Chapter 4: Diverting Incoming Calls; Introduction To Call Diversion; Diverting Calls From Your Telephone To Another - Avaya 9508 Series User Manual

Chapter 4: Diverting incoming calls

Introduction to call diversion

You can divert incoming calls to another extension. You can set this up both for your own and
other telephones. You can also divert calls to your telephone. In all these variants, you can
choose:
• Happen always
• Only if the telephone is busy
• Only if a call is not answered within a specified time period.
• You can arrange to have calls signalled on both your own phone and another external
telephone, for example your GSM mobile. This feature is called twinning.
Additionally, you can set up as well as change all call diverts from outside the telephone
system.
Changing call diversion remotely *

Diverting calls from your telephone to another

To activate the call diversion feature on your telephone:
1. Press the Avaya Home button.
2. Select Call diversion.
3. Press the OK button.
4. Select Divert to.
5. Enter the telephone number to which you want to divert calls from your telephone.
Avaya 9508 Series Digital Deskphone User Guide
Related topics:
Remember to prefix an additional line code, such as 0, when you enter an external
number.
Press an appropriate destination or partner key instead of entering the number, if
you administered this feature beforehand.
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