Gateway E-420 Maintaining & Troubleshooting
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Gateway E-420 Maintaining & Troubleshooting

Gateway E-420 Maintaining & Troubleshooting

Gateway e-420
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  • Page 1 Maintaining and Troubleshooting Your E-4200 System...
  • Page 2 Maintaining and Troubleshooting Your E-4200 System Part #8503809 MAN US E-4200 TECH REF R0 10/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
  • Page 3 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 4: Table Of Contents

    Preface ..................iii Conventions used in this guide .............. iv Safety instructions ................... v Additional information sources ............. vi The Gateway Support Center............vi The System Restoration CD ............vii Case Access ................1 Static electricity precautions ..............2 Identifying your computer case .............. 3 Opening the case..................
  • Page 5 LM81 hardware management .............. 57 Installing LANDesk Client Manager........... 58 Replacing the battery ................58 Troubleshooting the battery installation ........60 Replacing the power supply ..............60 BIOS Setup ................65 About the BIOS setup utility ..............66 Using the BIOS setup utility............66 Updating the BIOS................

  • Page 6: Preface

    Preface Conventions used in this guide ......iv Safety instructions ........... v Additional information sources......vi...

  • Page 7: Conventions Used In This Guide

    Conventions used in this guide Throughout this guide, you will see the following conventions: Convention Description Keyboard key names are printed in small NTER capitals. A plus sign indicates that the keys must be pressed simultaneously. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

  • Page 8: Safety Instructions

    Safety instructions Observe the following safety instructions when using your system: Warning! Do not attempt to service • Follow all instructions marked on the system and in the the system yourself except as explained elsewhere in documentation. the system documentation. •...

  • Page 9: Additional Information Sources

    Along with this manual and your user’s guide, you can find additional information by using the following sources. The Gateway Support Center Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are: •...

  • Page 10: The System Restoration Cd

    The System Restoration CD The System Restoration CD included with your system can be used to: • Restore your Windows 95 or Windows 98 operating system • Install hardware drivers for Windows 95, Windows 98, and Windows NT • Reinstall selected software applications, such as LANDesk Client Manager or McAfee Virus Scan •...
  • Page 11 viii Maintaining and Troubleshooting Your E-4200 System...

  • Page 12: Case Access

    Chapter 1: Case Access Static electricity precautions ........2 Identifying your computer case....... 3 Opening the case............4 Replacing the cover ..........9...

  • Page 13: Static Electricity Precautions

    Static electricity precautions Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure: Caution! Prevent electrostatic Wear a grounding wrist strap (available at most electronics stores). damage to your system by following static electricity Turn off the system power.

  • Page 14: Identifying Your Computer Case

    Identifying your computer case This chapter includes the procedures for opening and closing the case for each of the four models shown below. Refer to the section appropriate to your case style. Tower case Mid-tower case Desktop case Case Access...

  • Page 15: Opening The Case

    Opening the case The system is available in three basic models: • Desktop • Mid-tower Important! Only qualified personnel • Tower should open the system for maintenance. You need a The desktop case has a removable top panel and a removable front bezel. grounding wrist strap and a The mid-tower and tower cases have two removable side panels, and a Phillips screwdriver to...
  • Page 16 Slide the top cover panel back, lift it up, and set it aside. If you are replacing or adding a drive you may also need to remove the bezel. To do this, lift up on the tabs at each end of the top edge of the case bezel and pull the bezel away from the system frame.

  • Page 17: Removing The Mid-Tower Case Cover

    Removing the mid-tower case cover You need a grounding wrist strap and a Phillips screwdriver to open the case. To remove the mid-tower case cover Turn off the system and disconnect all power cords. Remove the thumbscrews on the right side of the back of the computer.

