Page 1 Your Gateway Computer E-4100 user's guide Customizing Troubleshooting...
Page 3: Table Of Contents
Gateway model number ........
Page 4 Identifying drive types ..........42 Inserting a CD or DVD .
Page 5 Gateway Micro Tower Case ........
Page 6 Telephone support ..........180 Before calling Gateway Technical Support ......180 Telephone support .
Page 7: Checking Out Your Gateway E-4100 Computer
Checking Out Your Gateway E-4100 Computer This chapter introduces you to the basic features of your Gateway E-4100 computer. Read this chapter to learn: ■ How to identify the features of your Gateway computer ■ How to locate your computer’s model and serial number ■...
Page 8: Identifying Your Computer Case Style
Chapter 1: Checking Out Your Gateway E-4100 Computer Identifying your computer case style Use the following descriptions to identify your computer case style. Gateway Mid Tower Gateway Micro Tower The Gateway Mid Tower case has The Gateway Micro Tower has a...
Page 9: Gateway Mid Tower Front
Gateway Mid Tower Front Gateway Mid Tower Front Your computer may contain any of the following components. CD/DVD/Recordable drive CD/DVD eject button 5.25-inch drive bay cover 3.5-inch drive bay cover USB ports Diskette drive Diskette eject button Power button Headphone jack...
Page 10 Chapter 1: Checking Out Your Gateway E-4100 Computer Component Icon Description CD/DVD/Recordable Use this drive to listen to audio CDs, install games and drive programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see “Using the CD or DVD drive”...
Page 11: Gateway Mid Tower Back
Gateway Mid Tower Back Gateway Mid Tower Back Your computer may contain any of the following components. Power connector Kensington lock slot Voltage switch Case cover shipping screw PS/2 mouse port Microsoft Certificate of PS/2 keyboard port Authenticity USB ports...
Page 12 Chapter 1: Checking Out Your Gateway E-4100 Computer Component Icon Description Power connector Plug the power cable into this connector. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area.
Page 13 Gateway Mid Tower Back Component Icon Description Modem jack (optional) Plug a modem cable into this jack. Kensington™ lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot. Case cover shipping Remove this screw before opening the case.
Page 14: Gateway Micro Tower Front
Chapter 1: Checking Out Your Gateway E-4100 Computer Gateway Micro Tower Front Your computer may contain any of the following components. Power button CD/DVD eject button CD/DVD/Recordable drive Zip drive eject button Zip drive USB ports Microphone jack Headphone jack...
Page 15 Gateway Micro Tower Front Component Icon Description CD/DVD eject button Press this button to open the CD or DVD drive tray. For more information, see “Using the CD or DVD drive” on page CD/DVD/Recordable Use this drive to listen to audio CDs, install games and...
Page 16: Gateway Micro Tower Back
Chapter 1: Checking Out Your Gateway E-4100 Computer Gateway Micro Tower Back Your computer may contain any of the following components. PS/2 keyboard port PS/2 mouse port USB ports Kensington lock slot Case cover Serial port shipping screw Parallel port...
Page 17 Gateway Micro Tower Back Component Icon Description PS/2 keyboard port Plug a PS/2 keyboard into this port. USB ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a mouse, keyboard, or printer) into these ports. Serial port Plug a serial device (such as a digital camera) into this port.
Page 18 Chapter 1: Checking Out Your Gateway E-4100 Computer Component Icon Description Headphone/speakers Plug powered, analog front speakers, an external (Line out) jack amplifier, or headphones into this jack. This jack is color-coded green. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct voltage.
Page 19: Desktop To Tower Conversion
Gateway Micro Tower Back Desktop to tower conversion You can convert your Gateway Micro Tower case from desktop to tower configuration using the rotating foot included with your system. www.gateway.com...
Page 20: Identifying Your Model
The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: ■...
Page 21: Microsoft Certificate Of Authenticity
Identifying your model Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system. www.gateway.com...
Page 22: Finding Your Specifications
HelpSpot or visit Gateway’s My Computer Info eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, view your computer’s serial number or check your...
Page 23 Finding your specifications You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page www.gateway.com...
