Related Manuals for New Rock Technologies OM10
Summary of Contents for New Rock Technologies OM10
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Page 1: User Manual
IP-PBX Series OM10 OM20 OM200 User Manual New Rock Technologies, Inc. Building 11, 777 Long Wu Road Shanghai, 200232 China www.newrocktech.com Tel: 0086-21-61202700 E-mail: sales@newrocktech.com... - Page 2 OM20 and OM200 were added. Instructions for use of recording, tie trunk and other new functions were added. Copyright © 2010 New Rock Technologies, Inc. All rights reserved All or part of this document may not be excerpted, reproduced and transmitted in any form or by any means without prior written permission from the company.
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Page 3: Table Of Contents
2.5.3 IP Trunk Registration ......................39 2.6 System..............................40 2.6.1 Characteristics of trunk line ....................40 2.6.2 Characteristics of line......................41 2.6.3 Greeting...........................43 2.6.4 Recording..........................44 2.6.5 Call Record ..........................45 2.6.6 Functional keys ........................46 2.6.7 Tones............................48 2.7 Advanced Configuration ........................49 2.7.1 System.............................49 Shanghai New Rock Technologies Inc. Page3/75... - Page 4 2.9.7 Restore factory settings ......................72 2.9.8 TDM Capture ..........................72 2.9.9 Ethereal capture........................72 2.10 Product information...........................72 2.11 Logout ...............................73 3 Appendix ............................74 3.1 OM200 system operation state ......................74 3.2 Setting of Recording Storage Server ....................74 Shanghai New Rock Technologies Inc. Page4/75...
- Page 5 Contents of Figure Figure 1-1 OM10 Front Panel ........................11 Figure 1-2 OM10 Back Panel........................11 Figure 1-3 OM20 Front Panel ........................12 Figure 1-4 OM20 back panel........................14 Figure 1-5 OM100 Front Panel .........................15 Figure 1-6 OM100 Back Panel........................15 Figure 1-7 OM200 Front Panel .........................17 Figure 1-8 OM200 Back Panel........................18...
- Page 6 Figure 2-41 Prompt of upgrade process ....................70 Figure 2-42 Interface of successful upgrade....................70 Figure 2-43 Interface of import data......................71 Figure 2-44 Interface of export data ......................71 Figure 2-45 Configuration interface of product information ..............72 Shanghai New Rock Technologies Inc. Page6/75...
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Page 7: Contents Of Table
Table 1-2 OM10 Configurations .......................10 Table 1-3 Description of OM10 Front Panel .....................11 Table 1-4 Description of OM10 back panel ....................11 Table 1-5 Configuration Description of Analog Extension Interfaces for OM10........11 Table 1-6 OM20 Configuration.........................12 Table 1-7 Description of OM20 Front Panel .....................12 Table 1-8 Pins and Indicators for FXS and FXO of OM20 ...............13... - Page 8 Table 2-34 Parameters of system status.....................66 Table 2-35 Configuration parameters of debugging log management............68 Table 3-1 OM200 system operation state....................74 Table 3-2 Hardware Requirements for Recording Storage Sever..............74 Table 3-3 Specification of OM Recording ....................74 Shanghai New Rock Technologies Inc. Page8/75...
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Page 9: Overview
OM Series include OM10,OM20,OM100 and OM200 subseries. Their features are similar with the main differences as follows: Table 1-1 Differences Between OM Series... - Page 10 1.3.1 OM10 OM10 is the product with smallest capacity in OM IPPBX Series. Designed with small plastic structure for desktop placement, OM10 can provide up to 8 analog line interfaces. OM10 supports the following types of configuration: Table 1-2 OM10 Configurations...
