New Rock Technologies OM20 User Manual
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- User manual (75 pages) ,
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- Installation and configuration manual (69 pages)
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Summary of Contents for New Rock Technologies OM20
- Page 1 New Rock Technologies, Inc. OM Series User Manual OM20 OM50 OM80 OM200 OM200G OM80E http://www.newrocktech.com...
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Page 2: Amendment Records
Document Rev.02 (2011-11) Document Rev.01 (2011-8) Copyright © 2017 New Rock Technologies, Inc. All Rights Reserved. All or part of this document may not be excerpted, reproduced and transmitted in any form or by any means without prior written permission from the company. -
Page 3: Manual Description
Manual Description This manual shows how to use OM’s features step by step. Some features need to be preset by administrator before you can use. Please refer to Administrator Manual for presetting the features by using Web utility. -
Page 4: Table Of Contents
Contents Amendment Records ..............................2 Manual Description ............................... 3 Contents ................................... 4 Contents of Figure ................................. 5 Contents of Table................................7 1 Basic Operation ................................. 1-1 1.1 Determining Your Extension Number ..........................1-1 1.2 Making Calls ..................................1-1 1.2.1 Calling another Extension ............................1-1 1.2.2 Calling the Operator .............................. -
Page 5: Contents Of Figure
Contents of Figure Figure 1-1 Determining extension number ..........................1-1 Figure 1-2 Direct dialing ................................1-1 Figure 1-3 Dialing with a prefix ..............................1-2 Figure 1-4 Direct dialing ................................1-2 Figure 1-5 Dialing with a prefix ..............................1-2 Figure 1-6 Dialing with a prefix ..............................1-3 Figure 1-7 Direct dialing ................................ - Page 6 Figure 3-1 Managing the features with *99 voice menu ......................3-2 Figure 3-2 Menu for a trunk incoming call (with the account code verified for identification) ..........3-3 Figure 3-3 Menu for a trunk incoming call (with the handset's phone number verified for identification) ........ 3-4...
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Page 7: Contents Of Table
Contents of Table Table 4-1 Feature codes ................................4-1... -
Page 9: Basic Operation
There are two ways to call another extension depending on the dialing scheme of the system set by your administrator. Direct dialing: dial extension number. Figure 1-2 Direct dialing Extension number Off-hook Hear dial tone Dial extension number Hear ring back tone Dialing with a prefix: press * and dial extension number. New Rock Technologies, Inc. -
Page 10: Calling The Operator
Figure 1-5 Dialing with a prefix 0 or operator’s extension number Press *0 or *operator’s extension number Hear ring back tone Off-hook 0 is the default prefix for dialing operator, and it can be changed by your administrator. New Rock Technologies, Inc. -
Page 11: Calling An Outside Party
Figure 1-7 Direct dialing Outbound numbers Off-hook Dial outbound numbers Hear ring back tone Your extension must have the privilege to call the outside party. Ask your administrator to find out the privilege of your extension. New Rock Technologies, Inc. -
Page 13: Extension Features
Dial “pin number +#” Hear confirmation tone On-hook Off-hook Press *770 The pin number is assigned by your administrator. If you forget your pin number or you want to change the pin number, please contact the administrator. New Rock Technologies, Inc. -
Page 14: Speed Dialing
Hear confirmation tone On-hook Press # to delete Figure 2-5 Dial speed dial code Speed dial code Off-hook Press ** Dial speed dial code Hear ring back tone Speed dial code is limited to two-digit from 20 to 49. New Rock Technologies, Inc. -
Page 15: Hotline
5 seconds, a call to the preset destination will be made automatically. Figure 2-7 Hotline with delay 5 seconds’ delay 5 seconds’ delay Hear ring back tone Talk Off-hook The phone number for the destination is set through Web GUI by your administrator. New Rock Technologies, Inc. -
Page 16: Call Pickup And Call Pickup Blocking
Figure 2-9 Pick up operator’s call Off-hook Press *50 Talk Call Pickup: answer a call without specifying extension number, and the system will connect you to one of the ringing calls. Figure 2-10 Call pickup Off-hook Press *51 Talk New Rock Technologies, Inc. -
