General Problems And Solutions - Arris Touchstone WTM552 User Manual

Getting
Safety Started
Battery
Installation Installation
Wireless Ethernet
Configuration Configuration

General Problems and Solutions

The Telephony Modem is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections).
It may take over 30 minutes to establish a connection the first time you
power up your Telephony Modem, especially when many people are online.
Always leave your Telephony Modem plugged into AC power and connected
to the cable system.
Check the front panel lights:
• The Power and Online lights should be on.
• The Link light should be either on or blinking.
• If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be finger-tight. The
cable should not be pinched, kinked, or bent sharply—any of these can
cause a break or short in the cable (you may have to replace the cable). If
you have one or more splitters between the Telephony Modem and CATV
outlet, remove the splitters and connect the Telephony Modem directly to
the outlet.
Proceed to the Ethernet or wireless solutions (next page) if necessary.
Touchstone® WTM552 Telephony Modem User's Guide
Usage Troubleshooting Glossary
coax
70