Arris DOCSIS SURFboard S33 User Manual
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Arris DOCSIS SURFboard S33 User Manual

3.1 cable modem
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User Manual of Product 1:
ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem
| Approved for Comcast Xfinity, Cox, Spectrum & More | 1 & 2.5
Gbps Ports | 2.5 Gbps Max Internet Speeds | 4 OFDM
Channels | 2 Year Warranty
User Manual of Product 2:
ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6
System | AX11000 Wi-Fi Speed up to 11 Gbps | Coverage
6,000 sq ft | 4.8 Gbps Backhaul | Four 1 Gbps Ports per Node |
Alexa Support|2 Year Warranty

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Summary of Contents for Arris DOCSIS SURFboard S33

  • Page 1 Channels | 2 Year Warranty User Manual of Product 2: ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System | AX11000 Wi-Fi Speed up to 11 Gbps | Coverage 6,000 sq ft | 4.8 Gbps Backhaul | Four 1 Gbps Ports per Node |...
  • Page 2 SURFboard® S33 DOCSIS® 3.1 cable modem User guide May 2020 Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
  • Page 3 ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

  • Page 4: Table Of Contents

    Safety and regulatory information ................4 Important safety instructions ..................4 FCC statements ....................... 6 Caring for the environment by recycling your ARRIS equipment ........7 Getting started ......................8 In the box ........................8 Additional items needed (not included) ................9 System requirements ......................

  • Page 5: Safety And Regulatory Information

    Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
  • Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 7: Fcc Statements

    (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

  • Page 8: Caring For The Environment By Recycling Your Arris Equipment

    Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance. PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC.

  • Page 9: Getting Started

    Chapter 2 Getting started The ARRIS SURFboard® S33 DOCSIS 3.1 cable modem provides ultra high-speed internet access over the broadband connection on your home or small business network. You use your S33 to directly connect a computer or router to your LAN through an Ethernet connection.

  • Page 10: Additional Items Needed (Not Included)

    Macintosh® 10.4 or higher • • UNIX® • Linux® Contact information For customer service, technical support, and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/selfhelp  Call ARRIS Technical Support: 1-877-466-8646 (US toll-free)  PN 365-095-30000 x.2 SURFboard S33 cable modem user guide...

  • Page 11: Product Overview

    Green (solid) Online status in DOCSIS 3.0 mode Blue (solid) Online status in DOCSIS 3.1 mode Blue & Green Error mode (alternating flash) PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 12: Rear Panel

    S33 or reset the S33 configuration settings. See the following for more information. Restart your S33  Reset the S33 configuration settings  PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 13: Cable Modem Label

    S33 label: Cable modem model name (S33)  Cable modem Serial number (S/N)  Cable modem MAC address (HFC MAC ID)  PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 14: Installing The Cable Modem

    Use your hand to tighten the connectors to avoid damaging them. 3. Connect an Ethernet cable to the 2.5 GE Ethernet port on the rear of your S33. PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 15: Establish An Internet Connection

    6. Type a valid URL (such as www.surfboard.com) in the Address bar and then press Enter. The ARRIS SURFboard website should open. If the website fails to open, please contact your service provider for assistance to either reactivate your S33 or check for possible signal issues.

  • Page 16: Using The Cable Modem Web Manager

    4. Enter admin in the Username field. 5. Enter password in the Password field. 6. Click Apply to open the S33 web manager. PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
  • Page 17 New Password field. Repeat the new password to confirm. 8. On the New password applied dialog box, click OK. PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
  • Page 18 9. The S33 web manager displays the Product Registration window. Click one of the following to open the S33 Connection screen: • Register Ask me later • • Stop asking Figure 5: S33 opening screen PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 19: S33 Web Manager Screen Options

    The S33 menu buttons are displayed along the top of the S33 web manager screen. To  display a specific web manager screen, click the menu button. Figure 7: S33 web manager menu buttons PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 20: Get Help

    Exit the S33 web manager To exit the S33 web manager: Click Close button) in the upper right corner of the web browser window.  PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 21: Monitoring Your Cable Modem And Connected Network

    2. Click the Downstream bonded channels menu button or link on the S33 web manager screen. Figure 8: S33 downstream bonded channels screen PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 22: Restart Your S33

    2. Press and hold the indented Reset button for 10 seconds or until the front panel LED flashes. 3. Remove the paper clip or small object from the Reset opening . PN 365-095-35155 x.1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

  • Page 23: Troubleshooting Tips

    If none of the above solutions resolves the problem, contact your  service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. Cannot access the Check that all cable and power connections on your cable modem ...

