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New Rock Technologies OM20G Basic Training Manual

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OM IP-PBX
Basic Training

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Summary of Contents for New Rock Technologies OM20G

  • Page 1 www.newrocktech.com OM IP-PBX Basic Training...
  • Page 2 Contents Equipment Overview Installation Environment Basic Configurations Registering IP Phones / Analog gateways Logs and Packet Capture...
  • Page 3 OM IP-PBX Advantages: ✓ Support access to operator telephone network via analog trunk, digital trunk (OM1000-TE) and SIP trunk (including IMS) ✓ Flexible configurations of FXS/FXO ports ✓ Gigabit Ethernet ports ✓ Auto Attendant with Multi-Level IVR ✓ Multi-site application via IP tie trunks ✓...
  • Page 4 OM IP-PBX series Model OM20G OM50G OM80E OM200G-A OM200G OM1000-UC OM8000 OM1000-A-UC 2000 1000 10000 IP extension concurrent calls 24 Max number 2000 1000 10000 of users FXS/FXO Ports 16/32/48 24/48/72/96 24/48/72/96 AC/DC Power Support Support Support Support Support Support...
  • Page 5 OM20G...
  • Page 6 OM50G...
  • Page 7 OM80E...
  • Page 8 OM200G...
  • Page 9 OM1000-UC...
  • Page 10 OM8000...
  • Page 11 Contents Equipment Overview Installation Environment Basic Configurations Registering IP Phones / Analog gateways Logs and Packet Capture...

  • Page 12: Equipment Room

    Equipment Room ✓ The installation environment plays a crucial role in the normal use of the equipment. Similar to other communication devices, a typical, clean space is necessary.
  • Page 13 Equipment Room Precautions: ✓ The room should have adequate ventilation and dryness. It should not be placed in an area that is direct to sunlight, too hot, cold, or humid (operating temperature: 0°C to 40°C and humidity : 0% to 90% ) ✓...

  • Page 14: Power Supply

    Power Supply The equipment operates at an AC voltage of 100V to 240V, 50/60Hz. ✓ ✓ The power supply of the equipment should be installed independently of the power supply of any other equipment in order to prevent unneeded power interruptions and guarantee the dependability and stability of communication.
  • Page 15 Wiring ✓ The quality of the call is directly impacted by the cabling used in the system, which is highly significant.
  • Page 16 Wiring Before wiring, place the device in a standard cabinet with a minimum installation distance of 1U from other equipment allow for heat dissipation. 1. When wiring, switch off the system power first, then turn it back on; wiring errors may cause the system to malfunction. 2.
  • Page 17 Wiring Check all the lines, including the external and extension lines, and have a basic understanding of the line conditions before making any adjustments to the line or switching to the equipment. ➢ Access to analog external lines ❖ PSTN direct line, through other terminals, or with a dialer on the front end of the device ❖...
  • Page 18 Install PT2400/PT4800 Distribution Panel Connect the RJ45 ports on front of OM to RJ45 ports on the left of PT2400 or PT4800 by Straight-through Cat-5 cable and output through RJ11 ports on the right side of PT2400 or PT4800.
  • Page 19 Grounding ✓ The telephone exchange must be reliably and consistently grounded. ✓ The quality of calls is greatly impacted by proper grounding ✓ To protect the safety of staff.
  • Page 20 Grounding Rules 1. The grounding requirements are the same as those of other communication equipment, which are relatively strict. The ground resistance must not be greater than 3 ohms. 2. If the installation environment does not have grounding conditions, you can consider choosing a suitable location in the room, such as nailing steel nails on the solid wall or ground as a temporary grounding source.
  • Page 21 Pin Specs for OM80E/OM200G RJ45 Socket RJ45 Pin # Analog line pair Pair Pair Pair Pair Pair TIP1 RING1 TIP2 TIP3 RING3 RING2 TIP4 RING4 Reference color White Orange White Blue White Green White Brown Orange Green Blue Brown...

  • Page 22: Installation

    Installation...

