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Touchstone
WTM552 Telephony Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone WTM552 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice and both wired and wireless connectivity. Some models even provide a Lithi-
um-Ion battery backup to provide continued telephone service during power
outages.
The Touchstone Telephony Modem provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Modem also provides 802.11b/g wireless connectivity for enhanced mobility and
versatility. In addition, the Touchstone Telephony Modem provides for up to two
separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (WTM552G/H Models Only)
Installing and Connecting Your Telephony Modem
Configuring Your Wireless Connection
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Touchstone® WTM552 Telephony Modem User's Guide
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Table of Contents
Related Manuals for Arris Touchstone WTM552
Summary of Contents for Arris Touchstone WTM552
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone WTM552 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser- vice and both wired and wireless connectivity.
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Page 2: Export Regulations
Users must take full responsibility for their applications of any products specified in this document. The information in this docu- ment is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg- istered trademarks are the property of their respective holders. -
Page 3: Safety Requirements
• Equipment should be installed near the power outlet and should be easily accessible. ARRIS Telephony Modems comply with the applicable requirements for • The shield of the coaxial cable must be connected to earth performance, construction, labeling, and information when used as... -
Page 4: European Compliance
31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. -
Page 5: Getting Started
Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone WTM552 Telephony Modem is DOCSIS or Euro-DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet and 802.11b/g wireless connections; both can be used simultaneously •... -
Page 6: What's In The Box
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary What’s in the Box? Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing. • Telephony Modem • Antenna •... -
Page 7: Items You Need
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the follow- ing items on hand before continuing: • Telephony modem package: see What’s in the Box? for a list of items in the package. -
Page 8: Getting Service
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service. When you call, have the fol- lowing information ready: •... -
Page 9: System Requirements
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company. -
Page 10: Ethernet Or Wireless
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telepho- ny Modem. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). -
Page 11: What About Security
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the fol- lowing tips to enhance your system’s security: •... - Page 12 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Battery Installation and Replacement (WTM552G/H Models Only) 2.2 Ah Battery WTM552G and WTM552H Telephony Modems may optionally include one of two types of Lithium-Ion batteries: a 2.2 Amp-hour (Ah) battery or a 4.4 Ah battery.
- Page 13 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary 2.2 Ah Battery Installation and Replacement This model of the Telephony Modem has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power.
- Page 14 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. The following di- agram shows a Telephony Modem with a 2.2Ah battery pack installed. If Battery you are taking the battery out of the unit, position your finger in the Opening...
- Page 15 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary 4.4 Ah Battery Installation and Replacement The 4.4 Ah Lithium-Ion battery pack can be inserted into the Telephony Modem. Use this procedure to install and to replace the backup battery. Action Insert a finger into the latch opening, press down and pull back on the latch Latch...
- Page 16 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. The diagram shows a Telephony Modem with a 4.4 Ah Lithium-Ion battery pack installed. Battery If you are taking the battery out of the unit, make sure to use the Pull Strap battery pull strap to dislodge the battery.
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Page 17: Installing And Connecting Your Telephony Modem
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. •... - Page 18 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Front Panel WTM552A/B The front of the Telephony Modem has the following indicators: WTM552A/B A Telephone 1/2: indicates the status of each telephone line F G H I B DMZ: indicates the status of the DMZ connection (a computer outside the firewall) WLAN: indicates the status of the wireless LAN...
- Page 19 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Front Panel WTM552G/H The front of the Telephony Modem has the following indicators: WTM552G/H A Battery: indicates status of the battery in the Telephony Modem G HG I J B Telephone 1/2: indicates the status of each telephone line DMZ: indicates the status of the DMZ connection (a computer outside the firewall)
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Page 20: Rear Panel
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Modem has the following connectors and controls: WTM552A/B A Tel 1 (A/B/H models): connector for the first phone line Tel 1/2 (G models): connector for the first phone line (or both lines of a 2-line phone) B Tel 2: connector for the second phone line Antenna: connector for the wireless antenna... -
Page 21: Selecting An Installation Location
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Modem: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Modem that exten- sion cords are not required. - Page 22 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range: • Raising the antenna above the devices (for example, in- stalling the Telephony Modem in the upper floor of a multi-story dwelling or using an aftermarket omnidirec- tional antenna)
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Page 23: Mounting The Telephony Modem
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal). - Page 24 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Position the mounting template on the surface where you intend to mount the Telephony Modem and secure in place with transparent tape. Drill holes through the template in the specified locations for the mounting screws.
