Arris Touchstone WBM650 User Manual
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Arris Touchstone WBM650 User Manual

Arris Touchstone WBM650 User Manual

Wideband modem
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Safety
Getting Started
Installation
Usage
Troubleshooting
Glossary
Touchstone® WBM650 Wideband Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you are checking out
streaming media, downloading new software, or checking your email, the Touch-
stone® WBM650 Wideband Modem brings it all to you faster and more reliably. The
high-speed, always-on connection won't keep you waiting.
The Touchstone Wideband Modem provides an Ethernet connection for use with ei-
ther a single computer or home/office LAN. Installation can be as simple as making
three connections and restarting your computer. Your cable company will provide
help with any special requirements.
Follow the links below for more information and detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Wideband Modem
Using the Wideband Modem
Troubleshooting
Glossary

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  • Page 1 Safety Getting Started Installation Usage Troubleshooting Glossary Touchstone® WBM650 Wideband Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you are checking out streaming media, downloading new software, or checking your email, the Touch- stone® WBM650 Wideband Modem brings it all to you faster and more reliably. The high-speed, always-on connection won’t keep you waiting.
  • Page 2 Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

  • Page 3: Safety Requirements

    Installation Usage Troubleshooting Glossary Safety Requirements ARRIS complies with the applicable requirements for performance, construction, la- beling, and information as outlined below: CAUTION Risk of damage To prevent overheating your Wideband Modem, do not block the ventilation holes on the unit.
  • Page 4 Modems Modems Model : WBM650B P/N : TC00EAD650 RoHS 2002/95/EC Rating 5 VDC, 6 A MAX, Made in China, Patents Pending, Copyright ARRIS 2006. All rights reserved. SN: 123456789 MAC: 12AB34CD56EF SN: 123456789 MAC: 12AB34CD56EF SN: 123456789 MAC: 12AB34CD56EF SN: 123456789...

  • Page 5: Radio Frequency Emissions And Immunity

    CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Internation- al, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

  • Page 6: Japanese Compliance

    Safety Getting Started Installation Usage Troubleshooting Glossary to the environment; as such, upon disposal of the product the Directive requires that this product must not be disposed as unsorted municipal waste, but rather col- lected separately and disposed of in accordance with local WEEE ordinances. This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment.
  • Page 7 Safety Getting Started Installation Usage Troubleshooting Glossary This equipment has been tested to comply with the DENAN standards. DENAN stan- dards are IEC Standards with Japanese national differences and Electromagnetic Interference. Testing to these standards comprise the CB report/Declaration of Conformity that is on file with the manufacturer’s representative.

  • Page 8: Getting Started

    Usage Troubleshooting Glossary Getting Started About Your New Wideband Modem The Touchstone WBM650 Wideband Modem has the following features: • Speed: much faster than dialup or ISDN service, over four times faster than standard cable modems • Compatibility: supports tiered data services (if offered by your cable company) What’s in the Box?

  • Page 9: Items You Need

    Safety Getting Started Installation Usage Troubleshooting Glossary Items You Need If you are installing the Wideband Modem yourself, make sure you have the follow- ing items on hand before continuing: • Wideband Modem package: see What’s in the Box? for a list of items in the package.

  • Page 10: System Requirements

    Safety Getting Started Installation Usage Troubleshooting Glossary System Requirements The Touchstone Wideband Modem operates with most computers. The following de- scribes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Wideband Modem, you need DOCSIS high-speed Internet service from your cable company.
  • Page 11 Safety Getting Started Installation Usage Troubleshooting Glossary About Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). Note: To connect two or more computers to the Ethernet port, you need a hub or broadband router (available at computer retailers).

  • Page 12: What About Security

    Safety Getting Started Installation Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the fol- lowing tips to enhance your system’s security: •...

  • Page 13: Getting Service

    Glossary Installing and Connecting Your Wideband Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data service using ARRIS FlexPath™ technology. • You have all the Items You Need. •...

