Printer Problems - Gateway ALR 9000 User Manual

40 Gateway ALR 9000 User's Guide

Printer Problems

Problem Probable Cause
The printer will The power cord is not con-
not power-up. nected to a working AC
outlet.
The printer's power switch
is not in the ON position.
The printer will The printer is off-line.
not print.
The printer's data cable is
not connected properly.
The printer's data cable is
damaged.
The port is bad.
The printer prints The printer's data cable is
garbage. not connected properly or
is damaged.
The wrong data cable is
being used.
(Serial printers) The baud rate for the serial
The printer will port does not match that
not print. of the printer.
Table 5:
Solution(s)
Check the power cord and AC
outlet.
Check the switch.
Press the printer's On-Line
switch and make certain the
On-Line LED illuminates.
Check the cable and make cer-
tain it is connected to the cor-
rect port.
Check the cable for bent pins or
broken wires.
Call Technical Support.
Check the cable and make cer-
tain it is connected properly and
not damaged.
Make certain you are using the
proper data cable.
Enter BIOS Setup and check
the ports parameters. They
should reflect the printer's set-
tings.