Calling Groups - Avaya Partner Administration Manual

11.1 Calling Groups

A calling group is one where the idle extensions in the group are alerted all at the same time when a call is directed to
the group. The system can have up to four calling groups, using the group numbers 71 to 74.
Any user in the system can ring or page a calling group or transfer a call to a calling group. All idle extensions in the
group are alerted and the first extension to pick up the call is connected to the caller. A typical use of this feature is to
have callers ring into a calling group of sales representatives.
· Extensions can be in more than one calling group.
· You can assign all extensions in the system to one group — this helps in making paging announcements to all
employees.
· Do not assign extensions that connect auxiliary equipment (auto attendants, voice messaging systems, fax
machines, answering machines, hotline telephones or doorphones) or extensions assigned as External Hotline
telephones to a Calling Group.
· Users can make a
Calling Group 1.
· You cannot assign a coverage path for a calling group that has T1 lines with Direct Inward Dialing (DID).
To assign extensions to a calling group (ETR 18D/34D)
1. At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses
of Intercom 1. System Administration: is shown on the display.
2. Dial #502. The phone displays Calling Group.
3. At the Group: prompt, enter a group number 1 to 4.
4. At the Extension: prompt, enter the number of the extension to be programmed.
5. Enter the appropriate value:
· 1 = Assigned to group.
· 2 = Not Assigned to group (the default setting).
6. Do one of the following:
· To program another extension, press
the display. Repeat Step 5.
· To program another group, press
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place
it back in the cradle.
To assign extensions to a calling group (1408/1416 Phone)
1. At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.
2. Use the up or down
Select.
3. Use the up or down
· Alternatively, dial # and the same code as used by ETR phones for
4. Use the up or down
5. At the Group: prompt enter 1 to 4 for the calling group you want to adjust.
6. At the Extension: prompt enter the extension number whose group membership you want to change.
7. The extension's current group membership is shown.
8. Press 1 (Assigned) or 2 (Not assigned) to change the extension's membership. Alternatively use the
arrow icons to toggle through the settings or Default to return to the default setting (not assigned).
9. Press the up or down
· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.
PARTNER Phone Administration
IP Office PARTNER Version
simultaneous page to the
144
Next Item
Next Procedure
arrow buttons to scroll the display to System Administration. When displayed, press
arrow buttons to scroll the display to Groups. When displayed, press Select.
arrow buttons to scroll the display to Calling Group. When displayed, press Select.
arrow buttons to view the setting of another extension if required.
loudspeaker paging extension
or Prev Item
14 14
14 + Prev Procedure
system administration
and the extensions assigned to
55
until the extension number appears on
14 and repeat Steps 3 through 5.
.
7
- Issue 1b (22 February 2010)
Groups:
left or right
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