Arris Touchstone TM402 Installation Manual
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Arris Touchstone TM402 Installation Manual

Arris Touchstone TM402 Installation Manual

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1 Product Specifications
This chapter details the Touchstone™ Telephony Modem product specifications.
2 Installing the Telephony Modem
This chapter explains how to install a new Telephony Modem at a subscriber site.
3 Installing the Telephony Modem USB Drivers
Use this procedure to install USB drivers for the ARRIS Touchstone™ Telephony
Modem on a Windows system.
4 Using the Telephony Modem
This chapter describes the controls and features available on the Model 4 Touch-
stone Telephony Modems, and covers basic troubleshooting procedures.
5 Troubleshooting the Telephony Modem
This chapter identifies problems that might occur following the Telephony Modem
installation. These troubleshooting procedures provide corrective actions that may
be required.
Touchstone™
Telephony Modem Installation Guide
Release 4 Standard 3.0
August 2004
ARSVD00770

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  • Page 1 This chapter explains how to install a new Telephony Modem at a subscriber site. 3 Installing the Telephony Modem USB Drivers Use this procedure to install USB drivers for the ARRIS Touchstone™ Telephony Modem on a Windows system. 4 Using the Telephony Modem This chapter describes the controls and features available on the Model 4 Touch- stone Telephony Modems, and covers basic troubleshooting procedures.
  • Page 2 Touchstone Telephony ARSVD00770 Standard 2.0 Aug 2004...
  • Page 3 Publication history August 2004 Release 4.0 Standard 3.0 of the document to include information relating to the new variants as well as the 402G and 402H models. May 2004 Standard 2.0 version of the document. Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004...
  • Page 4 iv Publication history Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004...

  • Page 5: Table Of Contents

    Contents Base Unit Markings, Symbols, and Labels.............. viii Regulatory Symbols.................... viii Safety requirements ....................x Radio Frequency Emissions and Immunity..............x FCC Declaration of Conformity: ................x Product Safety......................xi European Compliance....................xi Product Specifications Electrical Specifications..................1-1 Physical Specifications................... 1-1 Data Communications Specifications..............
  • Page 6 vi Contents LED Indicators: Normal Operation ..............4-5 Using the Standby Feature ................4-6 Resetting the Telephony Modem ............... 4-7 Procedure 4-1 Replacing a Backup Battery Pack (TM402P and TM402Q models)....... . 4-8 Procedure 4-2 Replacing a Backup Battery Pack (TM402G and TM402H models) .
  • Page 7 About this document This guide describes the installation and testing procedures for the Touchstone Telephony Modem models: • TM402A/CE: North American DOCSIS, 220-240V AC power (no battery backup) • TM402A/NA: North American DOCSIS, 100-120V AC power (no battery backup) • TM402B/CE: Euro DOCSIS, 220-240V AC power (no battery backup) •...

  • Page 8: Base Unit Markings, Symbols, And Labels

    Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! 220-240 VAC, 50 Hz, 0.5 A MAX Made in "Country", Patents Pending Copyright 2004 - ARRIS International,Inc All Rights Reserved TM402G/NA Model : TM402G/110 P/N : TM02AC104 DANGER Mains voltages inside this unit.
  • Page 9 About this document ix TM402P/CE TM402P/NA TM402Q/CE Explanation of Functional Indicators Symbol Definition Instructions: The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying the appliance. Alternating Current: A terminal to which or from which an alternating (sinewave) current or voltage may be applied or supplied.

  • Page 10: Safety Requirements

    About this document Safety requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Make sure that the existing wires providing telephone service are physically disconnected from the incumbant service provider’s network interface device.

  • Page 11: Product Safety

    The FCC advises that any unauthorized changes or modifications may void the user’s authority to operate this equipment. For more information on FCC conformity, please contact: ARRIS, 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. This product was FCC certified under test conditions that included the use of the supplied cables between system components.
  • Page 12 xii About this document Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004...

