Related Manuals for New Rock Technologies OM50
Summary of Contents for New Rock Technologies OM50
- Page 1 New Rock Technologies, Inc. OM20/OM50 Installation and Configuration Guide http://www.newrocktech.com Document Version: 201708...
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Page 2: Amendment Records
Amendment Records Copyright © 2017 New Rock Technologies, Inc. All Rights Reserved. All or part of this document may not be excerpted, reproduced and transmitted in any form or by any means without prior written permission from the company. www.newrocktech.com... -
Page 3: Table Of Contents
This all-in-one guide intends to help the VAR, SI and Service Providers to correctly install and manage the New Rock OM20 and OM50 IP telephony systems. The manual guides administrators in setting OM parameters on Web interfaces. Some parameters can be set by using a telephone. - Page 4 3.1.1 Connecting the Computer to the LAN....................... 12 3.1.2 Download Finder software..........................12 3.2 Installing the OM20................................13 3.2.1 Connecting the OM20 to the LAN.......................13 3.2.2 Finding the IP address of the OM20......................13 3.2.3 Logon to the OM20............................14 3.2.4 Verifying the Firmware Version........................15 3.3 Installing the NRP IP Phones.............................
- Page 5 5 Configuring the Advance Features........................34 5.1 Customizing a Simple Auto Attendant..........................34 5.1.1 Customizing the Greeting..........................34 5.1.2 Assigning the Attendant Extensions......................37 5.2 Making an Auto Attendant with Multi-Level IVR.......................39 5.3 Making an Auto Attendant with Scheduled Routing Rules.....................40 5.4 Customizing the Music for Call Hold..........................41 5.5 Selecting a Preferred Audio Codec...........................
- Page 6 10.1.3 Resolving the Fault..............................63 10.2 Troubleshooting Cases..............................63 10.2.1 IP terminals and ATA are unable to register successfully with the OM20/50..........63 10.2.2 Incoming call on FXO gateway is always disconnected.................. 64 10.3 Frequently Ask Questions..............................65 10.4 Assistance in Fault Analysis............................. 69 www.newrocktech.com...
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Page 7: Installation And Configuration Process Overview
Installation and Configuration Process Overview This chapter provides an overview of the installation and configuration process. 1.1 Preparation In Chapter 3, “Preparation,” you will learn about the components and service requirements, codec and network bandwidth requirements, call capacity, and related topics, to ensure that the system is well planned to meet the needs of the customer. -
Page 8: Localizing The System
the Auto Attendant with Multilevel IVR, to activate voice mail and to route calls with hunt groups and shared line appearances. 1.5 Localizing the System For customers outside China, you need to localize the system. Chapter 7, “Localizing the System,” guides you through the steps. -
Page 9: Local Network Connectivity
Local Network Connectivity 2.1.2 The Local Area Network (LAN) is the communication platform used by the OM20/50 IP Telephony System for allowing communications among the telephone users and between the telephone users and the external VoIP and PSTN services. This LAN is composed of the data wiring (UTP cabling), networking equipment (switches and routers/access device) and the telecommunication (PSTN) lines. -
Page 10: Factors Which Will Effect Voice Quality
Factors which will effect voice quality 2.2.2 Quality and reliability were the two darkest spots on VoIP's reputation for the past years. Here are the main things that affect voice quality in VoIP and what can be done to maximize quality. Bandwidth Your Internet connection always tops the list of factors affecting voice quality in VoIP conversations. -
Page 11: Static Or Dynamic Ip Address For Devices
times, properly grounding the device, modifying some parameter values on device and changing the cables solves the problem completely. Location of your hardware Interference is another factor for voice quality during voice communication. Often, VoIP equipment interfere with each other thus producing noise and other problems. For example, if OM20/50 and ATA are too close to your broadband router or any appliances, you might experience voice quality problems. -
Page 12: Connecting The Components
Connecting the Components 3.1 Connecting the Administration Computer Connecting the Computer to the LAN 3.1.1 A user could fail to log in with the default IP address if the IP address of user’s computer and the default OM IP address are not at the same network segment. Set the IP address of user's computer to be identical with the same network segment of the device. -
Page 13: Installing The Om20
3.2 Installing the OM20 Connecting the OM20 to the LAN 3.2.1 Step 1 Connect the WAN port of the OM20 to the LAN switch. Step 2 Connect the FXO port of the OM20 to the telephone line provided by a telecom operator or an extension line from another PBX. -