  • Page 24: Warranty Information

    Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
  • Page 25 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.
  • Page 26 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA www.arris.com...
  • Page 27 SURFboard mAX User Guide September 2022 P/N 365-095-36279...
  • Page 28 Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
  • Page 29 LED behavior......................8 Mobile app help......................9 Chapter 2: Set up your SURFboard mAX home network......10 Get the ARRIS SURFboard Central mobile app............10 Launch the ARRIS SURFboard Central mobile app............10 Create your SURFboard account.................. 11 Set up your SURFboard mAX router................15 Get your SURFboard mAX router online..............17...
  • Page 30 Settings....................... 50 Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information............51 Safety and regulatory information................51 Caring for the environment by recycling your ARRIS equipment.........53 FCC statements......................54 Industry Canada (IC) Statement.................54 Avis D'Industrie Canada (IC)................55 Wireless LAN information.................... 56 Open Source software information................57...

  • Page 31: Chapter 1: Get Started

    Chapter 1 Get started SURFboard mAX products combine the latest Wi-Fi technologies (802.11ac and 802.11ax) with a tri-band design to deliver whole-home Wi-Fi coverage with broadband speeds. With a dedicated 4x4 multi-Gigabit band to link mesh units, you get the speeds you pay for! SURFboard mAX home Wi-Fi devices are available in multiple speed capabilities and packages.

  • Page 32: In The Box

    Chapter 1: Get started The ARRIS SURFboard Central mobile app assists you with product setup and functions as your interface into your SURFboard mAX products. It steps you through installing your SURFboard mAX Wi-Fi home network using your iOS or Android mobile device and lets you manage your home network access, Parental Control, Guest Access, and more on all your connected devices (e.g., smartphones, cameras, tablets, computers, smart TVs, gaming...
  • Page 33 Chapter 1: Get started Callout Name Description Power For connection to the power adaptor included in the box. LAN Ethernet For Ethernet device connections (i.e., TV, game console, PC, etc). port WAN Ethernet For connection to your cable/DSL modem or fiber ONT device. port Reset button Resets the mAX to factory defaults.

  • Page 34: Led Behavior

    Chapter 1: Get started LED behavior This table describes the mAX LED behavior. LED Behavior Action Solid amber Booting Solid white Boot successful Rapidly alternating green and white Attempting to pair with mobile app via Wi-Fi during on-boarding (~1 sec increments) Slowly alternating green and white Paired with mobile app via Wi-Fi during on-boarding (3 sec increments)

  • Page 35: Mobile App Help

    Home screen. Here, you can read our Frequently Asked Questions, get contact information for ARRIS support, tap to navigate to our self-help site, or get answers quickly with our Live chat feature. If you require more assistance, call ARRIS Technical Support: 1-866-757-3598.

  • Page 36: Chapter 2: Set Up Your Surfboard Max Home Network

    1. Navigate to the Apple App Store (for iOS devices) or Google Play Store (for Android devices). 2. Search for the ARRIS SURFboard Central mobile app. 3. Download by tapping OPEN in the Play Store or GET in the Apple Store.

  • Page 37: Create Your Surfboard Account

    Chapter 2: Set up your SURFboard mAX home network Create your SURFboard account 1. On the SAY HELLO TO YOUR NEW SURFBOARD DEVICE! screen, tap GET STARTED to begin the setup process. The app may need to request permissions to improve the app experience during setup. The screen explains the purpose of each of these permission requests.
  • Page 38 Chapter 2: Set up your SURFboard mAX home network 4. On the second SELECT YOUR DEVICE BELOW screen, select your SURFboard mAX model which will function as your router. 5. Scroll down, if necessary, and tap NEXT. 6. Perform one of the following depending on whether you have an existing SURFboard account: a.
  • Page 39 Chapter 2: Set up your SURFboard mAX home network b. If you already have a registered account, enter your Email ID associated with your account and tap SIGN IN. Shortly, you will receive a verification code at the email address you provided. This code is only valid for 24 hours.
  • Page 40 Chapter 2: Set up your SURFboard mAX home network SURFboard mAX User Guide Standard Revision x.2...