Page 24: Accessories
Chapter 1: Checking Out Your Gateway E-4100 Computer Accessories Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Networking kit With a networking kit, you can network (link) two or more computers. After...
Page 25 A UPS may also provide protection from power surges. For information, see “Setting up an uninterruptible power supply” on page www.gateway.com...
Page 26 Chapter 1: Checking Out Your Gateway E-4100 Computer www.gateway.com...
Page 27: Setting Up Your Computer
Setting Up Your Computer This chapter provides basic information about your Gateway computer. Read this chapter to learn how to: ■ Use your computer safely ■ Start and turn off your computer ■ Restart (reboot) your computer...
Page 28: Protecting From Power Source Problems
Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptible power supply” on page www.gateway.com...
Page 29: Working Safely
Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. www.gateway.com...
Page 30: Setting Up Your Computer Desk And Chair
■ Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. ■ Set paper holders at the same height and distance as the monitor. www.gateway.com...
Page 31: Sitting At Your Computer
Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 32: Starting Your Computer
If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.com...
Page 33: Turning Off Your Computer
. Windows shuts down and turns off your computer. Important If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. www.gateway.com...
Page 34: Restarting (Rebooting) Your Computer
End Task If your computer does not respond, turn it off, wait ten seconds and turn it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. www.gateway.com...
Page 35: Getting Help
Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ HelpSpot™ ■ Do More With Gateway ■ Online help ■ Gateway Web site...
Page 36: Helpspot
HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solve your problems.
Page 37 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the link on the HelpSpot main Using your Gateway computer page.
Page 38: Searching For A Topic
You must be Search connected to the Internet to search for and access these topics. ■ Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the box. You must be Search connected to the Internet to search for and access these topics.
Page 39: Helpspot Videos
HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click on the Video and online tutorials HelpSpot home page, then click a video title. The video plays. www.gateway.com...
Page 40: Do More With Gateway
Chapter 3: Getting Help Do More With Gateway Your computer may include Do More With Gateway, a tool that provides additional information about using your Gateway computer for digital music, digital photography, digital video, gaming, and other programs. To access Do...
Page 41: Online Help
Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...
Page 42: Gateway Web Site
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com.
Page 43: Using Esupport
Contact Us tab The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click to get a list of Gateway telephone Call Us numbers for both sales and support. For more information, see “Telephone...
Page 44 Chapter 3: Getting Help www.gateway.com...
Page 45: Using Drives And Multimedia
Using Drives and Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD or DVD drive ■ Record your own CDs and DVDs...
Page 46: Using The Diskette Drive
The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Eject button Activity light www.gateway.com...
Page 47 To access a file on the diskette in Windows 2000, double-click the icon, the drive letter (for example, the A: drive), then double-click Computer the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com...
Page 48: Using The Cd Or Dvd Drive
DVD-RW discs. For more information, see “Creating CDs and DVDs” on page DVD+RW Install programs, play audio CDs, play DVDs, access data, and record video and data to DVD+R, or DVD+RW discs. For more information, see “Creating CDs and DVDs” on page www.gateway.com...
Page 49: Inserting A Cd Or Dvd
Using the CD or DVD drive Inserting a CD or DVD CD or DVD drive Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
Page 50 If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Press the eject button again. The CD or DVD drive tray closes. www.gateway.com...
Page 51: Creating Cds And Dvds
If you are uncertain about your rights, contact your legal advisor. Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com...
Page 52: Copying A Cd Or Dvd
Chapter 4: Using Drives and Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: Click , then click Start All Programs Burn a CD or Data DVD Nero Programs . Nero Express opens. Nero Express www.gateway.com...
Page 53 Source drive contains your source disc. Click the arrow to open the list, then click your recordable Destination drive drive. If you have two CD or DVD drives, click to select the check box. Quick copy www.gateway.com...
Page 54 Chapter 4: Using Drives and Multimedia Click . The Nero’s Title and CD Database dialog box opens. Burn www.gateway.com...
Page 55 Nero Express copies the files from your hard drive to the writable CD or DVD. When a message tells you that the recording is complete, click Click to return to the main Nero Express screen. Next Click Exit www.gateway.com...
