Related Manuals for New Rock Technologies OM4
Summary of Contents for New Rock Technologies OM4
- Page 1 New Rock Technologies, Inc. OM Series IP Telephony System Administrator Manual OM12 OM80 OM200 http://www.newrocktech.com Tel: +86 21-61202700 Fax: +86 21-61202704 Document Version: AA0-E001-N...
- Page 2 Manual Description This manual is applicable to New Rock’s OM series office IP telephony system (referred to as the “device”) with firmware release version 74. It describes how to use Web utility to manage the device, including parameter configuration and maintenance operation such as firmware upgrade, capturing log files and etc.
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Page 3: Table Of Contents
Contents 1 Start ................................1-1 1.1 Logon to the Device ............................1-1 1.2 Directory of Web Pages ............................. 1-2 1.3 Network Settings ..............................1-2 1.4 Port Forwarding ..............................1-3 2 Auto Attendant ............................2-1 2.1 Operators/Receptionists ............................ 2-1 2.2 Greetings ................................2-2 2.2.1 Factory Default Greetings ........................ - Page 4 6.2 Changing the Administrator Password ....................... 6-1 6.3 SIP Client Account ............................. 6-2 6.4 Call Recording and Voicemail ..........................6-3 6.5 Analog Trunk Port Settings ..........................6-4 6.6 Analog Phone Port Settings ..........................6-5 6.7 DTMF ................................. 6-5 6.8 Voice Media Settings ............................6-6 6.9 SIP Related Advanced Settings .........................
- Page 5 Contents of Figure Figure 1-1 Login interface ............................1-1 Figure 1-2 Directory interface ..........................1-2 Figure 1-3 Network setting interface ........................1-3 Figure 1-4 Port forwarding interface of router ......................1-3 Figure 1-5 Domain name setting interface ....................... 1-4 Figure 1-6 Network setting interface ........................1-4 Figure 2-1 Auto-Attendant setting interface ......................
- Page 6 Figure 5-11 Interface of multi-site scenarios ......................5-7 Figure 5-12 Interface of site role ..........................5-7 Figure 5-13 Managing site address interface ......................5-7 Figure 5-14 Multi-site networking status interface ....................5-8 Figure 6-1 System time interface ..........................6-1 Figure 6-2 Interface of changing password ......................6-2 Figure 6-3 IP extension interface ..........................
- Page 7 Contents of Table Table 2-3 Recording the greeting file on a phone ....................2-4 Table 3-1 Dial scheme parameters .......................... 3-1 Table 3-2 Hunt group parameters ..........................3-2 Table 3-3 Extension feature related parameters ...................... 3-6 Table 5-1 Multi-site network parameters ........................5-2 Table 6-1 Description of media parameters ......................
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Page 8: Start
OM Series IP Telephony System Administrator Manual Start 1.1 Logon to the Device Step1 Connect your PC to the device Using a CAT5 cable to connect the device to the local network where the PC is connected, or connect the device directly to the PC. Step2 Obtain the IP address Plug an analog phone to one of the Phone ports on the device;... -
Page 9: Directory Of Web
Administrator Manual OM Series IP Telephony System Item Description The Web utility provides two authority levels, administrator and operator. An administrator is allowed to make changes to any configuration and login passwords. An operator is allowed to navigate configuration pages and make limited changes to ... -
Page 10: Port Forwarding
Figure 1-4 Port forwarding interface of router The WAN port IP address of the router is static Go to the Basic > Domain name page and enter WAN port IP address of the router. See Fig. 1-5. New Rock Technologies, Inc. -
Page 11: Figure 1-5 Domain Name Setting Interface
Administrator Manual OM Series IP Telephony System Figure 1-5 Domain name setting interface The WAN port of the router does not have a fixed IP address Go to the Basic > Network page to enable STUN. Figure 1-6 Network setting interface Table 1-3 Network parameters Item Description... -
Page 12: Auto Attendant
This dial prefix is used to call an operator. The default prefix is 0. When an incoming call is not answered after the set ring times, the device provides Ring the phone busy tone to the caller. The default ring time is 5. New Rock Technologies, Inc. -
Page 13: Greetings
This is a simple way to customize the greetings in Chinese or English with high voice quality. The synthesizing service is provided by the speech synthesis engine publically accessible on the Internet, offered by New Rock Technologies, Inc., and to perform the synthesis the device is required to connect to the Internet. -