  • Page 23: Checking Status

    Checking Status Steady Green Steady Yellow Running normally & Analog trunk is in use obtaining an IP address Steady Green Steady Green Link is up Analog ext. is in use...
  • Page 24 Connecting the Administration Computer • Set the IP address of user's computer to be identical with the same network segment of the device. For example, if the OM IP address is 192.168.2.218, set the computer’s IP address to any address at the network segment of 192.168.2.XXX...
  • Page 25 Playing with Analog Extensions Find out ext. number Voice prompt “xxx, port y” Off-hook Press #00 Listen to the ext. number xxx On-hook Intercom Ext. Number Off-hook Hear dial tone Dial the ext. number Hear ring back tone...
  • Page 26 Finding the IP address of the OM IP PBX Method 1: If OM IP PBX has FXS port: dial “##” to obtain device IP address by an analog telephone connected to the FXS port after the equipment is powered on Method 2: Obtain device IP address via New Rock’s Finder software as follows: •...
  • Page 27 Log in to the Web GUI Open Web browser and enter device default IP address: OM20G/50G = 192.168.2.218 OM80E/120G = 192.168.2.240 OM1000UC/8000 = 10.20.2.240 Support Microsoft Edge, Google Chrome, Firefox Select User as Admin Enter the default password Input the CAPTCHA...