Page 56: Creating A Data Cd Or Dvd
Insert a blank, writable CD or DVD into your recordable drive. If a dialog box opens, click , then click Take no action Move your pointer over , then click . The Disc Content screen Data Data Disc opens. www.gateway.com...
Page 57 Location click folders in the list. Press and hold the C key to select multiple Name files. Click . You can continue to select files and click After you select all your files, click Finished www.gateway.com...
Page 58 Click . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit www.gateway.com...
Page 59: Copying Music Tracks
Nero Express Insert the music CD that has the tracks you want to copy into your CD drive. If an Audio CD dialog box opens, click , then click Take no action Click . The Nero Toolbar opens. More www.gateway.com...
Page 60 Chapter 4: Using Drives and Multimedia Click the icon. The Nero’s Title and CD Database dialog box Save Tracks opens. Wait until the dialog box closes. - OR - Click Cancel www.gateway.com...
Page 61 To record all the tracks, click . The recording process begins. - OR - To record selected tracks, hold down the C key, click the tracks you want, then click . The recording process begins. After the recording is complete, click Close www.gateway.com...
Page 62: Creating A Music Cd
CD using MP3 files. You can play the CD on your ■ MP3 Disc computer or a player that supports MP3 files. to create a CD using WMA files. You can play the CD on ■ WMA disc your computer or a player that supports WMA files. www.gateway.com...
Page 63 Creating CDs and DVDs The screen you use to add files opens. www.gateway.com...
Page 64 Location click folders in the list. Press and hold the C key to select multiple Name files. Click . You can continue to select files and click After you select all your files, click Finished www.gateway.com...
Page 65 Click . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit www.gateway.com...
Page 66: Advanced Features
Programs For more information, see the online help in the programs and the online user’s guides. To access the user’s guides, click Start All Programs Burn a CD or Data , then click the guide you want. User’s Guides www.gateway.com...
Page 67: Maintaining Your Computer
Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■...
Page 68: Caring For Your Computer
Check for viruses page 63 Manage hard drive space page 66 Clean up hard drives page 67 Scan hard drive for errors page 68 Defragment hard drive page 70 Back up files page 72 Clean computer page 74 www.gateway.com...
Page 69: Protecting Your Computer From Viruses
Periodically updating the Norton AntiVirus program to protect against the latest viruses. Help and For more information about protecting your computer Support against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 70 Start All Programs Norton AntiVirus Norton AntiVirus 2003 Norton AntiVirus opens. Scan for viruses Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan www.gateway.com...
Page 71 , then click Start All Programs Norton AntiVirus LiveUpdate - Norton . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click Finish www.gateway.com...
Page 72: Managing Hard Drive Space
My Computer window opens. - OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties www.gateway.com...
Page 73: Using Disk Cleanup
Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click . The Properties dialog box opens at the Properties General tab. Click . The Disk Cleanup dialog box opens. Disk Cleanup www.gateway.com...
Page 74: Checking The Hard Drive For Errors
- OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
Page 75 Help and For more information about checking the hard drive for Support errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 76: Defragmenting The Hard Drive
- OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
Page 77 Disk Close Defragmenter window. Help and For more information about defragmenting the hard drive Support in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 78: Backing Up Files
“Creating CDs and DVDs” on page 45. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and For more information about backing up files in Support Windows XP, click Start, then click Help and Support.
Page 79 Help and For more information about using the Scheduled Tasks Support Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Task Wizard in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 80: Cleaning Your Computer
With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com...
Page 81: Cleaning The Keyboard
If your monitor is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com...
Page 82: Cleaning The Mouse
To clean your trackball mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com...
Page 83 Help and For a video tutorial about cleaning the mouse in Support Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search , then click the arrow. Click Cleaning the mouse. www.gateway.com...
Page 84: Power Management
The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, “Activating and using Hibernate mode” on page www.gateway.com...
Page 85: Using Power Saving Modes
You can select one of the defined power schemes or create a custom power scheme. Advanced power settings let you assign different power saving modes to the power button. www.gateway.com...