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Page 11: Om10-8S
③ that it is in use. After power-on and normal startup, FXS or FXO indicators #1, 3, 5, 7 and 2, 4, 6, 8 cross flashing indicates that OM10 has detected IP address conflict. Figure 1-2 OM10 Back Panel Table 1-4 Description of OM10 back panel Description ①... -
Page 12: Om10-4Fxo
One 10/100 Ethernet uplink interface (WAN) and one 10/100 Ethernet user interface (LAN), interface type is RJ45. The uplink interface is used for calls and management. The user interface is reserved for future use. Shanghai New Rock Technologies Inc. Page12/75... -
Page 13: Table 1-8 Pins And Indicators For Fxs And Fxo Of Om20
After normal startup of OM20, three indicators of PWR, STU and ALM on the front panel have been found to turn green, then STATUS (STU) and ALARM (ALM) indicators turning from green into red indicating the equipment has detected IP address conflicts. Shanghai New Rock Technologies Inc. Page13/75... -
Page 14: Om100
Champ50-type socket and is connected to the distribution panel in equipment room using a 25-pair cable supplied with the unit. OM100 supports the following types of configuration: Table 1-13 OM100 Configuration Models Local extension Analog trunk SIP extensions SIP trunks OM100-48S OM100-32FXO OM100-16S/16 OM100-32S/4 OM100-32S/8 Shanghai New Rock Technologies Inc. Page14/75... -
Page 15: Figure 1-5 Om100 Front Panel
After normal startup of OM100, three indicators of PWR, STATUS (STU) and ALARM (ALM) on the front panel have been found to turn green, and then ALARM (ALM) indicator turning from green into red indicating the equipment has detected IP address conflicts. Figure 1-6 OM100 Back Panel Shanghai New Rock Technologies Inc. Page15/75... -
Page 16: Om200
Models Local extension Analog trunk SIP extensions SIP trunks OM200-48S OM200-72S OM200-96S OM200-24FXO OM200-48FXO OM200-72FXO OM200-96FXO OM200-40S/8 OM200-64S/8 OM200-88S/8 OM200-36S/12 OM200-60S/12 OM200-84S/12 OM200-32S/16 OM200-56S/16 OM200-80S/16 OM200-28S/20 OM200-52S/20 OM200-76S/20 OM200-24S/24 OM200-48S/24 OM200-72S/24 OM200-44S/28 OM200-68S/28 OM200-40S/32 Shanghai New Rock Technologies Inc. Page16/75... -
Page 17: Figure 1-7 Om200 Front Panel
There is a 6 × 4 LED indicator matrixes on the left side of interface board. Each row of LED indicator matrixes matches four telephone lines on a RJ45. The first row on the left matches Line 1-4 Shanghai New Rock Technologies Inc. Page17/75... -
Page 18: Figure 1-8 Om200 Back Panel
Two Ethernet interfaces: ETH1 and ETH2, only ETH1 has been set when the equipment is delivered from factory, default IP address: 192.168.2.240 ⑥ Connection interface of expansion chassis ⑦ Cooling fan ⑧ AC power socket, 100V-240 VAC voltage input. Shanghai New Rock Technologies Inc. Page18/75... -
Page 19: Figure 1-9 Schematic Diagram For Front Panel Of Om200 Dual-Chassis System
1-9), on the left side of expansion chassis is #3 slot (marked with ② in the Figure 1-9), and on the right side of expansion chassis is #4 slot, marked with ④ in Figure 1-9). Shanghai New Rock Technologies Inc. Page19/75... -
Page 20: Figure 1-10 Schematic Diagram For Back Panel Of Om200 Dual-Chassis System
(users who plan to expand capacity should reserve a space for expansion chassis during the initial installation of single chassis), the up or lower position is not strictly required for the chassises. Shanghai New Rock Technologies Inc. Page20/75... -
Page 21: Parameter Setting
2.1.1 Obtain OM IP Address OM10 and OM20 start DHCP service by default, and automatically obtain an IP address on the LAN; users can use the factory default IP address if it is unable to be obtained (e.g. when connected directly with a computer). -
Page 22: Logon
They are required to log in again for continuing operations. Upon completion of configuration, click "Logout" button to return to the login page, so as not to affect the login permission of other users. Shanghai New Rock Technologies Inc. Page22/75... -
Page 23: Buttons Used On Om Web-Based Utility
2.3 Basic Configuration 2.3.1 Status After login, click “Basic > Status” tab to open the status interface. Figure 2-2 Status Interface 2.3.2 Network Configuration After login, click “Basic > Network” tab to open the configuration interface. Shanghai New Rock Technologies Inc. Page23/75... -
Page 24: Figure 2-3 Network Configuration Interface
Name Description Host name This is the equipment name of OM. The default values of OM10, OM20, OM100 and OM200 are Officium10, Officium20, Officium100 and Officium200 respectively. Users can set a different name for each OM to distinguish from each other according to the deployment plan. - Page 25 Enter the IP address of standby time server here. This parameter must be set due to no default value. Timeout Timeout when periodically sending a request for clock synchronization fails Query interval Interval of sending a request for clock synchronization to the time server Shanghai New Rock Technologies Inc. Page25/75...