  • Page 41: Set Up Your Surfboard Max Router

    Chapter 2: Set up your SURFboard mAX home network Set up your SURFboard mAX router 1. You can follow the network optimization recommendations based on the information you provided about your network or opt to skip the recommendations and begin router set up.
  • Page 42 Chapter 2: Set up your SURFboard mAX home network Fiber-based Modem or Gateway Internet access is proided through a single device. The optical fiber cable connects to the gateway and Wi-Fi is provided through the built-in functionality of the fiber gateway device.

  • Page 43: Get Your Surfboard Max Router Online

    Chapter 2: Set up your SURFboard mAX home network Get your SURFboard mAX router online This topic describes how your SURFboard Central mobile app pairs with the mAX router, and the router connects to the Internet. Depending on your SURFboard mAX router model, you may initially pair with your router through Bluetooth or Wi-Fi.
  • Page 44 Chapter 2: Set up your SURFboard mAX home network 3. The mAX router will now be connected to the Internet. This will take a few minutes. The LED will alternate white and blue during this process. Tap NEXT. 4. With a successful connection to the Internet, the LED will continue to alternate white and blue, but the SUCCESSFULLY CONNECTED TO THE INTERNET screen displays.
  • Page 45 Chapter 2: Set up your SURFboard mAX home network If your firmware is already up-to-date or after the firmware is updated, the router will be registered. Registration ensures that you will always be running the latest and greatest firmware for maximum performance. After your mAX router updates and registers, your mobile device will reconnect to the mAX router so you can setup your Home Wi-Fi network.

  • Page 46: Setup Your Home Wi-Fi Network And Set A Password

    Chapter 2: Set up your SURFboard mAX home network Setup your home Wi-Fi network and set a password 1. Name your home network and choose a password. You will be able to connect and manage all Wi-Fi enabled and wired devices on this new home network. Tap NEXT. Note: A shortcut - If you previously had a home Wi-Fi network, you can use the network name (SSID) and password from your old network as the network name (SSID) and password for your new network.

  • Page 47: Add Devices To Home Network

    Chapter 2: Set up your SURFboard mAX home network Add devices to home network Ensure Wi-Fi is enabled for the device you wish to connect to your SURFboard mAX Wi-Fi home network. Repeat these steps for each device. Note: If you had a previous Wi-Fi network and used the same SSID (network name) and password for your SURFboard mAX home Wi-Fi network, your devices should connect automatically.

  • Page 48: Chapter 3: Adding A Surfboard Max Satellite

    Chapter 3 Adding a SURFboard mAX satellite Adding a mAX satellite to your home network extends your home network Wi-Fi coverage. After you install and configure your router, you will be given the option to add one, even two, satellites to your SURFboard mAX home network. Note: Some screenshots throughout this chapter may contain images of a model different that your own, these are simply examples and the app on your mobile device should represent the model you are configuring.

  • Page 49: Set Up Your Surfboard Max Satellite

    Chapter 3: Adding a SURFboard mAX satellite ■ Get your SURFboard mAX satellite online (page 24) Set up your SURFboard mAX satellite 1. Tap INSTALL NOW to add an additional satellite to your mAX home Wi-Fi network. 2. Read the explanation of satellites on the ADD A NEW SATELLITE screen and tap NEXT. 3.

  • Page 50: Get Your Surfboard Max Satellite Online

    Chapter 3: Adding a SURFboard mAX satellite Get your SURFboard mAX satellite online 1. Use the provided power adapter and plug the satellite into an outlet and then tap NEXT. Note: If you are setting up AXE6600 (W161) devices from the same pack, your mAX unit will already be paired with the satellit unit.
  • Page 51 Chapter 3: Adding a SURFboard mAX satellite 6. Now, your setup will be finalized. This could take a few minutes. When complete, the CONGRATULATIONS screen displays in your mobile app. Tap CONTINUE. The SURFboard Central command center screen appears providing a layout of the user interface of the app.

  • Page 52: Chapter 4: Surfboard Central Mobile App Features

    Chapter 4 SURFboard Central mobile app features The main navigational features of the SURFboard Central mobile app are the Home, Network, and Parental Control screens - all accessible by tapping the corresponding icon at the bottom of the SURFboard Central mobile app - and a Side menu, accessed by tapping the Collapsed menu icon at the top, left-hand corner of the Home screen.

  • Page 53: Home

    Chapter 4: SURFboard Central mobile app features Home Tap the Home icon at the bottom of the SURFboard Central mobile app to return to the Home screen from anywhere in the SURFboard Central mobile app. These are the main features on the Home screen. Collapsed menu icon.