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Page 25: Connecting The Telephony Modem
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem WTM552A/B/C WARNING: Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional install- er. Physical connections to the previous telephone provider must be removed and the wiring must be checked;... -
Page 26: Configuring Your Wireless Connection
• Configuration Basics equipped with a 802.11b/g wireless LAN card, you may wish to configure the • Accessing the Configuration Interface WTM552 wireless settings. At a minimum, ARRIS suggests that you configure se- • Configuring System Settings curity settings. •... -
Page 27: Configuration Basics
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuration Basics The WTM552 uses a web-based interface to configure wireless settings. The follow- ing screen shows the various components of the interface. Jump directly to one of the following topics: •... -
Page 28: Accessing The Configuration Interface
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the WTM552 as described in Installing and Connecting Your Telephony Mo- Jump directly to one of the following topics: dem. - Page 29 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Click the Login link in the Access bar to display the Login screen: Note: The Telephony Modem ships with no password configured. When you log in for the first time, leave the Password field blank. Click the Submit button to return to the Status screen.
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Page 30: Configuring System Settings
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring System Settings Click the Utilities link (at the bottom of the Navigation menu) to open the Jump directly to one of the following topics: Utilities menu, then click System Settings to access the System Settings •... -
Page 31: Setting Up Your Wan Connection
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Setting Up Your WAN Connection Follow these steps to set up your WAN connection. Jump directly to one of the following topics: Click the WAN Setup link in the navigation menu, then click Connection •... - Page 32 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary — Dynamic — Static — PPPoE — PPTP — Telstra BigPond — L2TP Dynamic a. Fill in the Host Name field, using any name you want. b. If you need to clone your computer's MAC address, click the Change WAN MAC Address link and proceed to XXX.
- Page 33 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary PPPoE a. Fill in the fields with the information provided by your cable company. b. Click the Save button to return to the Status screen. c. Proceed to Configuring the LAN Channel and Name.
- Page 34 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Telstra BigPond a. Fill in the fields with the information provided by your cable company. b. Click the Save button to return to the Status screen. c. Proceed to Configuring the LAN Channel and Name.
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Page 35: Setting The Mac Address
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Setting the MAC Address Most cable companies authenticate customers by the MAC address of your comput- er. In some cases, you may need to change the MAC address of the Telephony Mo- Jump directly to one of the following topics: dem’s WAN port. -
Page 36: Setting Up Dns
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Setting Up DNS Follow these steps to set up DNS. Jump directly to one of the following topics: Click the WAN Setup link in the navigation menu, then click DNS. •... - Page 37 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring the LAN Channel and Name Click the Wireless Setup link to open the Wireless menu, then click the Jump directly to one of the following topics: Channel and SSID link to open the Channel and SSID screen: •...
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Page 38: Configuring Wireless Security
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring Wireless Security Click the Security link under the Wireless menu to open the Security screen: Jump directly to one of the following topics: • Configuration Basics •... - Page 39 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Enter a password or pass phrase in the text box. For WEP security, click the Generate button to the right of the text box to create the hex key. Note: Do not make changes to the other items unless required by your oth- er wireless equipment.
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Page 40: Configuring The Firewall
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring the Firewall The WTM552 provides a firewall to protect the computers on your home network from unwanted access. The firewall provides the following features: Jump directly to one of the following topics: •... - Page 41 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring Virtual Servers Follow these steps to allow outside access to servers on your internal network. Click the Firewall link in the navigation menu, then click Virtual Servers. The Virtual Servers window appears.
- Page 42 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring Client IP Filters Follow these steps to configure client IP filters. Click the Firewall link in the navigation menu, then click Client IP Filters. The Client IP Filters window appears. Fill in the fields as follows: a.
- Page 43 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring MAC Address Filtering Follow these steps to configure MAC Address filtering. Click the Firewall link in the navigation menu, then click MAC Address Filter- ing. The MAC Address Filtering window appears. Click the Add button to add a blank row to the filter list.
- Page 44 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring the DMZ Certain Internet applications, such as gaming or video conferencing, may not work properly with computers behind a firewall. For these situations, the Telephony Mo- dem supports a “DMZ”...
