Satellite Grounding Reference Grounding component Electric service equipment Power Service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead in wire Television antenna connectors protection (for computers fitted with TV/cable TV tuner cards)
System specifications The following specifications reflect the basic capabilities of the computer. Your computer may contain optional equipment that uses some of the resources described below or which provides additional resources. All specifications are subject to change. Processor One Celeron™ or Pentium™ III processor with 66, 100, or 133 MHz front side bus.
Environmental specifications The following specifications identify maximum environmental conditions. At no time should the computer run under conditions which violate these specifications. Temperature Maximum rate of change = 10° C per hour Nonoperating -48.3° to 65.5° C (-55° to 150° F) Operating 5°...
System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers. Address (hex) Size Resource 0000 - 000F 16 bytes DMA controller 0020 - 0021 2 bytes Programmable Interrupt Control (PIC) 0040 - 0043 4 bytes System timer 0060...
Memory map Address Range Address Range Amount Function (decimal) (hex) 1024 K - 524288 K 100000 - 1FFFFFFF 511 MB Extended memory 960 K - 1024 K F0000 - FFFFF 64 KB Runtime BIOS 896 K - 960 K E0000 - EFFFF 64 KB Reserved 800 K - 896 K C8000 - DFFFF...
Interrupt System Resource COM1* LAN / User available User available LPT1* Real-time clock Reserved for ICH2 system management bus User available User available Onboard mouse port (if present, otherwise user available) Reserved, math coprocessor Primary IDE (if present, otherwise user available) Secondary IDE (if present, otherwise user available) * This setting is the default, but it can be changed in the BIOS Setup utility.
Index installing Numerics location 3.5-inch device removing cabling information replacing installing troubleshooting preparing to install warnings removing beep codes replacing bezel removing replacing accessories, safety precautions BIOS configuration jumper location adapter card BIOS Setup connector location about installing menus removing navigating through replacing recording settings...
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weight supported LAN port chassis intrusion, connector location line-out chassis lock location LPT port chassis lock slot location main power Check Disk, using in Windows NT memory slots checking hard drive space microphone checking system health with monitor port LANDesk mouse port chipset network port...
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deleting files troubleshooting dimensions DIMM installing fan processor connector location maximum memory FAQ (frequently asked questions), memory map accessing removing features replacing back panel slot location front panel specifications system standards supported system board troubleshooting tower conversion types supported files diskette drive backup cabling information...
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LANDesk heat system board maximum tower stand protecting the computer internal speaker connector location heatsink interrupts, used installing removing replacing jumper, BIOS configuration Heceta IV hardware management location humidity setting maximum operating protecting the computer Kensington lock slot location storing keyboard cleaning port location...
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memory installing keyboard maximum removing line-out replacing slot location microphone specifications monitor standards supported mouse troubleshooting network types supported parallel menus, BIOS Setup printer messages, error RJ-11 microphone jack, location serial modem, troubleshooting monitor video adjusting POST, monitoring startup cleaning power port location BIOS Setup menu...
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protection from viruses CD drive chassis cover DIMM installing diskette drive maximum expansion card memory map front bezel removing hard drive replacing heatsink specifications main board standards supported memory troubleshooting power supply types supported processor Recycle Bin decreasing the size system board emptying resetting the computer...
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setting up installing computer removing operating system replacing safety precautions System Restoration CD Setup about menus telephony connector location navigating through temperature recording settings operating starting storing updating temporary files, deleting shock testing, POST maximum thumbscrew lock location operating tower conversion packaged tower stand, installing slots, expansion...
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utilities, hard drive maintenance verifying system configuration video adjusting chipset monitor supported port location troubleshooting viruses protecting computer removing voltage maximum selector switch location warning battery general safety laser statement weight of system Windows NT resetting setting up shutting down using Check Disk Index...
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