  • Page 28: Web Gui Overview

    Web GUI Overview System button area Menu Bar Configuration Area...
  • Page 29 Contents Equipment Overview Installation Environment Basic Configurations Registering IP Phones / Analog gateways Logs and Packet Capture...
  • Page 30 Configuring the General Settings on the OM IP PBX Setting the System Time Selecting the Caller ID Detection Mode to PSTN...
  • Page 31 Configuring the General Settings on the OM IP PBX Making Changes to the Digit Map...
  • Page 32 Configuring the General Settings on the OM IP PBX Selecting the impedance of FXO ports Selecting the Call progress tone plan...
  • Page 33 Configuring the OM IP PBX for ITSP Connectivity Fill in the account information for your ITSP account Verify the registration status...
  • Page 34 Configuring the OM IP PBX for PSTN Connectivity Connect a standard analog telephone lines on FXO port and verify if the line connection line status is connected and configure the actual trunk number.
  • Page 35 Configuring the Inbound Handling – Auto Attendant Select the Inbound route to Attendant and set the greeting for the trunk. Assign time schedule. The default is business hours all...
  • Page 36 Configuring the Inbound Handling – DID Select DID in the Inbound route field and fill in the extension number in the DID number field for directing incoming call to the bound extension...
  • Page 37 Configuring the Inbound Handling – Key System Set the extension number to the hunt group, then set the hunting group method into Simultaneous to terminate incoming calls to all available extensions, and fill in the extension numbers included in a hunting group.
  • Page 38 Configuring the Inbound Handling – Key System Select DID in the Inbound route field and fill in the hunt group number in the DID number field for directing incoming call to the bound hunt group number. configure the function keys on IP phone...
  • Page 39 Configuring Multilevel IVR Generate and upload IVR audio files...
  • Page 40 Configuring Multilevel IVR Add and modify IVR settings...
  • Page 41 Configuring Multilevel IVR Edit IVR template...
  • Page 42 Configuring Multilevel IVR Set inbound route on Trunk...
  • Page 43 Configuring Multilingual IVR Import and set voice prompt packages Modify IVR language settings...
  • Page 44 Configuring Auto Attendant Work Schedule Create the Work schedule:...
  • Page 45 Configuring Auto Attendant Work Schedule You can create the Duty schedule upto 30 plans...
  • Page 46 Configuring Outbound Dialing Rule and Hunting Group...
  • Page 47 Configuring the Outbound Handling Select Outbound call characteristic for the trunk...
  • Page 48 Contents Equipment Overview Installation Environment Basic Configurations Registering IP Phones / Analog gateways Logs and Packet Capture...
  • Page 49 Connecting IP Phones...
  • Page 50 Configuring IP Extensions...
  • Page 51 Configuring IP Extensions in Batch Mode IP authentication can be used to connect extensions designated to support gateway products in the OM series, making configuration easier (it is advised to install them in batches).
  • Page 52 Configuring IP Extensions in Quick Addition mode Step 1: Fill in the extension information according to the Excel template Step 2: To import it, copy and paste the table's valid content onto the page.
  • Page 53 Registering a New Rock NRP series IP Phone Ext. 447669 824005 Connecting Cat-5 cable and Input PIN and click OK 116008 turning on power Click OK to reboot The ext. number displays at upper left corner...
  • Page 54 Registering an IP Phone Open the Web GUI of the IP phone, click VOIP > SIP, select the desired SIP line, and then enter the registration information in Basic setting.
  • Page 55 Playing with IP Extensions Ext. Number SEND Off-hook Hear dial tone Dial the ext. number and send key Hear ring back tone...
  • Page 56 Call Pickup Any Call Pickup Analog Phone IP Phone Press *51 Off-hook Talk SEND Press send key Directed Call Pickup Analog Phone Ext. Number IP Phone Press *55 Talk Off-hook SEND Press send key Dial the ringing ext. number...
  • Page 57 Recording a greeting file by Phone Recording a greeting file Voice prompt “ Please record Analog Phone your message after the tone IP Phone and hang up Press *81 Off-hook Recording when done.” SEND Press send key Listen to the voice recording Analog Phone IP Phone Press *82...
  • Page 58 Replacing a greeting file by Phone Save and replace the welcome greeting file Analog Phone Voice prompt “the feature is now activated ” IP Phone Off-hook Press *83 Press 01 On-hook SEND Press send key Save and replace the off-hours greeting file Analog Phone Voice prompt “the feature is...
  • Page 59 Configuring MX gateway FXS port register to OM Choose Registrar mode to Per line and fill in both Registrar and Proxy server fields using OM IP address...
  • Page 60 Configuring MX gateway FXS port register to OM Fill in the SIP Account Name, Call ID text, Auth User Name and Registrar password fields using the OM’s IP extension and password. Enable the Registration button. verify if registration status is successful...
  • Page 61 Configuring MX gateway FXO port binding to OM Choose Inbound handle to Binding and set the binding number...
  • Page 62 Configuring MX gateway FXO port binding to OM Set up the Routing rules for directing call from FXS to IP side...
  • Page 63 Configuring MX gateway FXO port binding to OM On OM, create the Virtual IP trunk by enabling Peer trunk. Fill in SIP server using MX ‘s IP and Number with the binding inbound number.
  • Page 64 Configuring MX gateway FXO port binding to OM On OM, select Outbound dialing with prefix as your dialing method for outbound calls. Assign Prefix 9/7 for all outgoing to PSTN line/IP trunk and choose the Analog trunk / IP trunk number...
  • Page 65 Configuring Multi-sites deployment Method 1: Remote Access with P2P communication across NAT...
  • Page 66 Configuring Multi-sites deployment Method 2: Remote Access with NAT Traversal using DDNS or External IP address Configure port mapping on the Internet ingress router. (config. on the ingress router WROC3000)
  • Page 67 Configuring Multi-sites deployment Set multi-site numbering scheme on both sites Ext #s on Site A Add the device addresses and Ext numbers on both sites Ext #s on Site B...
  • Page 68 Registering the Remote IP Phones to the OM On web GUI of IP Phone, select the desired SIP line and fill in the registration information in Basic setting.
  • Page 69 Registering the Remote MX gateway FXS to the OM Choose Registrar mode to Per line and fill in both Registrar and Proxy server fields using OM’s Register for external terminal or domain name...
  • Page 70 Registering the Remote MX gateway FXS to the OM Fill in the SIP Account Name, Call ID text, Auth User Name and Registrar password fields using the OM’s IP extension and password. Enable the Registration button. verify if registration status is successful...
  • Page 71 Contents Equipment Overview Installation Environment Basic Configurations Registering IP Phones / Analog gateways Logs and Packet Capture...
  • Page 72 Provide logs when the fault occurs (If the fault can be reproduced, logs with the level of 4 need to be captured. Follow the steps for downloading the log: 1.Go to Log > Log download 2.Select log level 4 3.Click Save 4.Click Clear in Log >...
  • Page 73 Ethereal Capture Packets captured on the network when the fault occurs. Follow the steps to get the Ethereal Capture on REX IP-PBX : 1.Go to System Tool > Ethereal Capture 2.Click Start to initiate the capture procedure. 3.Make the test call. 4.Click Stop to terminate the capture procedure.
  • Page 74 Capture packets through a switch For some occasional problems, you need to utilize a computer and a mirror port switch to capture packets for a lengthy time to determine the cause. Connect to the switch Connect to the device Connect to the computer...
  • Page 75 Packet Capture Software How to packet capture with Wireshark: 1. Click the capture button 2. Select the network port (generally Ethernet) and start capturing packets 3. To stop capturing packets, select Stop capturing packets from the menu bar...
  • Page 76 Thank You! gs@newrocktech.com newrock.gs www.newrocktech.com...

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