National Instruments FieldPoint FP-2000 User Manual page 76

Appendix C Troubleshooting
Error when Configuring IP Settings for the FP-20xx
FP-20xx Returns Invalid Timestamp Values
FP-2000/2010/2015 User Manual
• Certain network devices, such as switches and routers, may filter out
the directed UDP broadcast packets which FieldPoint Explorer uses to
communicate with unconfigured FP-20xx modules, even if they are on
the same subnet as the computer running FieldPoint Explorer. You can
test this by connecting the computer running FieldPoint Explorer and
the FP-20xx directly to a simple Ethernet hub or by using a crossover
cable between the FP-20xx and the host PC. If the FP-20xx appears in
the Remote System Explorer window using this configuration, but not
when connected to the larger network, it is likely that there is a
problem of this type. Consult your network administrator.
• The FP-20xx may have been configured on another network and then
moved to the current network. Refer to Appendix B,
FP-20xx, for instructions on resetting the FP-20xx.
• You may be using the wrong type of Ethernet cable.
• You may have assigned an IP address to your FP-20xx that is already
used by another device on the network. Either remove or reconfigure
the other device, or reconfigure the FP-20xx IP address. Refer to
Appendix A, Choosing Network
IP settings.
Possible causes and solutions: Make sure you are entering valid values for
all network parameters. If the subnet mask or IP address is not compatible
with the network settings, an error is returned and the FP-20xx is not
configured.
Possible causes and solutions:
• Verify that the IP address entered in Remote System Explorer points to
a computer running National Instruments Time Service.
• Verify that the time zone settings are set correctly on the host PC and
Time Server PC.
Settings, for information on choosing
C-2
Resetting the
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