  • Page 13: Product Specifications

    Product Specifications This chapter details the Touchstone™ Telephony Modem product specifications. Electrical Specifications Electrical Ratings (TM402A/NA,TM402P/NA, TM402G/NA) AC Power: 100-120V, 50-60Hz, 0.5A max Electrical Ratings (TM402A/CE, TM402B/CE, TM402P/CE, TM402Q/CE, TM402G/CE, TM402H/CE) AC Power: 220-240V, 50Hz, 0.5A max Physical Specifications Table 1-1 Physical Dimensions TM402P, TM402Q, TM402A, TM402B...

  • Page 14: Data Communications Specifications

    1-2 Product Specifications Environmental Conditions Indoor use only; ambient air temperature 41°F-104°F (5°C to 40°C) Mounting Options Wall mount, vertical desktop, horizontal desktop Data Communications Specifications Ethernet Data Interface 10/100Base-T USB Data Interface Full Speed (12 Mb/S) USB 1.1 Telephony Specifications Subscriber Telephony Interface Two lines of plain old telephone service (POTS) Loop Current...

  • Page 15: Installing The Telephony Modem

    Installing the Telephony Modem This chapter explains how to install a new Telephony Modem at a subscriber site. Requirements Before performing the procedures in this chapter, verify the following: • The subscriber name, address, new telephone number, and Telephony Modem serial number •...

  • Page 16: Overview

    2-2 Installing the Telephony Modem — a torque-limiting wrench for connecting the cable F-connector — screwdriver for wall-mount hardware — wall-mount template (printed on the Wall-Mounting Template and Instructions sheet) — transparent tape (for temporarily securing the mounting template to the wall) •...

  • Page 17: Location

    Installing the Telephony Modem 2-3 — Telephone cable • Load USB drivers (for USB connection only) Location Always position the Telephony Modem: • within 5 feet (1.6 m) of all necessary cable connections without stretching or adding extension cords. • with enough clearance between the bottom of the Telephony Modem, and any flooring or shelving underneath, to allow access to cabling.

  • Page 18: Procedure

    2-4 Installing the Telephony Modem Procedure 2-1 Installing the Batteries (TM402P and TM402Q models) TM402P and TM402Q Telephony Modems are shipped with one or two lithium-ion (Li-ion) batteries. Use this procedure to install the backup batteries. Action Pull down on the two latches holding the battery door (on the bottom of the Telephony Modem) and pull the door toward you.
  • Page 19 Installing the Telephony Modem 2-5 Procedure 2-1 (continued) Installing the Batteries Push the battery into the bay until it latches into place. The following photo shows a Telephony Modem with both batteries installed. Bay 1 Note 1: The Telephony Modem does not begin operating until you apply AC power.

  • Page 20: Procedure

    2-6 Installing the Telephony Modem Procedure 2-2 Installing the Battery (TM402G and TM402H models) TM402G and TM402H Telephony Modems are shipped with one lithium-ion (Li-ion) battery. Use this procedure to install the backup battery. Action Pull down on the latch holding the battery door (on the bottom of the Telephony Modem) and pull the door toward you.
  • Page 21 Installing the Telephony Modem 2-7 Procedure 2-2 (continued) Installing the Batteries Push the battery into the bay until it latches into place. The following photo shows a Telephony Modem with the battery inserted. Note 1: The Telephony Modem does not begin operating until you apply AC power.

  • Page 22: Procedure

    2-8 Installing the Telephony Modem Procedure 2-3 Mounting the Telephony Modem This procedure applies to all Telephony Modem models. Before proceeding, please complete, “Installing the Batteries (TM402P and TM402Q models)” on page 2-4 or “Installing the Battery (TM402G and TM402H models)” on page 2-6 where appropriate.
  • Page 23 Installing the Telephony Modem 2-9 Procedure 2-3 (continued) Mounting the Telephony Modem Wall-mounting instructions Position the mounting template on the surface where you intend to mount the Telephony Modem and secure in place with transparent tape. Drill holes through the template in the specified locations for the mounting screws.
  • Page 24 2-10 Installing the Telephony Modem Procedure 2-3 (continued) Mounting the Telephony Modem Note: When mounting the TM402A or TM402B unit vertically, first you must engage the stand on the bottom of the unit. To do so, pull the oval foot out slightly, twist the foot as shown below, and place the Telephony Modem in the desired location.