  • Page 54: Max Router And Satellite Details

    Chapter 4: SURFboard Central mobile app features mAX router and satellite details To access information about your mAX router or satellite(s), tap Home at the bottom of the SURFboard Central mobile app and then tap the image of the router or satellite to display details about it.

  • Page 55: Online And Offline Device Details

    Chapter 4: SURFboard Central mobile app features Ethernet Only devices with wired connections. Total number of devices connected to the router or satellite using selected connection type filter. Number of connected devices with excellent connectivity using selected connection type filter. Number of connected devices with medium connectivity using selected connection type filter.

  • Page 56: Edit Name For Max And Devices

    Chapter 4: SURFboard Central mobile app features the device name, view UL and DL speeds and the connection (6.0, 5.0, or 2.4 GHz), the last network access time, if it is currently online or offline, and addresses. Edit name for mAX and devices You can change the name of your mAX router, satellite(s), and connected devices as much and as often as you like.
  • Page 57 Chapter 4: SURFboard Central mobile app features Note: If you decide to cancel the action, tap the x in the top-right corner of the confirmation screen. SURFboard mAX User Guide Standard Revision x.2...

  • Page 58: Network

    Chapter 4: SURFboard Central mobile app features Network Tap Network at the bottom of the SURFboard Central mobile app to access these settings. Setup and manage Guest network A Guest network is a separate, secure network apart from your main network. ▶...
  • Page 59 Chapter 4: SURFboard Central mobile app features ▶ Renaming your Guest network: 3. Tap the + to expand the Guest Wi-Fi Network section. 4. Tap the pencil next to Network Name (SSID) to enter a new name or password for your Guest network.

  • Page 60: Network Settings

    Chapter 4: SURFboard Central mobile app features Network settings Although the SURFboard mAX Wi-Fi home network works very well with the default settings, there may be instances where you wish to change some of them. You can access all the settings by tapping NETWORK at the bottom of the SURFboard Central mobile app, add tapping the + to expand Network Settings.
  • Page 61 Chapter 4: SURFboard Central mobile app features ▶ Access Path: 1. Tap Network at the bottom of the SURFboard Central mobile app. 2. Expand Network Settings with the + button. 3. Tap General Settings. ▶ Enable or disable Bridge mode: 4.
  • Page 62 Chapter 4: SURFboard Central mobile app features CAUTION: When enabling or disabling IPv6 support, your mAX router will reboot and it may take some time for your devices to reconnect. ▶ Access Path: 1. Tap Network at the bottom of the SURFboard Central mobile app. 2.
  • Page 63 Chapter 4: SURFboard Central mobile app features 4. Select the Automatic option. Your mAX router will retrieve DNS information from your ISP. ▶ Static DNS configuration: 5. Select the Static option. Your mAX router will retrieve DNS information from your ISP. a.
  • Page 64 Chapter 4: SURFboard Central mobile app features 3. Tap LAN Settings > LAN Subnet and DHCP Range Configuration. ▶ Configure LAN Subnet: 4. Select a to use for your Home network. Subnet The SURFboard mAX provides three options: ■ 192.168.7.# (default) ■...

  • Page 65: Start Or View Speed Tests

    Chapter 4: SURFboard Central mobile app features Time Zone Set time zone Your time zone is generally automatically determined by your mAX router. If this is not the case, you can set this manually. Only North American time zones are supported by the SURFboard mAX.
  • Page 66 Chapter 4: SURFboard Central mobile app features When you are home, the test will report download and upload speeds between your device running the SURFboard Central mobile app and the router, and also for the router and the Internet. When you are remote, you will get results between the router and Internet only.

  • Page 67: Parental Control

    Chapter 4: SURFboard Central mobile app features Parental Control Your mAX router uses profiles to assign personal devices to members of the household and manage their network access. Parental Control allows you to enable and disable access for time blocks of hours, days, or weeks by profile. When you assign devices to a profile, the time blocks you create control all devices on the profile.

  • Page 68: Add Devices To User Profile

    Chapter 4: SURFboard Central mobile app features 2. On the PROFILE NAME screen, enter a name for the profile. This could be an individual's name or an event like Dinner Time, for example. The profile will be the vehicle you use to control Internet access for all of its associated devices, whether a person or an event.