Page 86: Changing The Power Scheme
If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Power Power Options Power Management Options Properties dialog box opens. www.gateway.com...
Page 87: Changing Advanced Power Settings
If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Power Power Options Power Management Options Properties dialog box opens. www.gateway.com...
Page 88 Click Help and For more information about changing the power Support management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 89: Activating And Using Hibernate Mode
Click the check box, then click . Hibernate mode Enable hibernation Apply is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer or Shut Down Windows dialog box. Click www.gateway.com...
Page 90: Setting Up An Uninterruptible Power Supply
. The Control Panel Start Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. www.gateway.com...
Page 91 Help and For more information about setting up an uninterruptable Support power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 92 Chapter 5: Maintaining Your Computer www.gateway.com...
Page 93: Restoring Software
Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows...
Page 94: Using The Restoration Cds
Chapter 6: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...
Page 95: Reinstalling Device Drivers
CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Page 96 E-Series computer. Help and For more information about reinstalling device drivers in Support Windows XP, click Start, then click Help and Support. Type the keyword drivers in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 97: Updating Device Drivers
If this is the first time you have inserted the CD, accept the End User License Agreement (EULA) by clicking , then clicking Yes, I accept it Continue If you are prompted to select your Gateway computer type, click , then click E-Series / Business Use Continue Click the tab.
Page 98: Reinstalling Programs
If this is the first time you have inserted the CD, accept the End User License Agreement (EULA) by clicking , then clicking Yes, I accept it Continue If you are prompted to select your Gateway computer type, click , then click E-Series / Business Use Continue Select a single program to reinstall.
Page 99 In the Currently Installed Programs list, click the program you want to uninstall, then click and follow the on-screen instructions. Change/Remove Insert the program CD into the CD or DVD drive. Complete the program reinstallation by following the instructions included with the program CD. www.gateway.com...
Page 100: Reinstalling Windows
Back up your personal files before you use this option. All files on your computer will be deleted! Insert the red Drivers CD into the CD or DVD drive. Restart your computer. Select 2. Boot from CD-ROM Select a language option. Select 1. Delete all files (Automated Fdisk/Format) www.gateway.com...
Page 101 NOT press any key to boot from CD. Follow the on-screen instructions to set your Regional and Language Options If you are prompted to select your Gateway computer type, click , then click E-Series / Business Use...
Page 102 Chapter 6: Restoring Software www.gateway.com...
Page 103: Upgrading Your Computer
Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Identify your case style ■ Open the computer case ■ Remove and install drives and components ■ Remove and install add-in cards ■...
Page 104: Selecting A Place To Work
Is near a grounded outlet so you can test your computer after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer...
Page 105: Preventing Static Electricity Discharge
■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...
Page 106: Identifying Your Computer Case Style
Use the following descriptions to identify your computer case style. Gateway Mid Tower Gateway Micro Tower The Gateway Mid Tower case has The Gateway Micro Tower has a an access door on the front that rotating base and does not have covers the drive bays and other an access door.
Page 107: Gateway Mid Tower Case
Gateway Mid Tower Case Gateway Mid Tower Case The Gateway Mid Tower case provides toolless access to internal components. Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of 80% water and 20% isopropyl alcohol.
Page 108 Chapter 7: Upgrading Your Computer Push in on the cover release handle. www.gateway.com...
Page 109 Gateway Mid Tower Case Pull the side panel away from the case. www.gateway.com...
Page 110: Closing The Case
To close the computer case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the door tabs into the case notches. Case notches www.gateway.com...
Page 111: Adding Or Replacing A Cd, Dvd, Or Diskette Drive
Gateway Mid Tower Case Swing the side panel toward the case until the release handle locks. If you removed a case cover shipping screw, replace the screw. Reconnect the cables and power cord. Adding or replacing a CD, DVD, or diskette drive Use these instructions to add or replace 5.25-inch drives, such as CD or DVD...
Page 112 - OR - If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable www.gateway.com...
Page 113 Gateway Mid Tower Case If there is a shipping screw installed next to the release lever, remove the screw, then slide the release lever toward the rear of the case. www.gateway.com...
