Gateway E4610D Reference Manual
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Gateway E4610D Reference Manual

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Summary of Contents for Gateway E4610D

  • Page 1 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Contents Playing discs ........28 Creating discs .
  • Page 5 Checking hard drive space ......68 Deleting unnecessary files ......69 Checking the hard drive for errors .
  • Page 6 Telephone support ........111 Before calling Gateway Customer Care ... . . 111 Telephone numbers .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the top or side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity...
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your Computer • Front • Back...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front DVD/CD drive Memory card reader or diskette drive (optional) Power button/power indicator Hard drive activity indicator USB ports Microphone jack Headphone jack...
  • Page 13 Component Icon Description DVD/CD drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, recordable DVD, Blu-ray, or HD DVD drive.

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Power connector Voltage switch Case cover thumbscrew Line out (headphones)/ front speaker jack Audio (line) in/side Microphone jack speaker jack Ethernet (network) jack USB ports Monitor (VGA) port Parallel port Serial port PS/2 keyboard port PS/2 mouse port Telephone jack Modem (line) jack...
  • Page 15 Component Icon Description Power connector Plug the power cord into this connector. Voltage switch Make sure this switch is positioned correctly for the power in your area. For more information, see “Checking the voltage selection” on page Case cover...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Description PS/2 keyboard port Plug a PS/2 keyboard into this port. (purple) Telephone jack Plug your telephone into this jack. (optional) Expansion card bay Install additional PCI expansion cards in one cover of these available slots.

  • Page 17: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes.

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Checking The Voltage Selection

    An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

  • Page 22: Connecting To A Broadband Modem Or Network

    CHAPTER 3: Setting Up and Getting Started Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a wired Ethernet network.

  • Page 23: Starting Your Computer

    Starting your computer To start your computer: Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. Press the power button on the front of your computer. If your computer does not turn on, check the power cable connections.

  • Page 24: Turning Off Your Computer

    CHAPTER 3: Setting Up and Getting Started Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets.

  • Page 25: Restarting (Rebooting) Your Computer

    Restarting (rebooting) your computer To restart your computer: • Click Start, Shut Down Restart Your , then click computer turns off, then turns on again. - OR - If your computer does not turn off, press and hold the...
  • Page 26 CHAPTER 3: Setting Up and Getting Started Feature Icon Description Editing buttons Press these buttons to copy, cut, and paste. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 27: Elite Multimedia Keyboard Features

    Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Audio playback Sleep button Function keys Application buttons Indicators buttons Windows keys...

  • Page 28: Standard Keyboard Features

    CHAPTER 3: Setting Up and Getting Started Feature Icon Description Application key Press this key to access shortcut menus and help assistants in Windows. Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.

  • Page 29: Using The Mouse

    Feature Description Windows keys Press to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run utility), and E (Computer). Application key Press this key to access shortcut menus and help assistants in Windows.
  • Page 30 CHAPTER 3: Setting Up and Getting Started As you move the mouse, the pointer (arrow) on the screen moves in the same direction. You can use the left and right buttons on the mouse to select objects on the screen. You can use the scroll wheel on the mouse to move through a document.
  • Page 31 To... Do this... Access a Position the pointer over the shortcut menu object. Quickly press and or find more release the right mouse button information once. This is called about an object right-clicking. on the screen. Move an object Position the pointer over the on the screen.

  • Page 32: Using Optical Drives

    CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Manual eject hole Disc tray Activity indicator Eject button Loading an optical disc To insert an optical disc: Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up.

  • Page 33: Identifying Optical Drive Types

    Identifying optical drive types Your computer may contain one of the following drive types. Look on the front of the drive’s disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive for...

  • Page 34: Playing Discs

    CHAPTER 3: Setting Up and Getting Started If your optical drive has Your drive type Use your drive for... this logo... is... DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, RECORDER accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs.
  • Page 35 Playing a DVD A DVD (Digital Versatile Disc) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer.

  • Page 36: Creating Discs

    CHAPTER 3: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide.

  • Page 37: Memory Card Types

    Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a different drive letter (for example, E: and F:), so data can be transferred from one memory card type to another.

  • Page 38: Using The Diskette Drive

    CHAPTER 3: Setting Up and Getting Started Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To load a diskette: Insert the diskette into the diskette drive with the label facing up.

  • Page 39: Installing A Printer, Scanner, Or Other Device

    To adjust the volume from Windows: Double-click the speaker icon on the taskbar. The volume control slider opens. Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click Mute. To restore volume, click it again.
  • Page 40 CHAPTER 3: Setting Up and Getting Started...