Page 14: Logon To The Om20
Logon to the OM20 3.2.3 Step 1 Make sure that the PC and the device are on the same network segment. Step 2 Enter the device IP address in the browser address bar (e.g. 192.168.2.218). The Web GUI can be accessed using browsers such as Internet Explorer 8 to 11, Firefox, and Google Chrome. -
Page 15: Verifying The Firmware Version
Item Description pages that cannot be browsed include: Advanced > Security, System tool > Change password, System tool > Software upgrade, System tool > Import data, System tool > Export data. Verifying the Firmware Version 3.2.4 Step 1 Click Info and you can view the software version of OM20 3.3 Installing the NRP IP Phones Note: ：... -
Page 16: Activating The Phones Using Pin
Step 1 Connect the WAN port of the IP Phone to the LAN switch. Step 2 Connect the PC port of the IP Phone to a PC if there is one. Step 3 Connect the PWR port of the IP Phone to the power adapter supplied with the IP phone and then connect the power adapter to an electrical outlet. -
Page 17: Installing The Ata
3.4 Installing the ATA Connecting the ATA to the LAN 3.4.1 Step 1 Connect the WAN port of the ATA to the LAN switch. Step 2 Connect the FXO port of the ATA to the telephone line provided by a telecom operator or an extension line from another PBX. -
Page 18: Logon To The Ata
Logon to the ATA 3.4.3 Step 1 Make sure that the PC and the ATA are on the same network segment. Step 2 Enter the ATA IP address in the browser address bar (e.g. 192.168.2.218) The Web GUI can be accessed using browsers such as Internet Explorer 8 to 11, Firefox, and Google Chrome. -
Page 19: Verifying The Firmware Version
Verifying the Firmware Version 3.4.4 Step 1 Click Info and you can view the firmware version of ATA Configuring the Basic Voice Services This chapter guides you through the basic tasks that are required to get your voice system running. After you complete these procedures, users will be able to place and receive calls from the ITSP and from the PSTN. -
Page 20: Configuring The Om20 For Itsp Connectivity
Method 2: On Analog phone , dial * 90 and configure your network parameters as the following example: Configuration will only take effect after a reboot. Configuring the OM20 for ITSP Connectivity 4.1.1 The OM supports standard SIP specifications and Skype Connect. Before setting the IP trunk, you need to obtain an account from your ITSP. - Page 21 The number of concurrent calls supported by the trunk. Note that the total number of all trunks must not exceed the maximum number for the device. The Concurrent calls OM50 supports a maximum of 30 concurrent calls, and the OM20 supports a maximum of 24 concurrent calls. Registration Select this to enable registration.
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Page 22: Configuring The Om20 For Pstn Connectivity
Step 6 Click Save. The configuration takes effect after the device is restarted. Step 7 To verify your progress, perform the following tasks: After the devices reboot, click Trunk > IP trunk. Verify that the line is registered. You may ... -
Page 23: Configuring The Inbound Handling - Auto Attendant
Item Description Connection Displays whether the current port is connected to an analog trunk. status Port FXO port number on the device. Enable Select to enable the line. By default, the trunk line is enabled. The trunk number will be displayed as the calling number when the incoming call Number number is not displayed or the caller ID is disabled, so it is recommended to use an actual trunk number. -
Page 24: Configuring The Inbound Handling - Did
Step 4 Assign time schedule. The default is business hours all. Item Description You can set the range of business hours in a week. The hours outside of business hours are non-business hours. Customize You can click to divide one day into up to three business-hour segments. The device will play corresponding greetings according to the preset business hours or non-business hours. -
Page 25: Configuring The Inbound Handling - Key System
Before setting a DID number for an IP trunk, you need to register the number on the service platform of the service provider. Step 3 To verify your progress, make an inbound call to the DID number and verify that the call is directed to the specified target extension. -
Page 26: Configuring The Outbound Handling
Step 4 On Trunk > Analog trunk or IP trunk page, select DID in the Inbound route field and fill in the hunt group number in the DID number field for directing incoming call to the bound hunt group number. Step 5 Log in to IP phone as Admin account and configure the function keys as follows: Step 6 To verify your progress, make an inbound call and verify if the call comes in Trunk line 1, every phone will ring simultaneously and the BLF status will be flashing red on IP phones. - Page 27 Item Description When the Inbound route is configured as Attendant, there are two choices : Allowed: Allowed to make outbound calls; Pickup prohibit: Not allowed to make outbound calls. When the Inbound route is configured as DID, there are two choices : Outbound call Share: Other extensions are allowed to make outbound calls.
