Gateway E-420 Maintaining & Troubleshooting page 88

The diskette drive will not read, write, or format.
Probable Cause
The diskette is not IBM
formatted.
The diskette is cor-
rupted.
The disk is write pro-
tected.
The diskette drive LED lights continuously.
Probable Cause
The diskette is cor-
rupted.
The cable to the drive
is not connected prop-
erly.
An adapter card is not recognized by the system.
Probable Cause
The interrupt and/or
I/O address is set
incorrectly.
The card has not been
configured through the
software (e.g., EISA
configuration utility).
The card was not
installed correctly.
Solution
Make certain the diskette you are trying to
format is IBM-compatible. If it is, try refor-
matting it.
Run ScanDisk on the diskette. If errors are
detected and corrected, try accessing the
diskette again.
Make certain the write-protection window on
the upper-right corner of the diskette is
closed (unprotected).
Solution
Remove the diskette from the drive. If the
light remains on, try restarting the system.
Open the system and check the cable
between the diskette drive and its controller.
Make certain the pins are not bent or mis-
aligned.
Solution
Check the address configuration of the
adapter card and ensure that it does not
conflict with another card in the system.
Configure the card with the appropriate soft-
ware.
Reseat the card and make certain that its
jumpers are configured appropriately.
Troubleshooting 77