  • Page 18: Removing The Tower Case Cover

    If you are installing externally accessible drives or replacing existing ones, remove the bezel by inserting a finger into each of the two circular openings at the front of the computer, pushing in on the spring clips, and pulling the upper portion of the bezel slightly forward to release it.
  • Page 19 With the back of the computer facing you, remove the three thumbscrews and the three Phillips screws that attach the side panels to the chassis. Right side panel Left side panel Grasp the right panel by the handholds on the panel and slide the panel towards you until the panel comes off the chassis.

  • Page 20: Replacing The Cover

    Push in the tabs on each side of the front bezel and pull the bezel off the chassis. 1. Press in tabs on both sides of chassis 2. Pull off bezel Replacing the cover Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer.

  • Page 21: Replacing The Mid-Tower Case Cover

    Replacing the mid-tower case cover You need a grounding wrist strap and a Phillips screwdriver to close the case. To replace the mid-tower case cover If you installed additional external drives, then you must replace the bezel. Hook the tabs at the bottom of the front bezel into the slots in the chassis.

  • Page 22: Replacing The Tower Case Cover

    Replacing the tower case cover You need a grounding wrist strap and a Phillips screwdriver to close the case. To close the tower case Hook the tabs at the bottom of the front bezel into the slots in the chassis. Then push the bezel toward the chassis until the bezel snaps in place.
  • Page 23 Place the left side panel on to the chassis and slide the panel toward the front of the chassis. Make sure the tab at the front of the panel fits under the edge of the chassis. Tabs Replace the three screws that attach the left side panel to the chassis. Place the right side panel on to the chassis, making sure the panel fits into the rails on the chassis.

  • Page 24: System Components

    Chapter 2: System Components Locating components ..........14 System board ............17 I/O connectors............19 Setting the jumpers ..........21 Replacing the processor......... 23 Installing memory..........29 Installing and replacing drives ......31 Adding an expansion card........55 LM81 hardware management....... 57 Installing LANDesk Client Manager....

  • Page 25: Locating Components

    Locating components The following figures and lists identify the components inside the computer. Desktop components The following components are inside your desktop system (illustration shown from top view of system). System board Power supply 5.25-inch drive bay (top) Two 3.25-inch internal drive bays (bottom) 5.25-inch external drive bay (top) 3.25-inch external drive bay (bottom) Maintaining and Troubleshooting Your E-4200 System...

  • Page 26: Mid-Tower Components

    Mid-tower components The following components are inside your mid-tower system. 5.25-inch bay 3.5-inch bay 5.25-inch bay 5.25-inch bay 3.5-inch bay Power Supply Externally accessible drive bays Internal 3.5-inch hard drive bays Stability bar System board Fan duct System Components...

  • Page 27: Tower Components

    Tower components The following components are inside your tower system. Top drive cage Middle hard drive cage Add-in card guide (included in some systems) Bottom hard drive cage System board Add-in card bracket Fan duct Power supply Maintaining and Troubleshooting Your E-4200 System...

  • Page 28: System Board

    System board The following figure and list identify system board components. Slot 1 connector DIMM sockets (3) Power connector Fan 1 connector (to fan on power supply) Diskette drive connector SCSI LED header System Components...
  • Page 29 Front panel connector Primary IDE connector Secondary IDE connector Onboard speaker Battery Configuration jumper (J7B1) Front panel USB header ISA slot Wake-on-Ring (WOR) connector Shared ISA/PCI slot (1) Wake-on-LAN (WOL) connector PCI slots (3) Chassis intrusion switch connector AGP connector Fan 3 connector Serial port B Parallel port...

  • Page 30: I/O Connectors

    I/O connectors The following figure and list identify connectors on the back of the computer. PS/2 mouse port USB ports Parallel port Video port RJ-45 LAN connector Serial port B Serial port A Keyboard port System Components...

  • Page 31: Front Panel I/O Connections

    Front panel I/O connections The front panel I/O connector block lets you connect devices such as speakers and power management accessories. Although these connections are not covered in this guide, the illustration is provided for your reference. Maintaining and Troubleshooting Your E-4200 System...

