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Gateway E4350 User Manual

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  • Page 3: Table Of Contents

    Gateway contact information ........
  • Page 4 Power ............. . . 67 www.gateway.com...
  • Page 5 ..............93 www.gateway.com...
  • Page 6 www.gateway.com...

  • Page 7: Getting Help

    Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using Your Computer guide • Using online help • Contacting Gateway...

  • Page 8: Help And Support

    Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■...

  • Page 9: Searching For A Topic

    This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click , then click Start All Programs Gateway Documentation www.gateway.com...

  • Page 10: Online Help

    You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. Gateway contact information For Technical Support, see the Gateway Business Service Plans guide that came with your system. Identifying your computer You can find your computer’s serial number on a label on the side of the computer case.

  • Page 11: Checking Out Your Gateway Computer

    Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories...

  • Page 12: Front

    Chapter 2: Checking Out Your Gateway Computer Front Your computer includes the following components. CD/DVD/ Recordable drives Drive indicator (optional) Diskette drive Power button/ power indicator USB ports IEEE 1394 ports Microphone jack Headphone jack www.gateway.com...
  • Page 13 (pink or red) jack is the one on the back of the computer, this jack can be activated through your computer’s sound settings. Headphone jack Plug powered, analog front speakers, an external amplifier, or (green) headphones into this jack. www.gateway.com...

  • Page 14: Back

    Chapter 2: Checking Out Your Gateway Computer Back Your computer includes the following components: Power connector Voltage switch Case thumbscrew Kensington lock slot PS/2 keyboard port PS/2 mouse port Serial port Parallel port Video/TV out jack TOSLink (optical digital audio) port Audio jacks IEEE 1394/FireWire™/...
  • Page 15 IEEE 1394 ports Plug IEEE 1394 (also known as Firewire or i.Link ) devices (such as a digital camcorder) into these 4-pin IEEE 1394 ports. For more information, see “Installing a printer, scanner, or other peripheral device” on page www.gateway.com...
  • Page 16 Chapter 2: Checking Out Your Gateway Computer Component Icon Description Ethernet (network) Plug a 10/100 Ethernet network cable or a device (such as a jack DSL or cable modem for a broadband Internet connection) into this jack. For more information, see “Networking Your Computer”...

  • Page 17: Locating Your Serial Number

    Locating your serial number Locating your serial number The label on the side of your computer case contains information that identifies your computer serial number. Gateway Technical Support will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system.

  • Page 18: Finding Your Specifications

    Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. www.gateway.com...

  • Page 19: Accessories

    Accessories Accessories To order accessories, visit the Accessory Store at accessories.gateway.com. Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory.
  • Page 20 Chapter 2: Checking Out Your Gateway Computer USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly.

  • Page 21: Getting Started

    Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Connecting the modem and network • Installing peripheral devices...

  • Page 22: Working Safely

    Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. www.gateway.com...

  • Page 23: Setting Up Your Computer Desk And Chair

    Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. www.gateway.com...

  • Page 24: Avoiding Discomfort And Injury From Repetitive Strain

    United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230. www.gateway.com...

  • Page 25: Starting Your Computer

    Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.com...

  • Page 26: Waking Up Your Computer

    For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized.

  • Page 27: Restarting (Rebooting) Your Computer

    If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com...

  • Page 28: Using The Keyboard

    (Run utility), and (Explorer utility). Application key Access shortcut menus and help assistants in Windows. Directional keys Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( is turned on. www.gateway.com...

  • Page 29: Multifunction Keyboard

    (Explorer utility). Application key Access shortcut menus and help assistants in Windows. Directional keys Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( ) is turned on. www.gateway.com...
  • Page 30 Open your e-mail program. You can customize this button to open another program. Search Open online search. You can customize this button to open another program. Internet Open your Web browser. You can customize this button to open another program. www.gateway.com...

  • Page 31: Wireless Keyboard

    Tips & Tricks For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...

  • Page 32: Installing A Printer, Scanner, Or Other Peripheral Device

    ), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, “Checking Out Your Gateway Computer” on page IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port.

  • Page 33: Using Drives And Ports

    Chapter 4 Using Drives and Ports • Using the diskette drive • Using CD or DVD drives...

  • Page 34: Using The Diskette Drive

    , then click . Double-click the Start My Computer drive letter (for example, the A: drive), then double-click the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com...

  • Page 35: Using The Cd Or Dvd Drive

    You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 36: Inserting A Cd Or Dvd

    (or to the left, if using your Micro Tower case vertically). If the disc has two playable sides, place the disc so the name of the side you want to play is facing up (or left). Press the eject button to close the tray. www.gateway.com...

  • Page 37: Playing A Cd

    Tips & Tricks For more information about playing DVDs, see “Playing DVDs” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs...
  • Page 38 Chapter 4: Using Drives and Ports www.gateway.com...