Page 17: Call Waiting
When there is a waiting party, you can choose: Continue the current conversation. Figure 2-13 Continue the current conversation Talk Hear a dial tone but continue the current conversation New Rock Technologies, Inc. -
Page 18: Call Hold
Figure 2-16 Place the current call on hold and make a new call Extension/outbound number Hook-flash during the call Dial extension/outbound number You can talk to two parties alternately. New Rock Technologies, Inc. -
Page 19: Call Transfer
Dial extension number Consult the third party On-hook Blind Call Transfer: you transfer the call to the third party directly without consultation. Figure 2-19 Blind call transfer Extension number Hook-flash Press *38 Dial extension number On-hook New Rock Technologies, Inc. -
Page 20: Call Parking
Inviting the third party during a two-way conversation: press ** and followed by the third party number. Note: you may need to dial outbound prefix if the third party is outside. Forming a 3-way calling: press ##. Breaking 3-way into call hold: press ##. New Rock Technologies, Inc. -
Page 21: On-The-Fly Recording
Figure 2-22 On the fly recording Talk Press *# On-the-fly recording takes effect only on the current conversation. If you need to record every call automatically, your administrator can help to set it up on the system. New Rock Technologies, Inc. -
Page 22: Call Forking
Outbound transfer allows you to transfer a call to an outside party. Figure 2-25 Outbound transfer Outbound number Hook-flash Dial outbound number On-hook When making outbound transfer, two CO lines will be occupied. This feature needs pre-assigned by administrator. 2-10 New Rock Technologies, Inc. -
Page 23: Secretary Assistance
Press *350 Hear confirmation tone On-hook Figure 2-28 Check status of secretary assistance *35* Off-hook Press *35* Hear confirmation tone On-hook To enable this feature, your administrator should preset the secretary assistance number through Web utility. New Rock Technologies, Inc. 2-11... -
Page 24: Direct Inward System Access (Disa)
If the system fails to verify your cellphone number or the extension number followed by PIN you entered, you will hear a prompt of failure. 2.15 Call Monitoring This feature allows you to listen to a call conversation of another extension. 2-12 New Rock Technologies, Inc. -
Page 25: Barge-In
If the other party's extension is busy, you can enable the Callback on Busy function on your extension after your extension is on-hook. The other party's extension then calls back your extension when it is idle. The system will automatically alert your extension and the other party's extension at the same time. New Rock Technologies, Inc. 2-13... -
Page 26: Do Not Disturb
"The subscriber you are calling enables Do Not Disturb feature, please hang up." Calls can still be made normally on your extension set. The system will give off a short tick as the dial tone to alert you every time when you pick up your extension. 2-14 New Rock Technologies, Inc. -
Page 27: Incoming Call Number Binding
You can pick up the extension and dial *66 to bind the call number that you just hung up on (dial *67 to unbind the call number if required). Figure 2-36 Incoming Call Number Binding Direct incoming call to On-hook bound extension Off-hook Input *66 On-hook Direct incoming call after a call ended to bound extension New Rock Technologies, Inc. -
Page 28: 99 Voice Menu
Press 3 for do not disturb. Press 4 for call forking. Press 5 for call waiting. Press 6 for for color ring back tone. Press 7 for other settings. Press 9 for listening again Off-hook Press *99 Select the menu New Rock Technologies, Inc. - Page 29 Press 3 for do not disturb. Press 4 for call forking. Press 5 for call waiting. Press 6 for color ring back tone. Press 7 for other settings. Press 9 for listening again. Select the menu New Rock Technologies, Inc.
- Page 30 Press 4 for call forking. Press 5 for call waiting. Press 6 for color ring back tone. Press 7 for other settings. Press 9 for listening again. Off-hook Dial pilot number Press *99 Select the menu New Rock Technologies, Inc.
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Page 31: Appendix: Feature Codes
Or, press ** followed by the outbound prefix and the phone number. Three-way calling and call hold to three-way calling: press ##. Three-way calling to three-way calling and call hold: press ##. On-the-fly Press *#. recording New Rock Technologies, Inc. - Page 32 Query: press *72, send key and *. *99 Voice Menu From extension: press *99. Intercom: press *99 and send key. From outside: dial outbound number and press *99 followed by the password. New Rock Technologies, Inc.
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