  • Page 25: Procedure

    Installing the Telephony Modem 2-11 Procedure 2-4 Connecting the Telephony Modem Follow these steps to make RF, power, data, and telephone connections to the Telephony Modem. Before proceeding, complete “Mounting the Telephony Modem” on page 2-8. Considerations • Do not connect the same computer to both the Ethernet and USB ports. •...
  • Page 26 2-12 Installing the Telephony Modem Procedure 2-4 (continued) Connecting the Telephony Modem E Ethernet - use this connection to connect the Telephony Modem to the customer’s equipment via the Ethernet cable F RF - connection for network coax cable The following shows the rear panel of the Telephony Modem (402P and 402Q): The following shows the rear panel of the Telephony Modem (402A and 402B).
  • Page 27 Installing the Telephony Modem 2-13 Procedure 2-4 (continued) Connecting the Telephony Modem The following shows the rear panel of the Telephony Modem (402G and 402H): Action Verify proper grounding of the incoming coax shield. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the connector on the Telephony Modem labeled “Cable”.
  • Page 28 2-14 Installing the Telephony Modem Procedure 2-4 (continued) Connecting the Telephony Modem Making Ethernet Connections Connect one end of the Ethernet cable to the Ethernet port on your computer, and the other end to the port on the back of the Telephony Modem labeled “Ethernet 10/100.”...

  • Page 29: Installing The Telephony Modem Usb Drivers

    Installing the Telephony Modem USB Drivers Use this procedure to install USB drivers for the ARRIS Touchstone™ Telephony Modem on a Windows system. This procedure does not explain how to provision the Telephony Modem or otherwise begin actual subscriber service.

  • Page 30: Procedure

    3-2 Installing the Telephony Modem USB Drivers Procedure 3-1 Installing USB Drivers Follow these steps to install USB drivers on a supported Windows operating system. Note: Depending on your operating system, the dialog boxes shown on your computer may differ slightly from those shown in this procedure. Make sure the Telephony Modem is on (the Power light should be on).
  • Page 31 6-8. Windows XP users may go to step 9. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem.
  • Page 32 3-4 Installing the Telephony Modem USB Drivers Procedure 3-1 (continued) Installing USB Drivers Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
  • Page 33 Installing the Telephony Modem USB Drivers 3-5 Procedure 3-1 (continued) Installing USB Drivers Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. —end— Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004...
  • Page 34 3-6 Installing the Telephony Modem USB Drivers Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004...

  • Page 35: Using The Telephony Modem

    Using the Telephony Modem This chapter describes the controls and features available on the Model 4 Touchstone Telephony Modems, and covers basic troubleshooting procedures. About Backup Batteries The Telephony Modem is designed so that you can replace the battery pack in a wall-mounted modem without disconnecting AC power or removing the modem from the wall.

  • Page 36: About The Backup Battery (Tm402G/Tm402H)

    4-2 Using the Telephony Modem About the Backup Battery (TM402G/TM402H) The TM402G and TM402H Telephony Modems use a single Li-Ion battery pack. See “Replacing a Backup Battery Pack (TM402G and TM402H models)” on page 4-10 for replacement instructions. A fully-charged battery pack will typically power the Telephony Modem for the durations shown (or longer) in the table below: Table 4-2 Nominal Battery Powering (TM402G and TM402H models only)
  • Page 37 Using the Telephony Modem 4-3 • US - indicates upstream connectivity from the Telephony Modem to the headend. • Online - indicates connectivity to the Internet. • Link - indicates Ethernet connectivity and activity between the Telephony Modem and the customer’s computer equipment. •...