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Page 26: Dialing Rules
(GMT+05:00) Karachi (GMT+06:00) Almaty (GMT+07:00) Bangkok (GMT+08:00) Beijing (GMT+09:00) Tokyo (GMT+10:00) Canberra (GMT+10:00) Adelaide (GMT+11:00) Magadan (GMT+12:00) Auckland 2.3.3 Dialing Rules After login, click “Basic > Dialing Rule” tab to open the configuration interface. Shanghai New Rock Technologies Inc. Page26/75... -
Page 27: Figure 2-4 Dialing Rule Configuration Interface
Note: If an outbound trunk is not specified, the equipment will select any available trunk. Selection Used to define outbound line. Group Prefix Used for selecting the group when making an incoming call. Optional value: 0~9. Shanghai New Rock Technologies Inc. Page27/75... -
Page 28: Auto Attendant
2.3.4 Auto Attendant After login, click “Basic > Auto Attendant” tab to open the configuration interface. Figure 2-5 Configuration interface of Auto Attendant Table 2-5 Configuration Parameters of Auto Attendant Name Description Auto Attendant Shanghai New Rock Technologies Inc. Page28/75... -
Page 29: Extension
Table 2-6 Basic configuration parameter of analog extension Name Description Port ID of analog extension (read-only). Extension Assign the extension number for this analog extension. The default value is not null and its numbering starts with 200. Shanghai New Rock Technologies Inc. Page29/75... - Page 30 Outbound Transfer. This parameter is used with Call Transfer. Select if users are barred for outbound call transfer. By default, this is disabled. Click to open the whole configuration interface of analog extension. Shanghai New Rock Technologies Inc. Page30/75...
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Page 31: Figure 2-7 Others Configuration Interface Of Analog Extension
“abbreviated number-real number” pairs are separated by “/”; the value range of abbreviated number is 20 ~ 49. For example: 20-61202700/23-13052475522/30-96961. Users can set the list on a telephone set and display it here. Shanghai New Rock Technologies Inc. Page31/75... - Page 32 Select if the line is set to maintenance status, namely, stop to supply of power for the line port. In this status, the line fails to be used normally. The administrator can disable the extension by setting the line to off status. Shanghai New Rock Technologies Inc. Page32/75...