Page 114 Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Close the case by following the instructions in “Closing the case” on page 104. www.gateway.com...
Page 115: Adding Or Replacing A Hard Drive
Gateway Mid Tower Case Adding or replacing a hard drive Use these instructions to add or replace hard drives. To replace a hard drive: Identify your computer case style. For more information, see “Identifying your computer case style” on page 100.
Page 116 Chapter 7: Upgrading Your Computer Slide the release lever toward the open side of the case. www.gateway.com...
Page 117 Gateway Mid Tower Case Slide the drive out of the drive bay. Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. Slide the new drive in, then slide the release lever toward the inside of the case.
Page 118: Adding Or Replacing Add-In Cards
Retention thumbscrew Disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.) See the add-in card documentation for further instructions. www.gateway.com...
Page 119 Gateway Mid Tower Case Remove the retention thumbscrew that secures the card retention cover to the case, then flip the add-in card retention cover open. www.gateway.com...
Page 120 Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com...
Page 121: Replacing The Power Supply
Gateway Mid Tower Case Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Push the add-in card retention cover inward, then secure the add-in card retention cover with the retention thumbscrew.
Page 122 Chapter 7: Upgrading Your Computer For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com...
Page 123 Gateway Mid Tower Case Disconnect the power supply cables from all components (such as, hard drives, CD/DVD/Recordable drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com...
Page 124 Chapter 7: Upgrading Your Computer Flip the power supply retention clip out. www.gateway.com...
Page 125 Gateway Mid Tower Case Slide the power supply toward the front of the case, then up. Install the new power supply into the case, then flip the power supply retention clip in until it locks into place. Reconnect the power supply cables using your notes from Step 4. See the power supply documentation for further instructions.
Page 126: Replacing The System Board
Remove all of the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 112. Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com...
Page 127 Gateway Mid Tower Case Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) www.gateway.com...
Page 128 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew. Important The new system board must have special standoffs (pem studs) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. www.gateway.com...
Page 129 Gateway Mid Tower Case Reconnect the power and data cables using your notes from Step 5. See the system board documentation for further instructions. Reinstall the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 112.
Page 130: Gateway Micro Tower Case
Chapter 7: Upgrading Your Computer Gateway Micro Tower Case The Gateway Micro Tower case provides toolless access to internal components. Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of 80% water and 20% isopropyl alcohol.
Page 131 Gateway Micro Tower Case Pull up on the cover release handle. Lift the side panel up. www.gateway.com...
Page 132 Chapter 7: Upgrading Your Computer Lift the side panel away from the case. www.gateway.com...
Page 133: Closing The Case
Gateway Micro Tower Case Closing the case To close the Gateway Micro Tower case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the door tabs into the case notches.
Page 134: Adding Or Replacing A Cd, Dvd, Or Diskette Drive
To add or replace a CD, DVD, or diskette drive: Identify your computer case style. For more information, see “Identifying your computer case style” on page 100. Open the case by following the instructions in “Opening the case” on page 124. Push in on the bezel release tab. www.gateway.com...
Page 135 Gateway Micro Tower Case While pushing in on the bezel release tab (see Step 3), pull the left side of the bezel forward until the bezel release tab unlocks from the case, then swing the front bezel outward and to the right until the right-side bezel tabs unhook from the computer case.
Page 136 Chapter 7: Upgrading Your Computer Unlock the release lever. www.gateway.com...
Page 137 Gateway Micro Tower Case If you are replacing a drive, slide the old drive forward and out of the drive bay. - OR - If you are adding a new drive, slide the drive bay cover forward and out of the drive bay.
Page 138 Bezel tabs Close the case by following the instructions in “Closing the case” on page 127. www.gateway.com...
Page 139: Replacing The Hard Drive
Gateway Micro Tower Case Replacing the hard drive Use these instructions to replace the hard drive. To replace a hard drive: Identify your computer case style. For more information, see “Identifying your computer case style” on page 100. Open the case by following the instructions in “Opening the case”...
Page 140 If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Pivot the hard drive cage away from the drive cage assembly. www.gateway.com...