  • Page 32: Setting The Jumpers

    Setting the jumpers Important! Some processors are The system board jumper (J7B1) lets you clear passwords, set the designed so that your processor/bus speed, and recover the BIOS. The table below shows the system can automatically settings required to perform those tasks, and the following text provides detect the processor speed.

  • Page 33: Recovery Mode

    Recovery mode The J7B1 jumper lets you recover the BIOS if it has become corrupted. To recover the BIOS Log onto the internet. Download the correct BIOS file from the Technical Support web site. Extract the contents of the BIOS file you downloaded, and copy the contents onto a bootable diskette.

  • Page 34: Replacing The Processor

    Replacing the processor ® ® The system is compatible with the Intel Pentium II 66 and 100 MHz front-side bus (FSB) processors. The system board will support the following processor/bus configurations: • 266/66 • 300/66 • 333/66 • 350/100 • 400/100 •...
  • Page 35 Using a Phillips screwdriver, remove the screw that attaches the stability bar to the chassis. Stability Hard drive cage Screw Lift the bar slightly and slide it towards the front of the chassis until the bar clears the hard drive cage. Lift the bar out of the chassis. Remove the fan duct (mid-tower and tower only).
  • Page 36 Gently squeeze the duct until the side tabs unlatch from the power supply. duct Lift the duct out of the chassis. Identify your processor bracket type. The processor is attached to the system board with either a top bracket or a bottom bracket. bracket Bottom bracket If your processor is attached by a top bracket:...
  • Page 37 Pull the processor up and out. bracket Push the new processor into the slot until it is fully seated. Place the top bracket over the processor and replace the two screws. If your processor is attached by a bottom bracket: Remove the DIMMs on the system board that block access to the bottom processor bracket.
  • Page 38 Plug in the power cord and turn on the computer and monitor. Check to see if your system has automatically detected the processor speed. When you see the Gateway logo on the screen, press T to display the system messages.
  • Page 39 If the processor speed is not detected automatically, set the speed manually: Turn off your system and unplug all power cords. Open the system case. Locate jumper J7B1, as shown in the following figure. Take the jumper shunt off pins 1 and 2 on jumper J7B1 and place the shunt over pins 2 and 3.

  • Page 40: Installing Memory

    Close the case, reconnect the power cord, and turn on the system. Your system now detects the speed of the new processor. Installing memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual In-line Memory Modules (DIMMs) supported by your system board conform to the following standards: •...
  • Page 41 Pull open the socket clamps on each side of the DIMM socket. Insert the DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. Gently press the DIMM into the socket until it doesn’t move any farther.

  • Page 42: Installing And Replacing Drives

    Carefully lift the DIMM out of the socket. Important! Store the DIMM in a static-free container. To remove and install drives, you need a grounding wrist strap and a Installing and replacing drives Phillips screwdriver. If you remove a drive, make sure to place it in an antistatic The standard configuration for your computer includes a 5.25-inch IDE bag.