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Page 33: Ip Ext
Select if Outbound Transfer is activated on this line. By default, this is disabled. When this function is mainly used for call forwarding and caller transfer, if this lined can be forwarded or transferred to externally. Click to open the whole configuration interface of IP extension. Shanghai New Rock Technologies Inc. Page33/75... -
Page 34: Department
If the SIP terminal uses IP address as the means of security verification, enter the static IP address of the terminal. 2.4.3 Department After login, click “Extension > IP Ext. Registration” tab to open the configuration interface. Shanghai New Rock Technologies Inc. Page34/75... -
Page 35: Figure 2-10 Registration Configuration Interface Of Ip Extension
The OM maintains the session status by sending OPTIONS regularly. The following selections can be made according to application scenarios: Disable To registered IP Ext. behind NAT To any registered IP Ext. Time interval for 30~65535 s. OPTIONS Shanghai New Rock Technologies Inc. Page35/75... -
Page 36: Department
In this case, it is still needed to fill in DDNS or static NAT address for IP extension registering to the OM. 2.4.4 Department After login, click “Extension > Department” tab to open the configuration interface. Shanghai New Rock Technologies Inc. Page36/75... -
Page 37: Trunking
Call Detail Record (CDR). Enable Enable this analog line. If FXO port fails or other maintenance happens, it is suggested to disable this line to ensure it will not be selected when making outgoing calls. Shanghai New Rock Technologies Inc. Page37/75... -
Page 38: Ip Trunk
Select if Outbound is activated. This line can only be used for incoming calls when this function is activated. Greeting Set the operator greeting for this analog trunk. The default greeting is used when the status is off. Shanghai New Rock Technologies Inc. Page38/75... -
Page 39: Ip Trunk Registration
The proxy server address can be set to an IP address or a domain name. When a domain name is used, it is required to activate DNS service and configure DNS server parameters on the page of configuring network parameters. Examples of complete and effective configuration: “201.30.170.38:5060”, “softswitch.com:5060”. Shanghai New Rock Technologies Inc. Page39/75... -
Page 40: System
Set the voice volume gain towarding IP side, the default is 0. Taking decibel as the unit, setting range is -3 ~ +9 decibels. -3 means declining of 3 decibels; +3 denotes the amplification of 3 decibels. Shanghai New Rock Technologies Inc. Page40/75... -
Page 41: Characteristics Of Line
Set the voice volume gain towarding IP side, the default is 0. Taking decibel as the unit, setting range is -3 ~ +3 decibels. -3 means declining of 3 decibels; +3 denotes the amplification of 3 decibels. Shanghai New Rock Technologies Inc. Page41/75... - Page 42 OMs will consider that the user has ended dial-up and call out the dialed number. The default value is 12 seconds, unit: second. Shanghai New Rock Technologies Inc. Page42/75...
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Page 43: Greeting
Sorry, the call can not be answered at this time, please dial other numbers busy Busy line Sorry, the line is busy at this time, please dial other numbers, or dial 0 for an operator Shanghai New Rock Technologies Inc. Page43/75... -
Page 44: Recording
Password Set the ftp password for logging on to the recording server. It is used for the assistant to download call record and voice mail, etc. Shanghai New Rock Technologies Inc. Page44/75... -
Page 45: Call Record
The recording can be played back with any MP3 player, such as Windows Media Player. For more details about recording, see Appendix 3.2. 2.6.5 Call Record After login, click “System > Call Record” tab to open the configuration interface. Figure 2-20 Configuration interface of call record Shanghai New Rock Technologies Inc. Page45/75... -
Page 46: Functional Keys
Pick up the phone of the extension + #00 Making Recording of Voice files Start recording Pick up the phone of any extension + *81 + hang up after recording Replay Pick up the phone + *82 Shanghai New Rock Technologies Inc. Page46/75... - Page 47 Pick up the phone+ *74 + MM + the original number list Note: MM is in the range of 20~49 Listen to the SD list Pick up the phone + *74 + MM + * Shanghai New Rock Technologies Inc. Page47/75...