  • Page 69: Add Time Schedule To User Profile

    Chapter 4: SURFboard Central mobile app features A list of network connected devices, both online and offline, displays. If a device has been added to another profile already, it will not display in this list. Devices can only belong to one profile. 3.
  • Page 70 Chapter 4: SURFboard Central mobile app features Note: You must have a profile with associated devices created (page 42), and be sure that Parental Control is enabled (page 41) before beginning. 1. On the user profile, tap + Add Rule. 2.

  • Page 71: Pause Internet Access

    Chapter 4: SURFboard Central mobile app features b. Tap the rule you wish to delete (the time band for disabling Internet access). c. Swipe to the left and tap the red delete message. Pause Internet access You can instantly enable or disable Internet access for all profiles or for a single profile with the Pause Internet feature.
  • Page 72 Chapter 4: SURFboard Central mobile app features A Delete button appears to the right of the profile/rule/associated device. 2. Tap the Delete button to confirm the removal. The profile/rule/associated device will be removed on your SURFboard mAX router. This may take a few moments to complete.

  • Page 73: Side Menu

    Chapter 4: SURFboard Central mobile app features Side menu Access the Side menu by tapping the Collapsed menu icon at the top, left-hand corner of the Home screen. The Side menu has eight buttons which you can tap to Add a Device or Remove a Device; start a Speed Test or view previous tests;...

  • Page 74: Add Or Remove Other Surfboard Devices

    Chapter 4: SURFboard Central mobile app features Related information Add or remove other SURFboard devices (page 48) Start or view speed tests (page 39) Adding a SURFboard mAX satellite (page 22) Get Alexa Skills (page 49) Help (page 49) About (page 49) Settings (page 50)

  • Page 75: Add Another Max

    ■ Frequently Asked Questions: Tap to browse the list of topics that range from the simple to the complex. ■ Call us at 1-866-757-3598. ■ Browse ARRIS Consumer Support by tapping www.arris.com/selfhelp. ■ Tap Live chat to connect with one of our helpful, live tech support people. About...

  • Page 76: Settings

    Chapter 4: SURFboard Central mobile app features In addition, this screen also provides a convenient link to purchase another SURFboard mAX to use as a satellite to further expand the range of your mAX home network. Finally, the VIEW LICENSES button provides relevant safety and regulatory information on handling your mAX router and the radio signals it uses provide your mAX home network.

  • Page 77: Appendix A: Arris Safety, Environment, Regulatory, Software License, Privacy, And Warranty Information

    Appendix A ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ Safety information ■ Caring for the environment by recycling your ARRIS equipment ■ FCC statements ■ Wireless LAN information ■ Open Source software information ■ Software license ■...
  • Page 78 Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

  • Page 79: Caring For The Environment By Recycling Your Arris Equipment

    Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.

  • Page 80: Fcc Statements

    Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information FCC statements FCC Interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.

  • Page 81: Avis D'industrie Canada (Ic)

    Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ This device may not cause interference, and ■ This device must accept any interference, including interference that may cause undesiredoperation of the device. CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

  • Page 82: Wireless Lan Information

    Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device...

  • Page 83: Open Source Software Information

    Open Source software information For instructions on how to obtain a copy of any source code being made publicly available by ARRIS related to software used in this ARRIS product, you may send your request in writing ARRIS Software Pedigree Operations 2450 Walsh Avenue...
  • Page 84 ARRIS and its third-party licensors. ARRIS retains all rights not expressly licensed under this License.

  • Page 85: Privacy Notice

    Software. For security purposes, activity on the Product may be monitored, but there is no obligation on ARRIS to do so or to take any action even if it does. ARRIS is not responsible for any third-party software provided as a bundled application, or otherwise, with the Software.

  • Page 86: Warranty Information

    (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller.
  • Page 87 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.

  • Page 88: Contacts

    IVR support ID. On the web Please visit ARRIS, which is the Technical Support web portal. You will need to register for this tool using your support contract ID and email address. There you will be able to access: ■ Support Contact Information for all products ■...

  • Page 89: Technical Training

    : Contacts Additional email addresses for ARRIS products are located at: https:// www.commscope.com/globalassets/digizuite/1651-techsupport-contact-information- email.pdf. Technical training For more information about our Global Knowledge Services Department and the programs we offer, email us at: techtraining@commscope.com. SURFboard mAX User Guide Standard Revision x.2...
  • Page 90 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...

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