  • Page 41: Chapter 4: Upgrading Your Computer

    CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Removing and installing the front bezel • Installing memory • Replacing an optical or diskette drive or a card reader • Replacing the hard drive •...

  • Page 42: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 43: Opening And Closing The Case

    Opening and closing the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

  • Page 44: Removing And Installing The Front Bezel

    CHAPTER 4: Upgrading Your Computer Removing and installing the front bezel To remove the front bezel: After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel. (Case shown upright for clarity.) Swing the right side of the bezel out until the left side of the bezel comes away from the left side of the...
  • Page 45 To replace the front bezel: Insert the tabs on the left side of the bezel into the slots in the left side of the computer.
  • Page 46 CHAPTER 4: Upgrading Your Computer Swing the right side of the bezel in to insert the tabs on the right side of the bezel into the slots on the right side of the computer. Press the right side of the bezel firmly until it snaps into place.

  • Page 47: Installing Memory

    Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: Remove the side panel by following the instructions in “Opening and closing the case”...
  • Page 48 CHAPTER 4: Upgrading Your Computer Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically.

  • Page 49: Replacing An Optical Or Diskette Drive Or A Card Reader

    Replacing an optical or diskette drive or a card reader Throughout this procedure, “drive” is used to indicate either a drive or a memory card reader. To replace a drive or card reader: Remove the side panel by following the instructions in “Opening and closing the case”...

  • Page 50: Replacing The Hard Drive

    CHAPTER 4: Upgrading Your Computer Slide the drive release latch toward the back of the computer to the Unlock position, then slide the drive forward and out of the drive bay. Slide the new drive into the drive bay, then slide the drive release latch toward the front of the computer to the Lock position.
  • Page 51 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Press the the drive release latch in toward the drive, then slide the drive out of the drive bay.
  • Page 52 CHAPTER 4: Upgrading Your Computer Remove the hard drive. Slide the new drive into the drive bay, then slide the drive release latch back. If you are adding a drive, connect the drive cables to the new drive according to the drive’s documentation. - OR - If you are replacing a drive, reconnect the drive cables using the notes you took previously.

  • Page 53: Adding Or Replacing An Expansion Card

    Adding or replacing an expansion card To add or replace an expansion card: Remove the side panel by following the instructions in “Opening and closing the case” on page Open the card retention lever. Card retention lever If you are replacing an expansion card, go to the next step.
  • Page 54 CHAPTER 4: Upgrading Your Computer Remove the old expansion card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card.

  • Page 55: Replacing The Front Fan

    Replacing the front fan To replace the front fan: Remove the side panel by following the instructions in “Opening and closing the case” on page Remove the fan by pulling it away from the system board. Disconnect the fan cable from the system board.

  • Page 56: Replacing The Rear Fan

    CHAPTER 4: Upgrading Your Computer Replacing the rear fan Tools Phillips screwdriver To replace the rear fan: Remove the side panel by following the instructions in “Opening and closing the case” on page Disconnect the fan from the system board. Remove the four screws that secure the fan to the back of the case, then remove the fan.

  • Page 57: Replacing The Front I/O Board

    Replace the side panel by following the instructions in “Opening and closing the case” on page Replace the side panel, then return the computer to an upright position. Reconnect all external cables and the power cord. Replacing the front I/O board...

  • Page 58: Replacing The Processor

    CHAPTER 4: Upgrading Your Computer Insert the new I/O panel board into the computer, then replace the screw. Connect the I/O panel cable to the new I/O panel. Replace the front bezel by following the instructions in “Removing and installing the front bezel” on page Replace the side panel by following the instructions in “Opening and closing the case”...
  • Page 59 Disconnect the fan cable from the system board. Caution The heat sink has thermal paste located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the thermal paste.
  • Page 60 CHAPTER 4: Upgrading Your Computer Release the processor by pushing down on the lever and then lifting it completely up. Remove the processor from the system board. Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then...

  • Page 61: Replacing The System Battery

    Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions. Caution Any custom BIOS settings you have made will be lost when you remove the system battery.

  • Page 62: Replacing The Power Supply

    CHAPTER 4: Upgrading Your Computer Push the battery release tab. The battery pops out of the socket. Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. Replace the side panel, then return the computer to an upright position.

  • Page 63: Replacing The System Board

    Slide the power supply away from the back of the computer, then pull it down and remove it. Install the new power supply into the case, then install the three screws to secure the power supply to the case.
  • Page 64 CHAPTER 4: Upgrading Your Computer Remove the seven system board screws. Screws Screws Lift the system board up and out of the case. Align the new system board on the screw holes in the case, then secure it into the case with the screws. If your replacement system board does not include a processor, go to the next step.
  • Page 65 Release the processor from the old system board by pushing down on the lever and then lifting it completely Remove the processor from the old system board. Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the...
  • Page 66 CHAPTER 4: Upgrading Your Computer...