Page 14: Figure 2-3 Interface To Enter The Text Of Greeting
Figure 2-4 Interface to save the greeting files Save voice files. Play the voice file. Step4 Replacing the existing greeting file Go to the Basic > Auto-attendant page to select the greeting file. See Figure 2-5. New Rock Technologies, Inc. -
Page 15: Figure 2-5 Interface To Select Greeting Files
Administrator Manual OM Series IP Telephony System Figure 2-5 Interface to select greeting files Select a greeting file. Step5 Managing the greeting files Go to the Basic > Text to voice greeting page for file management. Figure 2-6 Interface to managing the greeting files Make changes to Play the greetings. -
Page 16: Figure 2-7 Greeting Setting Interface
G.711 or G.729. Restart the device after the uploading to take effect. Step2 Replacing the default file with the new one Go to the Basic > Auto-attendant page to select the greeting file. See Figure 2-5. New Rock Technologies, Inc. -
Page 17: Greeting Repeat
Administrator Manual OM Series IP Telephony System 2.3 Greeting Repeat The device plays a greeting to callers of incoming call and followed by a voice menu for callers to select the terminating party. While it waits for callers to enter the selection or enter an extension number it replays the greeting several times. -
Page 18: Assigning A Designated Greeting For A Trunk
When an incoming call arrives at the trunk, instead of the greeting of auto attendant the designated greeting is played to the caller. Go to the Trunk > Analog trunk page to select a greeting from the drop-down list. See Figure 2-10. Figure 2-10 Greeting setting interface New Rock Technologies, Inc. -
Page 19: Settings Of Extensions
OM Series IP Telephony System Administrator Manual Settings of Extensions 3.1 Making Outbound Calls The device provides two dialing schemes to meet users’ dial behavior： Making outbound call with prefix: when making an outbound call the user dials an extra digit to select ... -
Page 20: Hunt Group
Administrator Manual OM Series IP Telephony System When direct outward dialing is enabled, press * before dialing another extension number. 3.2 Hunt Group A hunt group is a set of extensions which are organized to process specific calls. When the dial prefix of the hunt group is dialed by the user the device terminates the call to an available extension in the hunt group. -
Page 21: Group Call Pick Up
OM Series IP Telephony System Administrator Manual restriction, the device rejects the call with a voice announcement. The definitions of restriction level are listed below. Go to the Extension > Analog ext. page to define extension’s restriction level. See Figure 3-3. Figure 3-3 Outbound call barring setting interface 3.4 Group Call Pick up The users are allowed to pick up a ringing phone of others in the same group by dialing *56. -
Page 22: Fax
Administrator Manual OM Series IP Telephony System 3.5 Fax If you have fax machines to connect to the device, please follow the steps below. Connecting a fax machine to the device The fax machine is connected to a Phone port on the device. Making a fax call Pick up the phone on the fax machine and enter the receiving party’s number or enter the prefix and followed by the receiving party’s number, according to the dial scheme. -
Page 23: Transferring An Incoming Call To An External Party
OM Series IP Telephony System Administrator Manual Figure 3-7 Soft attendant console setting interface The soft attendant console is a Windows-based software provided by New Rock. 3.7 Transferring an Incoming Call to an External Party An incoming call is allowed to be transferred to an external party. Go to the Extension >... -
Page 24: Secretary Assistant
Administrator Manual OM Series IP Telephony System Figure 3-9 Extension’s feature setting interface Enable features of each extension. Extension feature related parameters Table 3-3 Item Description PIN number Using *33 & *99 to allow users to access the device with an external phone. Calling with PIN Select it to enable the PIN on the extension. -
Page 25: Figure 3-10 Extesion Feature Interface
OM Series IP Telephony System Administrator Manual Step1 Input secretary’s extension number Enter into the manager’s extension feature page, and input secretary’s extension number. Figure 3-10 Extesion feature interface Enter the secretary’s extension to enable the feature. Step2 Select the mode of secretary assistant Go to the Basic >... -
Page 26: Trunk
OM Series IP Telephony System Administrator Manual Trunk 4.1 Direct Inward Dialing (DID) An extension can be bundled with a trunk line which is associated with a public phone number, and the device forwards the incoming call to the phone number to the corresponding extension. Go to the Trunk >... -
Page 27: Sip Trunk Registration To An Itsp
Administrator Manual OM Series IP Telephony System Figure 4-3 CID detect setting interface 2 The central office sends caller ID either before or after ringing. The caller ID detection should be configured accordingly. Note: when the device fails to detect the caller ID, different mode listed here should be tried out. -