  • Page 43: Replacing And Installing Drives In Your Desktop Computer

    Replacing and installing drives in your desktop computer Your desktop computer contains the following drive bays: • One 3.5-inch drive bay that can be accessed from outside the computer. • Two 5.25-inch drive bay that can be accessed from outside the computer.
  • Page 44 Remove the drive cage from the case. Remove the drive from the cage. Secure the new drive in the cage. Connect the power and data cables to the 3.5-inch and 5.25-inch drives, making sure the cables match their original positions. Reinstall the drive cage in the case.
  • Page 45 Close the computer case as described in Chapter 1. Reconnect the power cord and turn on the system. If the system does not recognize the new drive, see “Peripheral/Adapter problems” on page 76. Installing a 3.5-inch hard drive in your desktop computer The hard disk is secured to a metal mounting cage, which enables the drive to be easily installed and removed from the case.
  • Page 46 Remove the 5.25-inch drive cage from the case. The hard drive cage is underneath. Disconnect the hard disk data and power cables from the hard disk, noting their locations and orientations. (You will reconnect these cables when you install the new hard disk.) Remove the hard disk cage from the case.
  • Page 47 Configure the new drive by following your drive documentation. Do one of the following: • If you are replacing the hard drive that is installed in the cage, remove the drive from the cage and install the new drive in its place.
  • Page 48 Remove the drive cage from the case. Remove the drive from the cage. Secure the new drive in the cage. Connect the power and data cables to the drives, making sure the cables match their original positions. Configure the drive by following your drive documentation.
  • Page 49 Close the computer case (see “Replacing the desktop case cover” on page 9 for further instructions). Plug in the power cable and peripherals. Turn on the computer. Installing or replacing an additional 5.25-inch drive in your desktop computer You can install another 5.25-inch drive, such as a CD or DVD drive, in the drive expansion bay to the right of the case.
  • Page 50 Remove the drive cage from the case. If you are replacing a drive, remove it from the mounting cage. Secure the new drive in the cage. Install the drive cage in the case. Connect the power and data cables to the drive. Configure the drive by following your drive documentation.

  • Page 51: Replacing And Installing Drives In Your Mid-Tower Computer

    Plug in the power cable and peripherals. Turn on the computer. Replacing and installing drives in your mid-tower computer Your mid-tower computer contains the following drive bays: • Three 3.5-inch drive bays that can be accessed from outside the computer. •...
  • Page 52 Remove the bezel. Push out the EMI shield in the bay. Remove the plastic drive bay cover on the front bezel. For information on removing the bezel, see the section “Removing the mid-tower case cover” on page 6. Place the new drive into the drive bracket through the front bezel. Secure the drive to the mounting bracket using four screws.
  • Page 53 Installing or replacing a 3.5-inch hard drive in your mid-tower computer In your computer, a 3.5-inch hard drive attaches to a metal mounting bracket. You can easily remove the bracket and install a new drive. For the location of the 3.5-inch hard drive bracket, see the “Mid-tower components”...
  • Page 54 Slide the bracket up to unhook the tabs on the bracket from the slots in the chassis. Lift the bracket out of the chassis. If you are replacing a hard drive, remove the screws that attach the drive to the drive cage and remove the drive. Slide the new hard drive into the bracket and attach the drive to the drive cage.
  • Page 55 Installing a CD-ROM or other 5.25-inch drive in your mid-tower computer The 5.25-inch drive bay can be used to install a CD-ROM drive, diskette drive, or other 5.25-inch device. To install a CD-ROM or other 5.25-inch drive Turn off the system and disconnect the power cord. Remove the cover side panels, observing the “Static electricity precautions”...