  • Page 38: Led Indicators: Startup Sequence

    4-4 Using the Telephony Modem LED Indicators: Startup Sequence The table below shows the Telephony Modem LED patterns during the startup sequence. Note: The patterns shown in this section are valid at the time of this publication. Software upgrades may use different patterns; see the Software Operator’s Guide corresponding to your deployed software load for updated patterns.

  • Page 39: Led Indicators: Normal Operation

    Using the Telephony Modem 4-5 LED Indicators: Normal Operation The following table shows the Telephony Modem LED patterns during normal operation. Operating Power Online Link Tel. 1/ Batt. 1/ Mode Tel. 2 Batt. 2 On = On = On = On = CPE On = Service On =...

  • Page 40: Using The Standby Feature

    4-6 Using the Telephony Modem Using the Standby Feature Model 4 Touchstone Telephony Modems have a Standby button on the front panel. Pressing the Standby button cycles the Telephony Modem through the following sequence of states: • Normal mode: the Ethernet and USB interfaces are connected to the internet through the RF interface and packets can pass between all three.

  • Page 41: Resetting The Telephony Modem

    Using the Telephony Modem 4-7 Resetting the Telephony Modem Use the Reset button, on the back of the TM402 Telephony Modem, to reset the modem to its initial power-up state. The Reset button is recessed to prevent accidental resets. Use a pointed non-metallic object to press the button. The following diagram shows the location of the Reset button for the TM402P and TM402Q.

  • Page 42: Procedure

    Requirements You need the following item(s) for this procedure: • one or two replacement battery pack(s), ARRIS order number 710476 (contact your next level of support for a list of currently available battery suppliers) Action Pull down on the two latches holding the battery door (on the bottom of the Telephony Modem) and pull the door toward you.
  • Page 43 Using the Telephony Modem 4-9 Note: The TM402P and TM402Q models use one or two lithium-ion battery pack(s). This battery does contain precious material; there may be some benefit in recycling. Please dispose of the battery responsibly and in accordance with local ordinances. —end—...

  • Page 44: Procedure

    Requirements You need the following item(s) for this procedure: • one replacement battery pack, ARRIS order number 710476 (contact your next level of support for a list of currently available battery suppliers) Action Pull down on the latch holding the battery door (on the bottom of the Telephony Modem) and pull the door toward you.

  • Page 45: Troubleshooting The Telephony Modem

    Troubleshooting the Telephony Modem This chapter identifies problems that might occur following the Telephony Modem installation. These troubleshooting procedures provide corrective actions that may be required. When performing troubleshooting actions, continue through each step until the trouble condition clears. Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004...

  • Page 46: Procedure

    5-2 Troubleshooting the Telephony Modem Procedure 5-1 Troubleshooting the Power Connection Symptoms Telephony Modem does not have power; none of the LED indicators are lit. Action Make sure that all cabling is properly connected. Make sure that the outlet to which the power supply is plugged into is not controlled by a switch.

  • Page 47: Procedure

    Troubleshooting the Telephony Modem 5-3 Procedure 5-2 Troubleshooting the Ethernet Connection Symptoms Data service through the Ethernet port is not available. Action Make sure the Telephony Modem has power (the Power LED should be on). Make sure that the Telephony Modem has completely ranged and registered and not in Standby mode.

  • Page 48: Procedure

    ARRIS cable modem driver. To correct this: Disconnect the USB cable between the PC and the Telephony Modem. Use the ARRIS Uninstall utility (“remove.exe” on the ARRIS driver CD) to remove the improperly-installed driver. Reboot the PC.

  • Page 49: Procedure

    Troubleshooting the Telephony Modem 5-5 Procedure 5-4 Troubleshooting Telephone Connection Symptoms Telephone service is not available. CAUTION Make sure that the existing wires providing telephone service are physically disconnected from the incumbant service provider’s network interface device. This is a physical break in the connection, not just a discontinuation of service.
  • Page 50 5-6 Troubleshooting the Telephony Modem Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004...
  • Page 52  2002-2004 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

This manual is also suitable for:

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