  • Page 14: Front Panel

    Safety Getting Started Installation Usage Troubleshooting Glossary Front Panel Wideband Modem Front Panel The front of the Wideband Modem has the following indicators and controls: A Power: blinks when the Wideband Modem is setting up; on steadily when ready for use. B DS: blinks when connecting to the cable system;...

  • Page 15: Rear Panel

    Safety Getting Started Installation Usage Troubleshooting Glossary Rear Panel Wideband Modem Rear Panel The rear of the Wideband Modem has the following connectors and controls: A Power: plug the AC adapter in here. Ethernet connector: a 10/100/1000 Base-T interface for connecting the Wideband Modem to a PC or home network LAN.
  • Page 16 Safety Getting Started Installation Usage Troubleshooting Glossary Mounting the Wideband Modem You can either mount the Wideband Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Wideband Modem with the indicators facing upward (vertical) or to the side (horizontal). Tools and Materials For wall-mounted installations, make sure you have the following tools and mate- rials before proceeding:...
  • Page 17 Safety Getting Started Installation Usage Troubleshooting Glossary Instructions Wall-mounting instructions Position the mounting template on the surface where you intend to mount the Wideband Modem and secure in place with transparent tape. Drill holes through the template in the specified locations for the mounting screws.
  • Page 18 Safety Getting Started Installation Usage Troubleshooting Glossary Connecting the Wideband Modem Rear Panel Connect one end of the coaxial cable to the cable outlet or splitter, and the other end to the Wideband Modem’s Cable connector. Tighten the connec- tions by hand. Note: Improperly tightened coaxial cable connectors can cause data errors, making your connection slower.
  • Page 19 Safety Getting Started Installation Usage Troubleshooting Glossary Using the Wideband Modem This chapter describes the controls and features available on the Touchstone Wide- band Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Wideband Modem •...

  • Page 20: Indicator Lights

    Safety Getting Started Installation Usage Troubleshooting Glossary Indicator Lights Wideband Modem Front Panel The Touchstone™ Wideband Modem has six lights to assist in troubleshooting. Patterns: Normal Operation The following table shows indicator light patterns during normal operation. An x in- dicates that the particular light is not important for determining the state.
  • Page 21 Safety Getting Started Installation Usage Troubleshooting Glossary LED Indicators: Startup Sequence The following table shows the Wideband Modem light patterns during each phase of the startup sequence. An x indicates that the light is not important for determin- ing the state. Name Description Power...

  • Page 22: Using The Reset Button

    Safety Getting Started Installation Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Wideband Modem, to reset the modem as if you disconnected power. You may need to reset the Wideband Modem if you are having problems connecting to the Internet.

  • Page 23: Troubleshooting

    Safety Getting Started Installation Usage Troubleshooting Glossary Troubleshooting Problems and Solutions The Wideband Modem is plugged in, but the Power light is off. Check all power connections. Is the AC adapter plugged in firmly at both ends? If you plugged the AC adapter into a power strip, make sure the strip is switched on.
  • Page 24 Safety Getting Started Installation Usage Troubleshooting Glossary I’m not getting on the Internet. If you are using a hub, is the hub turned on? If you have connected the PC or Wideband Modem to the crossover port on a hub, toggle the crossover switch.

  • Page 25: Terms And Abbreviations

    Safety Getting Started Installation Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Terms and Abbreviations Category 5 (Cat5E) A high-quality type of cable, used for Fast Ethernet (100BaseT) or Gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5E cable.
  • Page 26 Safety Getting Started Installation Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability stan- dards used for data communications equipment on an HFC network. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN).
  • Page 27 Safety Getting Started Installation Usage Troubleshooting Glossary ISDN Integrated Services Digital Network. A digital telephony standard that pro- vides communication speeds about twice as fast as standard dialup. Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another.
  • Page 28 Safety Getting Started Installation Usage Troubleshooting Glossary RoHS Restriction of Hazardous Substances. Refers to items governed by Directive 2002/ 95/EC of the European Parliament. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Wideband Modem.
  • Page 29 © 2006 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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