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Table of Contents
Touchstone
TM822 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM822 Telephony Modem brings it all to you
up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro-
viding toll quality Voice over IP telephone service.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Configuring Your Ethernet Connection

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Table of Contents

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   Summary of Contents for Arris Touchstone TM822

  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM822 Telephony Modem brings it all to you up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro- viding toll quality Voice over IP telephone service.
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers.
  • Page 3: Safety Requirements

    Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
  • Page 4 • Ensure proper ventillation. Position the Telephony Modem so that air flows freely around it and the ventillation holes on the unit are not blocked. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 5 Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 6 CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
  • Page 7: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM822 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems •...
  • Page 8: Items You Need

    Information packet: your cable company should furnish you with a packet Phone Cable containing information about your service and how to set it up. Read this in- formation carefully and contact your cable company if you have any ques- tions. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 9 Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM822 Telephony Modem User’s Guide...
  • Page 10: System Requirements

    Ethernet connection: Windows 2000, Windows XP, Windows Vista, or Windows 7 MacOS Ethernet connection only: System 7.5 to MacOS 9.2 (Open Transport recom- mended) or MacOS X Linux/other Unix Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Touchstone TM822 Telephony Modem User’s Guide...
  • Page 11: About This Manual, Ethernet Connection

    Network (LAN). Use the Ethernet connection if your computer has built-in Ethernet hardware or you want to share the Telephony Modem connection with several com- puters. Arris recommends using an Ethernet connection. Note: To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers).
  • Page 12 If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 13 (8-cell) of backup time, depending on model and usage. It replaces the bat- tery door, and increases the height of the Telephony Modem by about 5/8 inch (16 mm). Maximum Battery Installation and Replacement Maximum Backup Battery Touchstone TM822 Telephony Modem User’s Guide...
  • Page 14 Note: Batteries will not insert completely into the Telephony Modem if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. Battery Guide Touchstone TM822 Telephony Modem User’s Guide...
  • Page 15 Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Receiver Slots Hinge Tabs Touchstone TM822 Telephony Modem User’s Guide...
  • Page 16 The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery Battery and apply even pressure on both ends of the battery. Pull Strap WRONG WRONG RIGHT Touchstone TM822 Telephony Modem User’s Guide...
  • Page 17 Telephony Modem until the latch snaps back into place. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Receiver Slots Hinge Tabs Touchstone TM822 Telephony Modem User’s Guide...
  • Page 18 Then gently rock the battery out of the bay. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 19 Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 20: Front Panel, Rear Panel Overview

    Use a pointed non-metallic object to press this button. Ethernet connector (yellow): for use with a computer or home network LAN Cable connection. Reset Ethernet Tel 1/2 Tel 2 10/100/1000 Cable: connector for the coax cable. Power: connector for the power cord. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 21: Mounting The Telephony Modem

    Always position the Telephony Modem: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone TM822 Telephony Modem User’s Guide...
  • Page 22 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Telephony Modem. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 23: Connecting The Telephony Modem

    Telephony Modem (A or B). Connect the other end to the telephone. Note: If you have a phone with two separate lines on a single RJ-14 cord, plug it into the port labeled “Tel 1/2”. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 24 Ethernet connection on your operating system. • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TM822 Telephony Modem User’s Guide...
  • Page 25 Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 26 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 27 From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 28 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 29 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 30 TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operat- ing system. Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center Window. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 31 Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TM822 Telephony Modem User’s Guide...
  • Page 32 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati- cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 33 Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 34 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 35 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TM822 Telephony Modem User’s Guide...
  • Page 36 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the newe settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 37 Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 38 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 39 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 40 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 41: Using The Telephony Modem

    (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 42: Indicator Lights

    Battery Installation and Replacement (TM822G Only). Indicator Lights: Normal Operation The following table shows light patterns during normal operation. If colors are not indicated, they do not affect the status. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 43 Your cable company may configure the Telephony Modem to always display the DS, US, and Link indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 44 Telephony Modem establishes an ultra-high speed connection. For some cable companies these colors may be reversed. The Link indica- tor may be yellow or green, as determined by the table on the previous page. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 45: Using The Reset Button, Booting From Battery

    If a battery is already installed in the Telephony Modem, remove it. Re-insert the battery into the Telephony Modem (see Battery Installation and Replacement (TM822G Only) for details). Press the Reset button; the Power light should turn on immediately. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 46: Troubleshooting

    (you may have to replace the cable). If you have one or more splitters between the Telephony Modem and CATV outlet, re- move the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet solution (next page) if necessary. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 47 • Is the Power LED lit? If not, check to make sure the Telephony Modem is plugged in and the outlet has power. If the LED is lit, go to the next step. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 48 If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring techni- cian to correct the house wiring. If you still do not have dial tone, con- tact your service provider. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 49: Glossary

    DHCP allows the cable company to configure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 50 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 51 For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 52 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TM822 Telephony Modem User’s Guide...
  • Page 53 © 2011 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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  • Buckles May 12, 2017 03:00:
    RF Exposure Warning = 10mw/cm2 = Harmful Radiation Exposure - Equipment Not Shielded From User. World Health Organizati​on.[WHO].