  • Page 67: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer...

  • Page 68: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files...

  • Page 69: Caring For Your Computer

    Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 70: Cleaning Your Computer

    CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 71: Cleaning The Keyboard

    Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

  • Page 72: Cleaning Optical Discs

    CHAPTER 5: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: • Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date.

  • Page 73: Using Bigfix

    Using BigFix Your computer may have BigFix software installed. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon.

  • Page 74: Managing Hard Drive Space

    CHAPTER 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check drive space, and to delete, defragment, and back up files. Checking hard drive space To check hard drive space: Click Start, then click My Computer. The My Computer window opens.

  • Page 75: Checking The Hard Drive For Errors

    Right-click the hard drive that you want to delete files from (for example, Local Disk (C:)), then click Properties. The Properties dialog box opens at the General tab. Click Disk Cleanup. The Disk Cleanup dialog box opens. Make sure that the check box beside each file type you want to delete is selected.

  • Page 76: Defragmenting The Hard Drive

    CHAPTER 5: Maintaining Your Computer Right-click the drive that you want to check for errors (for example, Local Disk (C:)), then click Properties. The Properties dialog box opens. Click the Tools tab. Click Check Now, click the options you want to use, then click Start.
  • Page 77 Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

  • Page 78: Backing Up Files

    CHAPTER 5: Maintaining Your Computer Click Defragment now. If Disk Defragmenter does not start automatically, click Defragment. Disk Defragmenter shows its progress on the display. When finished, Disk Defragmenter asks if you want to quit the program. Click Close, then click the X in the top-right corner to close the Disk Defragmenter window.

  • Page 79: Moving From Your Old Computer

    Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. Click Next, then click the task or program you want to schedule. Follow the on-screen instructions to customize the task. Moving from your old computer Transferring files and settings automatically...

  • Page 80: Transferring Files And Settings Manually

    CHAPTER 5: Maintaining Your Computer To move files and settings from your old computer: Click Start, All Programs, Accessories, System Tools, then click Files and Settings Transfer Wizard. Follow the on-screen instructions to complete the transfer. Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive.

  • Page 81: Finding Other Files

    Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).
  • Page 82 CHAPTER 5: Maintaining Your Computer...

  • Page 83: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...

  • Page 84: Safety Guidelines

    CHAPTER 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected. Warning Make sure that you are correctly grounded before accessing internal components.

  • Page 85: Troubleshooting

    Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards “Expansion cards” on page Audio “Sound” on page CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then try again.
  • Page 86 CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. •...

  • Page 87: Diskette Drive

    Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” • Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected).

  • Page 88: Display

    CHAPTER 6: Troubleshooting The diskette drive LED is lit continuously • Remove the diskette from the drive. If the light stays on, try restarting your computer. Display The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box.

  • Page 89: Ethernet

    Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer, as shown in your setup poster. Make sure that the other end is plugged into a network router, switch, hub, or other network device.

  • Page 90: Expansion Cards

    CHAPTER 6: Troubleshooting Your Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 91: Hard Drive

    Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, “Deleting unnecessary files” on page Help For more information about file management, click Start, then click Help and Support.

  • Page 92: Internet

    CHAPTER 6: Troubleshooting You see a “Non-system disk” or “disk error” error message • Eject the diskette from the diskette drive, then press NTER Internet See also “Modem (dial-up)” on page You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack.

  • Page 93: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you...

  • Page 94: Memory

    CHAPTER 6: Troubleshooting Liquid spilled in the keyboard • If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

  • Page 95: Modem (Dial-Up)

    Modem (dial-up) See also “Internet” on page Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.
  • Page 96 CHAPTER 6: Troubleshooting • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. • Make sure that you are not using a digital, rollover, or PBX line.
  • Page 97 Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your computer •...

  • Page 98: Monitor

    CHAPTER 6: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect.

  • Page 99: Networks

    The mouse works erratically • If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean the mouse by wiping the bottom with a clean, damp cloth.

  • Page 100: Printer

    CHAPTER 6: Troubleshooting Printer The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source.

  • Page 101: Sound

    Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. • Wait until files have been printed before sending additional files to the printer.

  • Page 102: Recovering Your System

    Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. A backup copy of your operating system may be provided on a CD or DVD, as well as a backup copy (CD) of your factory-installed drivers and applications.