  • Page 56: Replacing And Installing Drives In Your Tower Computer

    Slide the new 5.25-inch drive into the bay through the front bezel. Attach the drive to the chassis with the four screws. Connect the power and data cables to the back of the drive. (See drive documentation for proper jumper settings and connector orientation.) Close the case (see “Replacing the mid-tower case cover”...
  • Page 57 • Bottom drive cage: one full-height or two half-height 3.5-inch hard drives that are not accessible from outside the system. Installing or replacing a CD-ROM drive or diskette drive in the top drive cage of your tower computer You can install a 5.25-inch CD-ROM and 3.5-inch diskette drive the top drive cage.
  • Page 58 If an EMI shield and slot cover are in the bay you want to use, remove them: • Push the EMI shield out through the front of the chassis. • Push the slot cover out through the back of the bezel. System Components...
  • Page 59 Slide the new drive into the system through the front of the chassis. Install the four screws that attach the drive to the drive cage. Close the case, as described in Chapter 1. Reconnect the power cord and turn on the system. If the system does not recognize the new drive, see “Peripheral/Adapter problems”...
  • Page 60 Installing or replacing hard drives in the middle drive cage You can install up to three 3.5-inch hard drives in the middle drive cage. To install a drive in the middle drive cage Turn off the system and unplug the power cord. Remove the left side panel of the case, observing the “Static electricity precautions”...
  • Page 61 Remove the three screws that attach the middle drive cage to the chassis. Support the cage with your hand as you remove the last screw. Then slide the drive cage out of the chassis. Middle hard drive cage If a drive is in the bay of the cage that you want to use, remove the screws that attach the drive to the cage and remove the drive.
  • Page 62 Slide the new drive into the cage and attach the drive to the cage with four screws. Important! When you reinstall the middle drive cage, make sure you do not set the cage on the cables attached to the control panel.
  • Page 63 Close the computer case (see “Replacing the tower case cover” on page 11 for instructions). Plug in the power cord and turn on the computer. If the system does not recognize the new drive, see “Hard disk problems” on page 73 for troubleshooting information. Installing hard drives in the bottom drive cage You can install 3.5-inch hard drives in the bottom drive cage.
  • Page 64 Remove the three screw that attach the drive cage to the chassis. Then slide the cage forward and lift it out of the chassis. Bottom hard drive cage If a drive is in the bay of the cage that you want to use, remove the screws that attach the drive to the cage and remove the drive.
  • Page 65 Slide the drive cage into the chassis, making sure to hook the tabs on the cage into the slots on the chassis. Replace the three screws that attach the cage to the chassis. Slots Connect the cables to the drives in the bracket. If a card guide is included in your system, replace the add-in card guide and any add-in cards you removed.

  • Page 66: Adding An Expansion Card

    Adding an expansion card The E-4200 system board has seven expansion slot connectors: • One shared ISA/PCI slot • Three PCI local-bus slots • One ISA slot • One AGP slot The E-4200 system board accepts three types of expansion cards: ISA, PCI, and AGP .
  • Page 67 If applicable, remove the two screws that attach the add-in card bracket to the case and remove it. Add-in card bracket (tower system only) Locate an available slot. Remove and retain the screw securing the expansion port cover to the rear panel.

  • Page 68: Lm81 Hardware Management

    After seating the card firmly, secure it to the chassis by installing the screw you removed in Step 6 through the mounting bracket at the end of the card. Replace the add-in card bracket. Connect cables to the card (see card documentation for proper jumper settings and cable orientation) Close the case, as described in Chapter 1.

  • Page 69: Installing Landesk Client Manager

    Installing LANDesk Client Manager Intel’s LANDesk Client Manager is the Desktop Management Interface (DMI) solution that is already loaded on your system. LANDesk Client Manager lets you monitor your system for critical situations that may need your attention. It also lets your system administrator remotely inventory and manage systems on your network.
  • Page 70 Write down the CMOS values from the Main Setup utility screen so you can reenter them after you replace the battery. (For more information about the setup program, see “Using the BIOS setup utility” on page 66.) Turn off the system and disconnect the power cord. Open the case, observing the “Static electricity precautions”...

  • Page 71: Troubleshooting The Battery Installation

    Troubleshooting the battery installation If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try. • Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured.
  • Page 72 Disconnect all power supply cables from internal devices, including Important! the main power supply connection to the system board. To remove and install the Remove the four screws on the back of the chassis that attach the power supply, you need a grounding wrist strap and a power supply to the chassis.
  • Page 73 If the system does not work correctly, make sure that you installed the power supply correctly and connected the power supply cable to the power connector on the system board. Check that the voltage connector on the back of the power supply is set correctly. Installing a power supply in your mid-tower computer Turn off the system and unplug the power cord.
  • Page 74 Lift the power supply out of the chassis. Check the red voltage switch on the back of the new power supply. Be sure it is set to the correct voltage for your area. Line up the holes in the new power supply with the screw holes in the back of the chassis.
  • Page 75 Remove the four screws on the back of the chassis that attach the power supply to the chassis. Support the power supply with your hand and remove the two screws on the side of the chassis that attach the power supply. Lift the power supply out of the chassis.