Page 141 Gateway Micro Tower Case While pulling outward on the hard drive bracket, lift the old hard drive out of the hard drive cage. Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions.
Page 142: Adding Or Replacing Add-In Cards
Disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.) See the add-in card documentation for further instructions. Swing the add-in card retention cover open. www.gateway.com...
Page 143 Gateway Micro Tower Case If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Warning Do not touch the contacts on the bottom part of the add-in card.
Page 144: Replacing The Power Supply
CD, DVD, or diskette drive” on page 128. Disconnect the power supply cables from all components (such as, hard drives, CD/DVD/Recordable drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com...
Page 145 Gateway Micro Tower Case Rotate the power supply retention clip away from the power supply. Slide the power supply toward the front of the case, then up. Install the new power supply into the case, then rotate the power supply retention clip toward the power supply.
Page 146: Replacing The System Board
CD, DVD, or diskette drive” on page 128. Remove all of the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 136. Remove the power supply by following the instructions in “Replacing the power supply” on page 138. www.gateway.com...
Page 147 Gateway Micro Tower Case Press down on the two cooling fan release clips. Lift up on the cooling fan, unplug the power cable from the system board, then remove the cooling fan. www.gateway.com...
Page 148 Chapter 7: Upgrading Your Computer Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) www.gateway.com...
Page 149 Gateway Micro Tower Case Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Slide the new system board into the keyhole slots and lock it into place with the thumbscrew.
Page 150: Installing Memory
To install or replace DIMM memory: Identify your computer case style. For more information, see “Identifying your computer case style” on page 100. Open the case by following the instructions for your case style. Find the memory module banks on your system board. www.gateway.com...
Page 151 Installing memory If your system board has single-channel memory, fill the memory DIMM 0 slot. When adding memory, fill the memory slot. DIMM 1 DIMM 0 DIMM 1 - OR - www.gateway.com...
Page 152 DIMMs. Matching DIMMs are the same size, density, and technology. When adding memory, fill the memory slot AND the Channel A/DIMM 1 memory slot with matching DIMMs. Channel B/DIMM 1 Channel A/DIMM 0 Channel A/DIMM 1 Channel B/DIMM 0 Channel B/DIMM 1 www.gateway.com...
Page 153 , then click Start Control Panel Performance and (if in Category view). Click/Double-click . The amount Maintenance System of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. - OR - www.gateway.com...
Page 154 Chapter 7: Upgrading Your Computer In Windows 2000, right-click the icon, then click My Computer Properties The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. www.gateway.com...
Page 155: Replacing The System Battery
100. Open the case by following the instructions for your case style. Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. www.gateway.com...
Page 156 Reconnect all external cables and the power cord. Turn on your computer. Open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down in Step Save all your settings and exit the BIOS Setup utility. www.gateway.com...
Page 157: Using The Bios Setup Utility
Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility. Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Set the BIOS configuration jumper...
Page 158: Opening The Bios Setup Utility
If you are having problems, you may need to wait for the monitor to warm up, then restart your computer. If you are trying to enter the BIOS Setup utility, press before the monitor warms up. www.gateway.com...
Page 159 Use the descriptions and the navigation keys displayed in the Item Specific Help area of the BIOS Setup utility screen to move through the BIOS menus and make selections. If available, press F1 to get more help about options. www.gateway.com...
Page 160: Updating The Bios
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (support.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence: Write down any custom BIOS settings.
Page 161: Troubleshooting
Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...
Page 162: Safety Guidelines
To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged ■ Instead, unplug your computer and contact a qualified computer technician. www.gateway.com...
Page 163: First Steps
Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see the program’s printed documentation or the online help.
Page 164: Software Support Tools
PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking Start All Programs then clicking Gateway Utilities www.gateway.com...
Page 165: Troubleshooting
Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller card. www.gateway.com...
Page 166 CD or DVD drive is terminated. For more information about SCSI device configurations, see the drive documentation or download the documentation from the Gateway Web site. ■ Reinstall the device driver. For more information, see “Reinstalling device...
Page 167: Cleaning Cds And Dvds
Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. www.gateway.com...