- Page 28 Item Description The outbound calls dialed with the prefix configured here are identified as international call. You can limit the international call time for every day. International call limitation Note: If the Call restriction of the extension is configured as Prohibited, Internal, local or long distance, the number with the prefix configured here cannot be dialed.
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Page 29: Configuring The Ata
Item Description in Round-robin order. Least cost routing: Analog trunks are selected for local calls, and IP trunks are selected for long distance/international calls. The device determines the long distance/international calls based on the prefix. For example: If the long distance call prefix is 0 and the international call prefix is 00, an IP trunk is selected for the calls made with the numbers starting with "0"... -
Page 30: Configuring The Ata To Register To Om20
port and configure the network parameters. Method 2: On analog phone, dial * 90 and configure your network parameters as the following example: Configuration will only take effect after a reboot. Configuring the ATA to Register to OM20 4.2.2 Step 1 Log in to ATA as Admin account Step 2 On Basic >... - Page 31 Item Description Registrar The gateway supports three registration schemes: mode Per line (default): authenticate and register per line. Per gateway: authenticate and register per gateway. Per line/GW auth: Enable registration per line. Use the number configuration per line.
- Page 32 Step 4 To verify your registration status is successful, go to Call Status > Call Status > Register status Step 5 (Optional) Another way to verify your registration status is successful, go to Logs > System status > SIP Registration Info , latest response should be 200 If No response: no response from registration server.
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Page 33: Configuring The Ip Phones
4.3 Configuring the IP Phones For New Rock NRP IP phone, the default configuration file is generated on the OM, and downloaded to the phones through plug and play procedure described above. Other than achieving special features, there is no need to configure the phone individually. -
Page 34: Configuring The Advance Features
Item Description SIP user Enter the number of the IP extension that is set on the OM. For example: 213. The name to be displayed on the other party’s phone. The name of the Display name extension user can be set. If it is not set, the Authentication User will be displayed on the other party’s phone. - Page 35 This is a simple way to customize the greetings with high voice quality, however limited in Chinese or English . The synthesizing service offered by New Rock Technologies, Inc. is powered by a speech-synthesis engine which is accessible on the Internet. To perform the synthesis, the device is required to be connected to the Internet.
- Page 36 Step 3 After synthesis, you can Download & Listen or save as a greeting for business hours or non-business hours. Please ensure that the device can access the Internet before starting the text-to-greeting conversion. Step 4 You can also audit or delete the saved greetings for business hours or non-business hours. Recording by phone The greeting file can be recorded directly on an IP or analog phone that is connected to the device.
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Page 37: Assigning The Attendant Extensions
Item Description Recovery Press *8300 to recover a replaced voice greeting file. Never restart your device during recording. Upload greetings Your customized greetings must be converted into an 8 kHz, 16-bit mono .wav file that can be used on device Telegreeting, an audio-file-conversion tool developed by New Rock. You can download the Telegreeting from http://en.newrocktech.com/show/592.html Step 1 Go to Basic >... - Page 38 Call waiting and DND are disabled by default. The call transfer function for the receptionist's extension will function only during non-business hours. Note: No default extension number for an operator exists on a non-FXS device (e.g. OM20-NA, OM50-8FXO). Call Distribution: Select a call distribution scheme below when there is more ...
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Page 39: Making An Auto Attendant With Multi-Level Ivr
5.2 Making an Auto Attendant with Multi-Level IVR Step 1 Log in to OM20 as Admin account Step 1 Generate and upload IVR audio files on Basic > Audio files using any of the three methods: Upload greeting or text-to-greeting conversion or recording via phone. Step 2 Step 3 Add and modify IVR settings on Basic >... -
Page 40: Making An Auto Attendant With Scheduled Routing Rules
Step 5 On Trunk > Analog trunk or IP trunk page, set the inbound route to Attendant and set the greeting for the trunk to assign an IVR for business hours and Non-business hours. 5.3 Making an Auto Attendant with Scheduled Routing Rules Step 1 Log in to OM20 as Admin account Step 2 On Application >... -
Page 41: Customizing The Music For Call Hold
Background music will be played for the party that is placed on hold. Two background music files are available by default: fring2 and NewMorning. You can customize and upload audio files. CRBT audio files and background music audio files can be shared by the OM50/OM20. After uploading an audio file, follow this procedure to set background music: Step 1 Go to Basic >... -
Page 42: Selecting A Preferred Audio Codec
5.5 Selecting a Preferred Audio Codec Step 1 Log in to OM20 as Admin account Step 2 Go to Application > Media, and set the preferred audio codec Item Description Support G729A/20, PCMU/20 and PCMA/20. Multiple codec types can be set Codec separated by a comma, and in this case the device will sequentially negotiate a codec with the peer SIP device. - Page 43 Item Description Batch Configure extensions in batch mode. Batch mode allows the configuration of configuration multiple parameters for multiple extensions at once. Batch Modify extension numbers in batch. renumbering Port Analog extension port (FXS port) on the device. Enable Select to use this line. By default, the line is enabled. Number Number of the analog extension.