  • Page 76: Bios Setup

    Chapter 3: BIOS Setup About the BIOS setup utility......... 66 Updating the BIOS ..........67...

  • Page 77: About The Bios Setup Utility

    About the BIOS setup utility The computer’s BIOS has a built-in program that lets you set many basic system characteristics. These settings are stored and saved even when the power is off. This chapter contains information about this setup utility and is intended to serve as a guide so that you can make changes to your system BIOS when necessary.

  • Page 78: Updating The Bios

    BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a diskette. To update the BIOS Log onto the Internet and go the Gateway website: http://www.gateway.com Click on the link.
  • Page 79 Extract the contents of the BIOS file you downloaded. Follow the instructions in the Readme file. Maintaining and Troubleshooting Your E-4200 System...

  • Page 80: Troubleshooting

    Chapter 4: Troubleshooting Introduction............70 Troubleshooting checklist........70 CD-ROM problems..........72 Hard disk problems..........73 Memory/Processor problems........ 74 Modem problems........... 75 Peripheral/Adapter problems ........ 76 Printer problems ............ 78 System problems ........... 79 Video problems............80 Error messages............83...

  • Page 81: Introduction

    Introduction Important! Do no return any If your system does not operate correctly, re-read the instructions for the equipment without procedure(s) you have performed. If an error occurs in an application, obtaining a Return Material consult the documentation supplied with the software. Authorization (RMA) number.

  • Page 82: Troubleshooting Guidelines

    Troubleshooting guidelines As you troubleshoot your system, follow these guidelines: • Never remove the system cover while the system is turned on. • Do not attempt to open the monitor; it is extremely dangerous. Even if the monitor’s power is disconnected, stored energy within the monitor’s components can cause a painful or harmful experience.

  • Page 83: Cd-Rom Problems

    CD-ROM problems An audio CD produces no sound. Probable Cause Solution The CD is loaded Make certain the label is facing upward, and incorrectly. then try again. The speakers are not Check the speaker cables. Make certain connected. they are connected properly and securely. The speaker volume is Check the volume control.

  • Page 84: Hard Disk Problems

    Probable Cause Solution The secondary IDE Restart your computer, and then press enter the setup program. From the Peripheral device may be dis- Configuration | Advanced menu, set the Sec- abled. ondary IDE Interface to Auto and make certain the Secondary IDE Status is Enabled. The CD cables are not Open the system and check all cables installed correctly.

  • Page 85: Memory/Processor Problems

    The IDE drive is not recognized by the system. Probable Cause Solution The primary IDE Restart your computer, and then press enter the setup program. From the Main device may be config- menu, set the Primary IDE Master to Auto Con- ured incorrectly.

  • Page 86: Modem Problems

    A new processor is not recognized by the system. Probable Cause Solution The processor was Check the installation. The processor should installed incorrectly or be recognized automatically if it was in the wrong socket. installed correctly. The processor speed If your system board enables you to select was not selected on the processor speed, make sure you have the system board.

  • Page 87: Peripheral/Adapter Problems

    Peripheral/Adapter problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to From the Control Panel window (Start | be added as new hard- Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding ware.
  • Page 88 The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not IBM Make certain the diskette you are trying to formatted. format is IBM-compatible. If it is, try refor- matting it. The diskette is cor- Run ScanDisk on the diskette.

  • Page 89: Printer Problems

    Printer problems The printer will not turn on. Probable Cause Solution The printer is not Check the power cable. Make certain it is plugged in. plugged into a live power source. The printer is not Make certain the printer’s power switch is turned on.