Page 28: Figure 4-6 Registration Status Interface
OM Series IP Telephony System Administrator Manual Figure 4-6 Registration status interface Registration of IP trunk succeeds. www.newrocktech.com... -
Page 29: Multi-Site Telephony Network
OM Series IP Telephony System Administrator Manual Multi-site Telephony Network Devices installed in one or multiple sites can be interconnected for the following purposes: Expanding the capacity of the facility; Making direct and free inter-site calling and making outbound call to PSTN via trunks on other ... -
Page 30: Figure 5-2 Auto Discovery Of Devices
Administrator Manual OM Series IP Telephony System Figure 5-2 Auto discovery of devices Step3 Add the managing site to the device list Click Add to enter information of the managing site. Figure 5-3 Device list setting interface Click Add to input relevant information. -
Page 31: Multi-Site Network With Complex Dialing Scheme
OM Series IP Telephony System Administrator Manual Item Description Pilot number Enter the pilot number of this device. When the IP connection is disconnected, the inter-site calling will be routed via PSTN. Step4 Add other devices to the list Click Add to input information of other devices in the network. Step5 Broadcast the device list The managing site, which is on the top of the list, will send the latest device list to other devices in the network. -
Page 32: Figure 5-4 Domain Name Interface
Administrator Manual OM Series IP Telephony System Figure 5-4 Domain name interface Enter IP address/domain name of the device. A static IP address is required for managing site. Step2 Select multi-site form On Multi-site interface, select Complex for Multi-site scenarios, and click OK. See Figure 5-5. Figure 5-5 Multi-site scenarios setting interface Step3 Select the role of a managing site Select Managing as the role and click Submit. -
Page 33: Figure 5-7 Device List Setting Interface
OM Series IP Telephony System Administrator Manual Figure 5-7 Device list setting interface Input information of site identities relevant to domain name. Site ID must be unique. Step5 Create or update the dialing prefix Enter into the Change prefix of multi-site calling interface to create or change the dialing prefix. See Figure 5-8. -
Page 34: Regular Site
Administrator Manual OM Series IP Telephony System Figure 5-9 Trunk sharing interface Enter the area codes of the Add the devices which provide List the sites which are reachable destination of shared trunks to PSTN. allowed to use the trunk. the trunk. -
Page 35: Figure 5-11 Interface Of Multi-Site Scenarios
OM Series IP Telephony System Administrator Manual On Multi-site interface, select Complex and click OK. Figure 5-11 Interface of multi-site scenarios Step3 Select the role Select Regular as the role and submit. See Figure 5-12. Figure 5-12 Interface of site role Step4 Enter the IP address of managing site On the Managing site address interface, enter IP address of the managing site. -
Page 36: Figure 5-14 Multi-Site Networking Status Interface
Administrator Manual OM Series IP Telephony System Figure 5-14 Multi-site networking status interface www.newrocktech.com... -
Page 37: Device Settings
OM Series IP Telephony System Administrator Manual Device Settings 6.1 Time The device obtains its time from a time server in the network, and in case the time service is not available, the timer of the device can be set manually through the Web utility. Go to the Basic >... -
Page 38: Sip Client Account
Administrator Manual OM Series IP Telephony System Figure 6-2 Interface of changing password 6.3 SIP Client Account A SIP based voice terminal can be connected to the device, including softphone and SIP phone. After registering to the device, the SIP terminals can communicate to other terminals connected to the device, such as terminals on FXS ports, SIP phones, and remote terminals through analog trunks, tie trunks and SIP trunks. -
Page 39: Call Recording And Voicemail
OM Series IP Telephony System Administrator Manual Figure 6-4 Adding IP extension in bulk interface Click Batch add to fulfill relevant information. 6.4 Call Recording and Voicemail A file server is required in order to use call recording and voicemail functions. In addition, a mail server is required if the messages of the voicemail are forwarded to the receipts through email. -
Page 40: Analog Trunk Port Settings
Administrator Manual OM Series IP Telephony System Figure 6-6 Interface of extension features Select Permanent recording to make recording to every call. Select Recording on demand to allow the user to make recording during a call conversation by pressing *#. Step3 Fill in mail server address Go to the Extension >... -
Page 41: Analog Phone Port Settings
OM Series IP Telephony System Administrator Manual Figure 6-8 Trunk setting interface During the process of dialing out, DTMF out pulsing is started 600ms after hook-off. The shorter the delay, the higher probability missing digits on the CO side will be. 6.6 Analog Phone Port Settings The parameters are provided to have better interconnection with analog phones from different vendors. -