  • Page 39: Maintaining Your Computer

    Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery...

  • Page 40: Caring For Your Computer

    All Programs Windows Update Click Scan for Available Updates Help and For more information about Windows Update, click Start, then click Support Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. www.gateway.com...

  • Page 41: Protecting Your Computer From Viruses

    Start, then click Help and Support. Type the keyword viruses in the Search box then click the arrow. To scan for viruses: Click , then click . Norton Start All Programs Norton AntiVirus Norton AntiVirus 2004 AntiVirus opens. Scan for viruses www.gateway.com...
  • Page 42 To update Norton AntiVirus after the free subscription period, you must extend your subscription. Make sure that you are connected to the Internet. Click , then click . The Start All Programs Norton AntiVirus LiveUpdate - Norton AntiVirus LiveUpdate wizard opens. www.gateway.com...

  • Page 43: Cleaning Your Computer

    If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. www.gateway.com...

  • Page 44: Cleaning The Monitor

    To clean your trackball mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com...

  • Page 45: Cleaning Cds Or Dvds

    To clean your optical mouse: Wipe the bottom of the mouse with a damp lint-free cloth ■ Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...

  • Page 46: Restoring Your System

    If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: Click , then click Start All Programs System Recovery Application & Driver Recovery Follow the on-screen instructions. www.gateway.com...

  • Page 47: Restoring Your Computer To The Original Configuration

    If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: Turn on your computer, then press F11. Follow the on-screen instructions. www.gateway.com...

  • Page 48: Preventing Static Electricity Discharge

    Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...

  • Page 49: Opening The Case

    Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. Press the power button to drain any residual power from your computer. Remove the two thumbscrews on the back of the case. Pull the side panel away from the computer. www.gateway.com...

  • Page 50: Removing The Front Bezel

    Open the case by following the instructions in “Opening the case” on page In the lower front area of the case, press the two bezel retention tabs outward until the lower part of the bezel detaches from the case. www.gateway.com...
  • Page 51 Opening the case Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.com...
  • Page 52 Chapter 5: Maintaining Your Computer To replace the front bezel: Align the latch pins with the computer latch holes. Press the bezel firmly into place. www.gateway.com...

  • Page 53: Closing The Case

    Align the tabs on the front of the panel into the case notches. Swing the side panel toward the case until it is flush with the side of the case. Replace the thumbscrews. Reconnect the cables and power cord. www.gateway.com...

  • Page 54: Installing Memory

    - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. www.gateway.com...
  • Page 55 Click , then click (if in Category view). Start Control Panel Performance and Maintenance Click/Double-click . The amount of memory in your computer is shown at the System bottom of the System Properties dialog box in the General tab. www.gateway.com...

  • Page 56: Replacing The System Battery

    Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. Close the case by following the instructions in “Closing the case” on page www.gateway.com...
  • Page 57 Replacing the system battery Reconnect all external cables and the power cord. Turn on your computer. www.gateway.com...
  • Page 58 Chapter 5: Maintaining Your Computer www.gateway.com...

  • Page 59: Troubleshooting

    Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems...

  • Page 60: Safety Guidelines

    ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 61: Troubleshooting

    ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page www.gateway.com...

  • Page 62: Computer

    If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. www.gateway.com...

  • Page 63: Diskette Drive

    To access this guide, click , then click Start All Programs Gateway Documentation If errors are detected and corrected, try using the diskette again. You see a “Access Denied” or “Write protect” error message ■ Move the write-protection tab in the upper-right corner of the diskette down (unprotected).

  • Page 64: Dvd Drives

    “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start All Programs then click Gateway Documentation ■ Empty the Recycle Bin by right-clicking the icon, then clicking Recycle Bin...

  • Page 65: Internet

    “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click , then click Start All Programs Gateway Documentation The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■...

  • Page 66: Keyboard

    Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■ Try a keyboard that you know works to make sure that the keyboard port works. ■ Reinstall the keyboard device driver. www.gateway.com...

  • Page 67: Memory

    Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. www.gateway.com...
  • Page 68 Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the Internet ■ The ISP may be having technical difficulties. Contact your ISP for technical support. www.gateway.com...
  • Page 69 Start Control Panel Control Panel is in Category View, click Printers and Other Hardware Click/Double-click the icon, then click the tab. Phone and Modem Options Modems Click your modem, then click . The Modem Properties dialog box opens. Properties www.gateway.com...

  • Page 70: Monitor

    Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the color depth” in Using Your Tips & Tricks Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...
  • Page 71 Adjust the brightness and contrast controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer. ■ Change the display settings. www.gateway.com...

  • Page 72: Mouse

    Tips & Tricks For more information, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

  • Page 73: Passwords

    To set a default printer: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Printers and Other Hardware Click/Double-click the icon. The Printers and Faxes window Printers and Faxes opens. www.gateway.com...