  • Page 90: System Problems

    System problems The system will not start up. Probable Cause Solution The system is not con- Check the power cable(s) and make certain nected to an AC outlet. it is connected to an AC power source. Voltage selection Make certain the voltage selection switch is switch not set correctly.

  • Page 91: Video Problems

    The mouse doesn’t work. Probable Cause Solution The mouse is not Check the cable. Make certain it is plugged plugged in or con- in correctly. nected properly. The mouse driver did Load the appropriate mouse driver manually Important! not load when the sys- or contact Technical Support.
  • Page 92 The text on the display is dim or difficult to read. Probable Cause Solution The monitor bright- Adjust the brightness and contrast knobs ness and contrast con- until the text becomes clear. trols are turned down. Sunlight is glaring off Position the monitor away from the sun or the display.
  • Page 93 The video is distorted. Probable Cause Solution The monitor’s controls Adjust the monitor controls until the text are not properly becomes clear. See your monitor documen- adjusted. tation for more information. The connector or cable Check the connector and cable for bent or is damaged.

  • Page 94: Error Messages

    Error messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.
  • Page 95 Error Message Solutions Diskette drive reset • Enter BIOS Setup and verify the diskette failed. drive settings. • Check the diskette drive cables. Make certain pin 1 on the cable aligns with pin 1 on the connector. Diskette read failed - •...
  • Page 96 Error Message Solutions Invalid password. • Enter your password again, making certain to enter it correctly. • If you do not know the password, you may need to reinstall the software you are trying to access. • Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password via system board jumper...
  • Page 97 Error Message Solutions Memory errors were See “Memory errors were detected during detected while the sys- system start up.” on page 74. tem powered up. Memory size error. Enter BIOS Setup and save the memory configuration. Non-system disk or disk •...

  • Page 98: Appendix

    Appendix Specifications............88 Regulatory Compliance Statements ..... 90...

  • Page 99: Specifications

    Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Summary Supports Intel Pentium II microprocessors operating at 266 to 450 MHz. Processors running from 266 to 333 MHz have a 66 MHz FSB.
  • Page 100 Summary Supports Intel Pentium II microprocessors operating at 266 to 450 MHz. Processors running from 266 to 333 MHz have a 66 MHz FSB. Processors running from 350 to 450 have a 100 MHz FSB. Features ATX form factor. Diskette drive A diskette controller is integrated on the system board.

  • Page 101: Regulatory Compliance Statements

    Regulatory Compliance Statements This device has been tested and found to comply with the limits for a Class B American Users: digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 102 This Information Technology Equipment has been tested and found to comply with European Users: the following European directives: [i]EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 50081-1:1992 according to EN 55022:1995 Class B EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 - EN50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2:1984...
  • Page 103 Maintaining and Troubleshooting Your E-4200 System...

  • Page 104: Index

    Index removing for mid-tower 6 removing for tower 7 adapter cards replacing for desktop 9 installing 55 replacing for mid-tower 10 PCI 55 replacing for tower 11 troubleshooting 77 add-in card guide, removing 49, 52 AGP 55 DIMMs installing 29 removing 30 battery drives...
  • Page 105 expansion cards 55 hard drive in desktop 34 error messages 83 hard drive in mid-tower 42 expansion cards hard drive, tower 48 AGP 55 memory 29 installing 55 processor 23 PCI 55 shared ISA/PCI 55 troubleshooting 77 jumper settings 21 configure mode 21 normal mode 21 FAQ, accessing vi...
  • Page 106 peripheral devices 76 printer 78 recovery mode 22 processor 74 removing SCSI device 76 add-in card guide 49, 52 system 79 bottom drive cage, tower 53 video 80 desktop cover 4 DIMMs 30 metal shield from drive bay 47 video, troubleshooting 80 mid-tower cover 6 slot cover from drive bay 47 tower cover 7...
  • Page 107 Maintaining and Troubleshooting Your E-4200 System...
  • Page 108 MAN US E-4200 TECH REF R0 10/98 8503809...

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