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Page 44: Ip Extensions
Item Description Instead of a PIN number a user’s mobile phone number can be used for auto authentication of *33 and *99 for external access. Mobile phone If the (Simplified-DISA) function is selected, you can make Authorization with *33 outbound calls without dialing *33 for verification. An incoming call is allowed to be transferred to an external party. -
Page 45: Activating The Voice Mail
Item Description Enable Select to use this line. By default, the line is enabled. Online status Displays the current status of the IP extension. Number Phone number The password used for extension registration. The password is the same as PIN Password by default. - Page 46 Step 3 Click Save to save the configuration. When the recording mode is Remote recording, the voicemail messages can be sent to the mailbox of the extension user. To configure it, follow this procedure: Step 1 Select Remote recording on the Recording page and configure the Recording server and Outgoing email server.
- Page 47 Item Description Outgoing email Enter the IP address or domain name of the mail server. The device supports Sina server mailbox and Sohu mailbox. Sender Enter the mailbox address of the sender. Password Enter the mailbox password of the sender. Step 2 Click Save.
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Page 48: Localizing The System
Localizing the System This chapter describes the configuration of parameters which you need to modify according to your regional preference, including time zone, country and area code, Caller ID detection mode, call progress tones and digit map. It is important to set up these parameters correctly before you start using the device. 6.1 Setting the System Time The time and time stamps are used in features and logs. -
Page 49: Making Changes To The Digit Map
6.3 Making Changes to the Digit Map The Digit map defines the dial plan of your device. Carefully setting up the rules in the digit map helps the device to recognize the ending of dialed numbers and thus speeds up the call process. The default digit map only contains system function rules. -
Page 50: Selecting The Impedance Of Fxo Ports
An example of digit map associating with a dial plan is provided and explained below. Item Description [2-8]xxxxxxx The device terminates receiving digits after receiving eight digits starting with any digits between 2 and 8. 02xxxxxxxxx The device terminates receiving digits after receiving 11 digits starting with 013xxxxxxxxx The device terminates receiving digits after receiving 12 digits starting with 013. -
Page 51: Selecting The Call Progress Tone Plan
6.5 Selecting the Call progress tone plan The device generates the call progress tones according to the tone setting. There are tone plans of 27 countries or regions predefined in the device, and you can select one of them. Or, you can define the tone plan according to the national standard. -
Page 52: Making Change To The Ports
Malicious users are extremely dangerous because in most cases they are trying to steal your account information or even remotely gain access to your device and control it. Most routers have some sort of firewall, but that’s not enough to protect you from other malicious users, thus it is recommended to use the following security procedures in order to protect your device while using a public network. -
Page 53: Multi-Sites Deployment
Example: MAC address is 000EA92D01B2 which can be assigned as your new administrator and operator password. Multi-Sites Deployment When the OM is located in the intranet (the private network), if you register with the system from an external IP extension or if multi-site networking is used, it is necessary to configure remote-address information and configure port mapping on the Internet ingress router or used the P2P traversal feature on OM. - Page 54 Cloud allows other entities to access an OM located behind a NAT without the need of port mapping on the access router. Step 1 Click Basic > Remote access, and make sure to enable the P2P traversal feature. Registrar for External Terminal is the uniquely generated domain name for sip extension registration;...
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Page 55: Registering Remote Ip Phones To The Om20
Item Description This option should be selected when the ingress router does not have a static IP address and nor DDNS support. The device will perform DDNS queries to determine its external IP address using the provided credentials. Build-in DDNS of the The domain name, user name, and password must be obtained from the DDNS device service provider. - Page 56 Step 1 Open the Web management interface of the IP phone, click VOIP > SIP, select the desired SIP line, and then enter the registration information in Basic setting. Item Description Enter the External IP address or dynamic domain name of the OM. When the extension needs to register with the OM from an external network, the external access address of the device needs to be entered.