Page 42: Voice Media Settings
Administrator Manual OM Series IP Telephony System Figure 6-10 DTMF setting interface RFC2833, inband, and SIP INFO are supported for transmitting DTMF signals. When RFC2833 is chosen, the payload type should be configured, which is 101 by default. DTMF detection threshold/adjust are used for DTMF reception. -
Page 43: Sip Related Advanced Settings
OM Series IP Telephony System Administrator Manual Item Description Min. jitter buffer Used to reduce the impact of network jitter. Max. jitter buffer RTP drop SID If it is selected the received RTP SID voice packets will be discarded. By default, SID voice packets will not be dropped. -
Page 44: Feature Codes
Administrator Manual OM Series IP Telephony System Figure 6-13 Dialing interface Click the icon to display the Digit map interface. A digit map in the device is composed with up to sixty rules each with up to 32 digits, and the total length of a digit map is limited to 2280 digits. -
Page 45: Call Detailed Record
OM Series IP Telephony System Administrator Manual Figure 6-14 Feature codes interface Number conflicts must be avoided while making changes to feature codes. 6.12 Call Detailed Record The device is capable to output a detailed record for each call to an external storage server. The information of a detailed call record includes, among many, the calling party number, called party number, the starting and the ending timestamps of a call. -
Page 46: Selective Inbound Call Blocking
Administrator Manual OM Series IP Telephony System 6.13 Selective Inbound Call Blocking A black list of phone numbers can be set on the device to block un-wanted incoming calls. Go to the System > Incoming call blocking page seen in Figure 6-16. Figure 6-16 Incoming call blocking interface Up to thirty numbers can be listed. -
Page 47: Figure 6-17 Interface Of Call Screening
OM Series IP Telephony System Administrator Manual Figure 6-17 Interface of call screening Enter phone numbers separated by |. www.newrocktech.com 6-11... -
Page 48: Maintenance
OM Series IP Telephony System Administrator Manual Maintenance 7.1 Firmware Upgrading Step1 Select the Tools > Upgrade page, seen in Figure 7-1. Step2 Click Browse to select the upgrade package. Step3 Click Upload to upload the package to the system. Please contact the supplier to obtain the latest firmware release. -
Page 49: System Reboot
Administrator Manual OM Series IP Telephony System Figure 7-2 Interface of upgrade firmware Step5 When the prompt Upgrade is successful, the system will reboot is shown up, click OK to finish the process of upgrade. Figure 7-3 Firmware upgrading interface 7.2 System Reboot Step1 Go to the Tools >... -
Page 50: Export Configuration Files
OM Series IP Telephony System Administrator Manual Figure 7-4 System restarting interface 7.3 Export Configuration Files Step1 Go to the Tools > Export data page seen in Figure 7-5. Step2 Click Download to download and save files to the destination you select. Figure 7-5 Exporting configuration files interface By default, downloaded file will be named after t1.tar.gz, then t2.tar.gz and so on. -
Page 51: Import Configuration Files
Administrator Manual OM Series IP Telephony System 7.4 Import Configuration Files Step1 Go to the Tools > Import data page seen in Figure 7-6. Step2 Click Browse to select the packet, like t2.tar.gz. Step3 Click Upload to import data, referring 7.1 Firmware Upgrading. -
Page 52: Appendix：registering A Sip Terminal To Om
OM Series IP Telephony System Administrator Manual Appendix：Registering a SIP Terminal to OM 8.1 Softphone CounterPath’s SIP-based softphone X-Lite 3.0 is used to illustrate the configuration steps. Step1 Create an account for the softphone Go to the Extension > IP ext. page and enter the extension number and registration password. Figure 8-1 Account creating interface Step2 Logon to the Web configuration page of X-Lite Enter into the SIP configuration page. -
Page 53: Figure 8-2 X-Lite Login Interface
Administrator Manual OM Series IP Telephony System Figure 8-2 X-Lite login interface Step3 Input registration information of the softphone Click Account and fill out the fields shown in Fig.8-3. www.newrocktech.com... -
Page 54: Sip Phone
OM Series IP Telephony System Administrator Manual Figure 8-3 X-Lite registration interface Input the IP address of OM followed by default port number 5060. 8.2 SIP Phone Take a SIP phone from Escene Communication as an example to illustrate the setting steps. Step1 Assign extension number Go to the Extension >... -
Page 55: Figure 8-4 Sip Phone Configuration Interface
Administrator Manual OM Series IP Telephony System Figure 8-4 SIP phone configuration interface Enter IP extension number and password. Input IP address of OM followed by default port number 5060. While configuring IP extension, please enable G.729 codec and select the same DTMF ...
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