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Page 48: Tones
+ hang up Attended call transfer D During conversation with the first party, hook-flash + the extension number + hang up 2.6.7 Tones After login, click “System > Tones” tab to open the configuration interface. Shanghai New Rock Technologies Inc. Page48/75... -
Page 49: Advanced Configuration
Call waiting Used for notification in call waiting Confirmation Used for confirming function keys being entered. Advanced Configuration 2.7.1 System After login, click the label of “Advanced > System” to open this interface. Shanghai New Rock Technologies Inc. Page49/75... -
Page 50: Figure 2-23 Inferface Of System Advanced Configuraiton
This parameter sets the on time (in ms) of DTMF signal sent from FXO on-time port. The default value is 100 ms. Generally, the duration time should be set in the range of 80 ~ 150 ms. Shanghai New Rock Technologies Inc. Page50/75... -
Page 51: Media
The default value is null but can be set to codes of some countries, indicating numbers in these countries are prohibited to call. 2.7.2 Media After login, click the label of “Advanced >Media” to open this interface. Shanghai New Rock Technologies Inc. Page51/75... -
Page 52: Figure 2-24 Configuration Interface Of Media
This default value is 3. Higher value of this parameter could result in longer delay; therefore, it should be set with caution. Max. Jitter buffer RTP Jitter Buffer helps to reduce the influence brought by network jitter. The default value is 50. Shanghai New Rock Technologies Inc. Page52/75... -
Page 53: Table 2-23 Codec Methods Supported By Om
Level TOS Value (High Delay TOS Value (Low Delay TOS Value (Low Delay and High Throughput) and Low Throughput) and High Throughput) 0x08 0x10 0x18 0x28 0x30 0x38 0x48 0x50 0x58 0x68 0x70 0x78 Shanghai New Rock Technologies Inc. Page53/75... -
Page 54: Sip Related Configuration
Session interval Set the session refresh interval. The value of Session-Expires is enclosed into INVITE or UPDATE messages. Default value is 1800 in second. Minimum timer Set the minimum value of session refresh interval. Shanghai New Rock Technologies Inc. Page54/75... -
Page 55: Routing Table
INVITE message. 2.7.4 Routing Table After login, click “Advanced > Routing Table” tab to open the configuration interface. Figure 2-26 Configuration Interface for Routing Table Click “Help” to open the illustrative interface for routing configuration. Shanghai New Rock Technologies Inc. Page55/75... -
Page 56: Figure 2-27 Illustrative Interface For Routing Configuration
For example: “FXS 021 REMOVE 3” means removing the prefix 021 of the called number for calls from FXS port, where “FXS” is source, “021” is number, and “REMOVE 3” indicates the method of number transformation. The format of routing rules is Source Number ROUTE Routing Destination Shanghai New Rock Technologies Inc. Page56/75... -
Page 57: Table 2-26 Routing Table Format
For example: FXS REMOVE Remove 021 of the called number beginning with 021 for calls from FXS. Shanghai New Rock Technologies Inc. Page57/75... - Page 58 16 milliseconds window. PCMU/20/0 should be used if echo cancellation is not required to activate. Example: 6120 CODEC PCMU/20/16 PCMU/20/16 codec will be applied to calls from IP with called party number starting with 6120. Shanghai New Rock Technologies Inc. Page58/75...
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Page 59: Application Examples Of Routing Table
Insert extra digits at the beginning of digit stream FXS CPNX ADD 021 Note: Adding prefix 021 to the calling party number. Insert extra digits at the end of digit stream FXS CPN6120 ADD -8888 Shanghai New Rock Technologies Inc. Page59/75... -
Page 60: Digit Map
Digit map is used to effectively judge if the received number sequence is completed, for the purpose of ending up receiving numbers and sending out the received numbers. The proper use of digit map can help to reduce the connection time of telephone calls. Shanghai New Rock Technologies Inc. Page60/75... -
Page 61: Tie Trunk
2) system expansion. A specific example is used to explain the application of tie trunk following the introduction of parameter configuration of tie trunk below. After login, click “Advanced > Tie trunk” tab to open the configuration interface. Shanghai New Rock Technologies Inc. Page61/75... -
Page 62: Figure 2-29 Configuration Interface Of Tie Trunk