Page 168: Diskette Drive
The diskette may be full. Delete unnecessary files on the diskette and try again. ■ Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.gateway.com...
Page 169: File Management
HIFT To restore files that were deleted in Windows: Double-click the icon. Recycle Bin Right-click the file you want to restore, then click . The file Restore is restored to the place where it was originally deleted from. www.gateway.com...
Page 170: Hard Drive
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your computer. ■ Press C to restart your computer. www.gateway.com...
Page 171 ■ Make sure that the last device on the SCSI cable is correctly terminated. For more information about SCSI device configurations, see the hard drive documentation or download the documentation from the Gateway Web site. ■ Change the drive’s SCSI address to one that is not being used by your computer.
Page 172: Internet
Many factors can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers www.gateway.com...
Page 173: Keyboard
If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. www.gateway.com...
Page 174: Memory
■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Gateway Mid Tower Back” on page 5 “Gateway Micro Tower Back” on page ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
Page 175 Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. www.gateway.com...
Page 176 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
Page 177 Troubleshooting To access the gateway.your.way dial-up server: Insert the red Drivers CD into the CD or DVD drive. Click , then click Help Support Web Site To check your modem connection speed, click the option. Direct Dial After your modem connects, move the mouse pointer over the icon (located next to the clock on your taskbar).
Page 178 Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 89. ■ Open your computer and reseat the modem. For more information, see “Adding or replacing add-in cards” on page 112 “Adding or replacing add-in cards” on page 136. www.gateway.com...
Page 179: Monitor
Modems opens. Click the tab, click the modem you want to adjust, then click General Properties Adjust the control. Speaker volume Click Monitor The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. www.gateway.com...
Page 180 1/3 of the way up from the lower screen edge, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille www.gateway.com...
Page 181: Mouse
If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free or debris. If you have a trackball mouse, see “Cleaning the mouse” on page 76. www.gateway.com...
Page 182: Power
To set a default printer in Windows XP: Click , then click . The Control Panel window opens. Start Control Panel If your Control Panel is in Category View, click Printers and Other Hardware Click/Double-click the icon. The Printers and Faxes Printers and Faxes window opens. www.gateway.com...
Page 183 The Printers and Faxes Printers and Faxes window opens. Right-click the name of the printer you want to use. If the menu shows a check mark next to , click Use Printer Offline Use Printer Offline to clear the check mark. www.gateway.com...
Page 184: Sound
Make sure that the speakers are turned on. ■ Make sure that the volume controls are turned up. ■ Make sure that mute controls are turned off. ■ If you are using external speakers, see the speaker setup poster to check your speaker connections. www.gateway.com...
Page 185 Troubleshooting Help and For more information about sound troubleshooting in Support Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 186: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 187: Telephone Support
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your 800-846-2118 (US) telephone keypad to find answers to common 877-709-2945 (Canada) problems.
Page 188: Tutoring And Training
Type the keyword practice in the HelpSpot Search box , then click the arrow. Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■...
Page 189: Training
Online Training More than 450 online courses are available www.learnatgateway.com/ from from Learn@Gateway. All you have to do is go Learn@Gateway online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
Page 190 Chapter 9: Troubleshooting www.gateway.com...
Page 191: A E-4100 Technical Reference
E-4100 Technical Reference This Technical Reference covers information about your system board and its features. Read this Technical Reference to learn about system board: ■ Features ■ Connectors and jumpers ■ BIOS configuration jumper settings ■ Specifications...
Page 192: Features
■ Support for up to 4 gigabytes (GB) of 400-MHz DDR SDRAM ■ Memory configurations that can use Dual Channeling and Dynamic mode for optimizing the memory bandwidth ■ Integrated Serial ATA IDE interface ■ 10/100/1000 Ethernet LAN capability www.gateway.com...
Page 193: System Board Layout
System board layout System board layout The following illustration shows the system board divided into two sections: www.gateway.com...
Page 194: Section 1
Main power connector Diskette drive Primary IDE cable connector cable Secondary IDE cable connector connector Auxiliary fan connector Intrusion detection header Standby power indicator LED Serial ATA connectors BIOS configuration jumper Front panel header USB front panel header Processor fan connector www.gateway.com...