  • Page 103: Recovering Specific Files And Software

    If your hard drive has failed and you cannot restore the software from the hard drive, contact Gateway Customer Care for help. For a fee, Customer Care may be able to provide a set of recovery discs to restore your computer.
  • Page 104 CHAPTER 6: Troubleshooting To restore your system from the driver and application recovery discs: Click Start, All Programs, System Recovery, then click Application & Driver Recovery. - OR - Turn on your computer, then insert the driver and application recovery disc #1 (if available) into the CD or DVD drive.

  • Page 105: Using Microsoft System Restore

    Recovering your system using Microsoft System Restore Before using Gateway System Recovery, you should try Microsoft System Restore to determine whether you can restore your system to a previous condition. Every time you install new device drivers or software, and every 24 hours (while your computer is turned on), Microsoft System Restore takes a “snapshot”...
  • Page 106 CHAPTER 6: Troubleshooting Click Undo changes to your computer with System Restore. The Welcome to System Restore dialog box opens. Click Restore my computer to an earlier time, then click Next. The Select a Restore Point dialog box opens. Click a bold date on the calendar (Step 1 on the screen), then click a restore point in the list (Step 2 on the screen).
  • Page 107 Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery. See “Recovering your system from the hard drive” on page 104...

  • Page 108: Recovering Your System From The Hard Drive

    CHAPTER 6: Troubleshooting Recovering your system from the hard drive Caution Because of virus and spyware activity on the Internet, you should disconnect all Internet connections before recovering your system. After you recover your system, you can reinstall antivirus and firewall software, then re-enable the Internet connection to update antivirus definitions and install Windows Updates.
  • Page 109 Click a system recovery option: Caution The Full System Restore option deletes all files on your hard drive except the restore files. Make sure that you back up all personal data files before continuing this process. • Full System Restore (Destructive) reformats the hard drive and restores the system software as it was when you purchased your computer.

  • Page 110: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 111: Telephone Numbers

    Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. To access Customer Care services, contact Gateway at the telephone number or Web address listed on your computer’s Customer Care label. Self-help If you have how-to questions about using your...
  • Page 112 CHAPTER 6: Troubleshooting...

  • Page 113: Appendix A: Legal Notices

    APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 114 Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 115: Replacement Parts And Accessories

    • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

  • Page 116: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 117: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...

  • Page 118: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 119 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 120: Environmental Information

    Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 121: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 122 APPENDIX A: Legal Notices...

  • Page 123: Index

    Index See keys and buttons AC power connector accessories cable modem safety precautions connecting activity indicators troubleshooting See indicators Caps Lock indicator application buttons card reader application key cards arrow keys adding expansion audio inserting memory card analog speaker jack installing memory card audio in jack removing memory card...
  • Page 124 Index drive parallel power cellular phone power cord memory cards printer Certificate of Authenticity PS/2 keyboard cleaning PS/2 mouse audio CD scanner case serial side speaker telephone keyboard LCD panel Zip drive mouse copying screen CDs and DVDs cleaning CRT screen cover clicking CRT screen...
  • Page 125 DVD drive Gateway adding contact information identifying model number replacing serial number troubleshooting Support See also optical drive Gateway Recovery Center re-installing drivers re-installing programs editing buttons re-installing software electrostatic discharge (ESD) ergonomics...
  • Page 126 Index hard drive jacks adding See connections backing up files checking for errors checking for free space keyboard defragmenting buttons deleting files and folders cleaning replacing features scanning for errors PS/2 port troubleshooting troubleshooting HD DVD drive USB port locating keys HD-DVD application...
  • Page 127 BigFix checking for drive errors mouse checking hard drive space buttons changing settings cleaning case cleaning cleaning CD clicking cleaning computer screen...
  • Page 128 IEEE 1394 support for USB support for recovering defaults pointer drivers moving programs ports software monitor system See connections Windows with Gateway Recovery power Center button with Windows DVD connector with Windows System Hibernate mode Restore indicator recovery discs source problems...
  • Page 129 Scroll Lock indicator Windows scroll wheel with Gateway Recovery serial number Center with Windows DVD serial port with Windows System setting up Restore safety precautions removing files and folders settings...
  • Page 130 Index system battery power replacing printer safety guidelines system board screen replacing screen area system identification label screen resolution sound technical support Task Schdeuler telephone support techinal support Web site connection speed Support technical support turning off computer tips before contacting turning on computer telephone jack tutoring...
  • Page 131 Windows Update wired Ethernet troubleshooting working safely...
  • Page 132 Index...
  • Page 134 MAN 6BAY MBTX PRO REF GDE R2 10/07...

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