Dial “323” directly if the extension 201 in Shanghai is used to dial the extension 323 in Shenzhen. Dial “010-52452345”directly if the extension 201 in Shanghai is used to dial the urban phone number 010-52452345 in Beijing. Shanghai New Rock Technologies Inc. Page62/75... -
Page 63: Table 2-31 Intelligent Routing Table
“9” should always be dialed for mobile phone, or it will be treated as extension if ‘9” is not dialed. Table 2-32 Trunk Routing Table of OM Reference Configuration Prefix Area Code IP Address Pilot Number 221.166.244.50 61202700 221.132.199.50 54025012 0755 221.133.235.50 78404122 Shanghai New Rock Technologies Inc. Page63/75... -
Page 64: Encrypt
After login, click the label of “Advanced > Encrypt” to open this interface. Figure 2-32 Encrypt configuration interface Table 2-33 Encrypt configuration parameters Name Description Signaling encryption Choose whether to encrypt signaling. By default, this is not selected. Shanghai New Rock Technologies Inc. Page64/75... -
Page 65: Log Management
The information about login of interface (including IP address and jurisdiction of the user); SIP registration status; Call related signaling and media (RTP) information; After login, click the label of “Logs > System Status” to open this interface. Shanghai New Rock Technologies Inc. Page65/75... -
Page 66: Figure 2-33 System Status Interface
For example: SIP Registration Info >>>>> ---- Not enabled ---- SIP Registration Info >>>>> Contact: <sip:2681403@220.248.27.70:1003；user=phone> latest response: 200 （timeout-555） Contact: <sip:2681402@220.248.27.70:1003；user=phone> latest response: 200 （timeout-555） Call Context Info Show the call status. Shanghai New Rock Technologies Inc. Page66/75... -
Page 67: Call Message
Figure 2-35 Interface of system startup 2.8.4 Configure log After login, click the label of “Logs > Configure” to open this interface. Log files can be downloaded through this interface. Shanghai New Rock Technologies Inc. Page67/75... -
Page 68: System Tool
The password being used by operator will be displayed as hidden codes, which could be changed by administrator at any time. The administrator is allowed to change the operator’s password by entering new password into “Operator password>password”. Shanghai New Rock Technologies Inc. Page68/75... -
Page 69: Software Upgrade
Click “Next” when the following interface appears, and start uploading the upgrade files to the OM. Figure 2-39 Interface of file upload Step 5 Uploading will be completed in about 30 seconds, and click “Upgrade” on following dialog. Shanghai New Rock Technologies Inc. Page69/75... -
Page 70: Configuration Import
ForOM100 and OM200, the software upgrade operation must be conducted on an 100M Ethernet port. 2.9.3 Configuration import After login, click “Tools>Import data” to open this interface. Operating procedure is the same as that of “software upgrade”. Shanghai New Rock Technologies Inc. Page70/75... -
Page 71: Configuration Export
After login, click “Tools >Reboot” to restart the OM. As this is a system wide reset, it takes longer time. Generally, it’s sufficient to restart software when the OM confirms to reset; the system reboot will be required only when network settings of the OM are changed. Shanghai New Rock Technologies Inc. Page71/75... -
Page 72: Restore Factory Settings
Click “Stop” to end the capture process. You will be notified for download. Download the file to the designated PC. 2.10 Product information After login, click “Info” to view the OM hardware and software version information. Figure 2-45 Configuration interface of product information Shanghai New Rock Technologies Inc. Page72/75... -
Page 73: Logout
2.11 Logout After login, click the “Logout” at top right to exit the management system and return to the login interface. Shanghai New Rock Technologies Inc. Page73/75... -
Page 74: Appendix
Recording can operate normally when the OM selects G.711 or G.729A/B. Recorded file format Player Users can play the calling and called voices through L&R sound channels Performance A maximum of 24-way recording can be done at one time. Voice Monitoring Not support Shanghai New Rock Technologies Inc. Page74/75... - Page 75 Ensure that port 1311 on the storage server running OMRecord.exe has not been screened by the firewall. Notes: Recorded files (MP3 in format) are stored under the directory of omrecord.exe; Naming format recorded files: calling number_called number_day/month/ year/-hour/minute/second.mp3. Shanghai New Rock Technologies Inc. Page75/75...
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