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Page 45: Configuring Ddns
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring DDNS The public IP addresses assigned to your Telephony Modem can change from time to time. If you are providing services from your private network (using the Virtual Servers feature), you should use Dynamic DNS (DDNS) to associate your current IP address with a domain name. - Page 46 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring Wireless Bridging The Telephony Modem supports the Wireless Distribution System (WDS), a com- mon bridging standard that allows you to extend the range of a wireless network by connecting several wireless routers.
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Page 47: Configuring Your Ethernet Connection
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Tele- phony Modem. -
Page 48: Tcp/Ip Configuration For Windows 98Se
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. - Page 49 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone® WTM552 Telephony Modem User’s Guide...
- Page 50 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
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Page 51: Tcp/Ip Configuration For Windows 2000
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. - Page 52 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Click Obtain an IP address automatically and Obtain DNS server ad- dress automatically, then click OK. Click OK to accept the new settings, and OK again to close the Configura- tion window.
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Page 53: Tcp/Ip Configuration For Windows Me
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating sys- tem. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. - Page 54 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, then click OK. Touchstone® WTM552 Telephony Modem User’s Guide...
- Page 55 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
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Page 56: Tcp/Ip Configuration For Windows Xp
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating sys- tem. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. - Page 57 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Touchstone® WTM552 Telephony Modem User’s Guide...
- Page 58 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
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Page 59: Using The Telephony Modem
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Tele- phony Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Telephony Modem •... - Page 60 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Indicator Lights for the WTM552A/B Models The Touchstone Telephony Modem has 13 LEDs to assist in troubleshooting. Wiring Problems If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring —...
- Page 61 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (LAN and telephone) The following table shows light patterns for the Ethernet and wireless LANs, and the telephones, during normal operation. Tel. 1/ Mode LAN1 - LAN4 WLAN Tel.
- Page 62 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Indicator Lights for the WTM552G/H Models The Touchstone Telephony Modem has fourteen indicator lights to assist in trouble- shooting. Wiring Problems If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring —...
- Page 63 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Indicator Lights: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation. Mode Power Online Link Battery On = On = On = Battery On = Computer...
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Page 64: Indicator Lights: Startup Sequence
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. -
Page 65: Router Reset
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Using the Reset Buttons Use the Router Reset button to reset the Ethernet and wireless connections with- out affecting the cable or telephony connections. You may need to reset the router if you are having problems connecting to the Internet, but the phones are working. -
Page 66: Troubleshooting
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Troubleshooting The information in this chapter may help you to clear up common problems. Viewing Connection Information The web-based configuration interface provides screens that can help to trouble- shoot connectivity problems. - Page 67 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Viewing the Security Log The security log keeps a list of system- and firewall-related events. You can use the security log to troubleshoot connectivity problems and to view possible intrusion at- tempts.
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Page 68: Backing Up And Restoring The Configuration
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Backing Up and Restoring the Configuration You can save a copy of the current Telephony Modem router configuration to a local computer. Once you have configured the Telephony Modem as desired, you should back up the configuration so that you can restore it later if needed. - Page 69 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Resetting the Telephony Modem Router The router can be reset in two ways: a “normal” reset that simply restarts the rout- er (without affecting any phone calls in progress), and a “factory” reset that erases the current configuration to the factory defaults.
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Page 70: General Problems And Solutions
Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary General Problems and Solutions The Telephony Modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. - Page 71 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer;...
- Page 72 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Modem, telephone service must have been purchased from the service provider and configured on your Telephony Modem.
- Page 73 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Is the Telephony Modem plugged into a wall outlet? • If so, unplug the RJ-11 connector at the back of the Telephony Mo- dem and plug in a known working phone. If you now have dial tone, the problem is with the house wiring.
- Page 74 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connec- tions.
- Page 75 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability stan- dards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem.
- Page 76 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary A box with several Ethernet or USB connectors. Ethernet hubs provide a common point of contact for all connected devices; USB hubs allow you to add peripherals without installing a USB card in your computer. IP address A number assigned to your computer by your cable company, used to iden- tify your computer to other systems on the Internet.
- Page 77 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-11 A standard 4-pin modular connector, commonly used in North America for connecting telephones.
- Page 78 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone®...
- Page 79 © 2005–2007 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
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