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Page 57: Registering The Remote Ata To The Om20
Item Description extension user can be set. If it is not set, the Authentication User will be displayed on the other party’s phone. For example: 216. Step 2 Select Enable registration, and click Apply. Step 3 On the web interface of the OM, go to Extension > IP to view the registration status of the IP extension. - Page 58 Step 3 On Line > Configuration page, fill in the SIP Account Name, Call ID text, Auth User Name and Registrar password fields using the OM’s IP extension and password. Enable the Registration button and click Save. Step 4 To verify your registration status is successful, go to Call Status > Call Status > Register status Step 5 (Optional) Another way to verify your registration status is successful, go to Logs >...
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Page 59: Installation Guide And User Training
If No response: no response from registration server. The cause may be contributed to 1) incorrect address for the registration server; 2) IP network failure; or, 3) the registration server is not reachable. Installation Guide and User Training 9.1 Installation Guide This guideline is intended to help you to prepare and record information about the customer’s network environment as well as the order and service information, before installing the OM20/50 IP Telephony System. - Page 60 Installation Schedule Date: Service Provider Information: --------------------------------------- Service Provider Name: Service Provider Contact Information: Service Order Number: Service Activation Date: Service Order Type: Provisioning Information: -------------------------------------- SIP Proxy: User Name: Password: Service provider additional parameters (e.g. DID numbers): Audio preferred codec (Circle one): G.711A G.711u G.729a G.726 G.723.1 Telephony System Survey: --------------------------------------...
- Page 61 Automatic attendant Direct Inward Dialing Voice mail Other (please specify): Infrastructure Survey: -------------------------------------- New Cable wiring required (Circle one): YES / NO If yes, how many and where? AC Outlet available for each NewRock device location (Circle one.): YES / NO If no, where are the missing locations? PSTN Line (Circle one.): YES / NO If yes, how many?
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Page 62: Troubleshooting
Bandwidth Downlink (kbps): LAN: -------------------------------------- Gateway LAN IP Address: Network Mask: DNS : DHCP Server: YES / NO NAT: YES / NO QoS Switch: YES / NO If yes, Type of QoS enforcement (Circle one.): IP TOS / VLAN ID / 802.1p VLAN tagging (Circle one.) YES / NO If yes, Voice VLAN ID: If yes, Data VLAN ID:... -
Page 63: Collecting Information
10.1.1 Collecting Information Fault information can be collected from: Feedback from the customer Alarms generated by the network management system Routine maintenance or inspection Collecting raw information is of great importance during the initial troubleshooting stage. Raw information helps maintenance personnel narrow down the possible causes, ensuring a fast and accurate fault location. -
Page 64: Incoming Call On Fxo Gateway Is Always Disconnected
Check whether registration account name, user name and registrar password are correct. Check whether there are special restrictions on SIP signaling. For example, check whether or not there is a field of specific User-Agent in the registration message, thus allowing only those terminal that are allowed to register. -
Page 65: Frequently Ask Questions
10.3 Frequently Ask Questions Q. Do New Rock devices provides different level of authority to log in the device? A. Yes, all New Rock devices provides two different authority levels: An administrator is allowed to make changes to any configuration, such as login passwords. After login, ... - Page 66 Q. Do New Rock products support IAX or IAX2? A. Inter-Asterisk Exchange (IAX or IAX2) are proprietary protocols and New Rock devices do not currently support these protocols. Q. Do New Rock IPPBX support video call? A. Yes, we already supports video call as long as the IP phone already has this capability. There is no special configurations needed from our device.
- Page 67 Q. Why I could not modify the outbound dialing rule on OM? A. The configured prefix is in conflict with the extension number, hunting group number, number to reach the operator, feature access code and other call prefixes. Q. Why the line status on the web GUI shows disconnected while the FXO port is connected to the PSTN line and when made an incoming call to the line, the caller will hear a ring back tone but extension will not ring and also cannot make an outgoing call? A.
- Page 68 make it ring. You need to adjust and configure the following: Go to Advance > Line, then increase the Ring Voltage value Go to Advance > Line, then increase Ring Frequency value. (Optional if increasing the ring voltage resolves the issue) ...
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Page 69: Assistance In Fault Analysis
10.4 Assistance in Fault Analysis If the on-spot engineer is unable to troubleshoot the fault, New Rock can provide assistance in fault analysis. To ensure a quick and accurate troubleshooting, the on-spot engineer needs to provide the following information: Logs when the fault occurs (If the fault can be reproduced, logs with the level of 4 need to be captured. ...
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