  • Page 74: Sound

    Sound You are not getting sound from the speakers ■ Make sure that the speakers are turned on. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page www.gateway.com...
  • Page 75 If you are using external speakers, see the speaker setup poster to check your speaker connections. Help and For more information about sound troubleshooting, click Start, then Support click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com...
  • Page 76 Chapter 6: Troubleshooting www.gateway.com...

  • Page 77: Networking Your Computer

    Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network...

  • Page 78: Introduction To Networking

    Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. www.gateway.com...
  • Page 79 Equipment you need for a router-based Ethernet network For an Ethernet network you need: Two or more computers with Ethernet jacks ■ One router ■ One broadband Internet connection (optional) ■ ■ Ethernet cables connecting all of the network equipment www.gateway.com...

  • Page 80: Creating An Ethernet Network

    Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing the card and any required drivers.

  • Page 81: Making Sure Your Broadband Connection Works

    15 characters with no blank spaces. The workgroup name must be the same for all computers in your network workgroup, and the name must be different than any computer name on your network. Click to close the Computer Name Changes dialog box. www.gateway.com...

  • Page 82: Configuring The Tcp/Ip Protocol

    . The Control Panel window opens. If your Control Start Control Panel Panel is in Category View, click . The Network and Network and Internet Connections Internet Connections window opens. Click/Double-click . The Network Connections window opens. Network Connections www.gateway.com...
  • Page 83 Click to select the check box in the Internet Protocol (TCP/IP) This connection uses the list. If you do not see TCP/IP, drag the scroll bar to see more choices. following items Click The Internet Protocol (TCP/IP) Properties dialog box opens. Properties. www.gateway.com...

  • Page 84: Setting Up An Ethernet Network

    This type of cable is equipped with RJ-45 connectors (like a large telephone jack connector, but with eight pins) on each end. www.gateway.com...
  • Page 85 The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway.com...

  • Page 86: Configuring Your Router

    E http://192.168.1.1 NTER When prompted for a username and password, leave the username box empty and type in the password box, then click . The Setup page opens. admin Enter the following values in the appropriate fields: www.gateway.com...
  • Page 87 DHCP Click the checkbox, then click Enable Apply Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to “Testing your network” on page www.gateway.com...

  • Page 88: Testing Your Network

    Temporarily turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router’s or access point’s troubleshooting information ■ ■ Contact your Internet service provider www.gateway.com...

  • Page 89: Troubleshooting Your Ethernet Network

    Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. www.gateway.com...
  • Page 90 Chapter 7: Networking Your Computer www.gateway.com...

  • Page 91: A Safety, Regulatory, And Legal Information

    Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices...

  • Page 92: Important Safety Information

    Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 93: Regulatory Compliance Statements

    (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Gateway could Caution void the FCC compliance and negate your authority to operate the product.
  • Page 94 In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. www.gateway.com...

  • Page 95: Laser Safety Statement

    External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 96 Contact with them could be fatal. Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire www.gateway.com...

  • Page 97: Environmental Information

    ■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. ■...

  • Page 98: Macrovision Statement

    For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 99: Index

    Caps Lock indicator digital audio cards digital camera troubleshooting add-in card digital video camera case Ethernet opening external audio external speakers cleaning fiber optic audio controlling play with keyboard Firewire inserting front speaker playing audio www.gateway.com...
  • Page 100 (ESD) locating IEEE 1394 port e-mail DIMM button See memory entering directional keys IP address diskette subnet mask troubleshooting ergonomics diskette drive eSupport identifying Ethernet troubleshooting equipment needed using example display installing cards troubleshooting installing drivers documentation Ethernet jack www.gateway.com...
  • Page 101 Help and Support topics printer specifications scanner Firewire port system battery function keys Internet button troubleshooting Gateway IP address eSupport entering serial number Gigabit Ethernet hard drive jacks troubleshooting See connections headphone jack help button Kensington cable lock...
  • Page 102 Pad Lock indicator port parallel port troubleshooting password mouse peripheral devices cleaning play button PS/2 port playing troubleshooting audio CD USB port Multifunction keyboard www.gateway.com...
  • Page 103 See memory speaker jack rebooting computer special-function buttons recordable drive specifications locating Standby mode troubleshooting starting computer recording static electricity stop button DVDs subnet mask resetting computer entering restarting computer surge protector www.gateway.com...
  • Page 104 Product Key Code mouse restoring network Windows key passwords Windows Media Player power Windows Update printer wired Ethernet safety guidelines troubleshooting screen workgroup screen resolution naming Web site connection speed working safely turning off computer turning on computer www.gateway.com...
  • Page 106 MAN 4350 USR GDE R0 07/05...

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