Page 195: Section 2
Auxiliary Line In connector Front panel audio connector jumper block Microphone jack Line Out jack (speakers) Line In jack USB ports Network jack Integrated video connector Parallel (LPT) printer connector Serial (COM) connector USB ports PS/2 keyboard port PS/2 mouse port www.gateway.com...
Page 196: Bios Configuration Jumper Settings
BIOS uses current configuration information and passwords. (1-2 position) Configure For clearing passwords. The BIOS Setup utility runs automatically and the Maintenance menu is displayed. (2-3 position) Recover For recovering the BIOS configuration. A BIOS recovery diskette is required. (no jumper) www.gateway.com...
Page 197: System Board Specifications
Two parallel ATA IDE interfaces with UDMA 33, ATA-66/100 ■ support One diskette drive interface ■ PS/2 keyboard and mouse ports ■ Expansion capabilities Three PCI bus add-in card connectors (SMBus routed to PCI bus connector 2) I/O Control SMSC LPC47M172 LPC Bus I/O controller www.gateway.com...
Page 198 Three fan connectors ■ Three fan sense inputs used to monitor fan activity ■ Fan speed control ■ Many products for Gateway and its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products. www.gateway.com...
Page 199: B Safety, Regulatory, And Legal Information
Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 200 ■ If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. www.gateway.com...
Page 201 ■ ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
Page 202: Regulatory Compliance Statements
Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Telecommunications per FCC part 68 www.gateway.com...
Page 203 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. www.gateway.com...
Page 204 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
Page 205: Laser Safety Statement
TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
Page 206 Contact with them could be fatal. Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire www.gateway.com...
Page 207: Macrovision Statement
For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 208 Appendix B: Safety, Regulatory, and Legal Information www.gateway.com...
Page 209: Index
Index closing identifying style AC power connector opening accessories See also Gateway Micro Tower case safety precautions See also Gateway Mid Tower case add-in card See card cleaning AGP expansion slot copying audio creating audio headphone jack creating data line in jack...
Page 210 Do More With Gateway PS/2 keyboard documentation PS/2 mouse eSupport serial Gateway Web site speakers help telephone HelpSpot online help copying drivers...
Page 211 HelpSpot topics testing speed specifications troubleshooting floppy disk using See diskette DVD+RW drive fragmentation eject button identifying location Gateway replacing eSupport troubleshooting model number using serial number DVD-RAM/-RW drive Technical Support...
Page 212 Web address Web site IDE cable connector Gateway Micro Tower case inkjet printer back view installing closing add-in cards desktop conversion battery front view drivers opening drives replacing add-in cards memory replacing drives power supply replacing power supply programs replacing system board...
Page 213 troubleshooting multimedia line in jack using CD drive line out jack using diskette drive lock slot using DVD drive Kensington cable music tracks copying maintenance backing up files Nero Express checking for drive errors network jack checking hard drive space networking kit cleaning case non-technical support...
Page 214 surge protector Restoration CDs system board connector Resume mode troubleshooting turning off computer turning on computer safety using UPS avoiding repetitive strain voltage switch caring for computer power button general precautions power supply guidelines for troubleshooting replacing posture uninterruptible reducing eye strain printer setting up computer default...
Page 215 Internet connection keyboard tape backup drive LCD panel Technical Support memory technical support modem automated troubleshooting monitor eSupport mouse FaxBack support PC Doctor Technical Support power tips before contacting...
Page 216 Web site Gateway Windows installing product key Product Key Code reinstalling reinstalling drivers updating drivers working safely Zip drive...

Gateway E-4100 User Manual

1 Checking out Your Gateway E-4100 Computer

2 Setting up Your Computer

3 Getting Help

4 Using Drives and Multimedia

5 Maintaining Your Computer

6 Restoring Software

7 Upgrading Your Computer

8 Using the BIOS Setup Utility

9 Troubleshooting

A E-4100 Technical Reference

B Safety, Regulatory, and Legal Information

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Gateway E-4100

Table of Contents