Arris Touchstone WBM760 User Manual
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Arris Touchstone WBM760 User Manual

Wideband cable modem
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Touchstone
WBM760
®
Wideband Cable Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, or checking your email, the Touch-
stone WBM760 Wideband Cable Modem brings it all to you faster and more reli-
ably. The high-speed, always-on connection won't keep you waiting.
The Touchstone Wideband Cable Modem provides an Ethernet connection for use
with either a single computer or home/office Local Area Network (LAN). Some Wide-
band Cable Modems also provide a USB 2.0 connection. You can connect two sep-
arate computers at the same time using both of these connections.
Installation is simple and your cable company will provide assistance to you for any
special requirements.
The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Wideband Cable Modem
Installing USB Drivers on Your PC
Configuring Your Ethernet Connection
Using the Wideband Cable Modem
Troubleshooting
Glossary

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Summary of Contents for Arris Touchstone WBM760

  • Page 1 Touchstone WBM760 ® Wideband Cable Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touch- stone WBM760 Wideband Cable Modem brings it all to you faster and more reli- ably.

  • Page 2: Export Regulations

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers.

  • Page 3: Safety Requirements

    Usage Troubleshooting Glossary Safety Requirements ARRIS Wideband Cable Modems comply with the applicable requirements for per- formance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!

  • Page 4: Radio Frequency Emissions And Immunity

    (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Product Safety UL listed per UL60950. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 5: European Compliance

    CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).

  • Page 6: Getting Started

    Usage Troubleshooting Glossary Getting Started About Your New Wideband Cable Modem The Touchstone WBM760 Wideband Cable Modem is DOCSIS® or Euro-DOCSIS™ compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB 2.0 (if equipped) and Ethernet; both can be used simultaneously •...

  • Page 7: What's On The Cd

    • Wall-mount hardware (optional): if you want to wall-mount your Wide- band Cable Modem, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 8: System Requirements

    For best results, Windows XP should be configured with a TCP receive window size of 256KB (the XP default is 64 KB). The TCP Optimizer pro- gram, available from speedguide.net, can be used to make this change. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 9: Ethernet Or Usb

    Windows operating system (Windows 2000 or later), and has no built-in Ethernet hardware. Wideband Cable Modems with USB ports include a 5-foot (1.6m) USB cable. USB Cable Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 10: What About Security

    (for the same rea- sons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 11 If you have ordered service, your cable company should configure the Wideband Cable Modem automatically. You need only follow the instructions in this section to install and connect the Wideband Cable Modem. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 12: Front Panel

    Link: indicates the status of an Ethernet (all models) or USB (if equipped) connection between the Wideband Cable Modem and computer. The Link light may be yellow or green to indicate a high speed or ultra-high speed connection. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 13: Rear Panel

    B Ethernet connector (yellow): for use with a computer or home network LAN connection. USB connector (if equipped) (blue): for use with a computer USB connec- tion. D Cable: connector for the coax cable. Power: connector for the power cord. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 14 Note: For best performance, use high-quality RG-6 type coax cable and mini- mize or eliminate splitters between the cable jack and the Wideband Cable Modem. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 15 Position the Wideband Cable Modem so that: • air flows freely around it • the back faces the nearest wall • it will not fall to the floor if bumped or moved Proceed to Connecting the Wideband Cable Modem. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 16 Wideband Cable Modem (C). Your computer should detect the Wideband Cable Modem and begin in- stalling the drivers. See Installing USB Drivers on Your PC for driver instal- lation details. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 17 — ARRIS USB Driver CD • A/B Cable of appropriate length (a cable is included in your Wideband Cable Modem package) • (for installations not using DHCP) IP address, subnet, gateway, and DNS in- formation Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 18: Installation Instructions

    Plug the appropriate end of the USB cable into the Wideband Cable Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 19 (there may be a short delay): Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Wideband Cable Modem.
  • Page 20 Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button. The wizard displays a list of search options. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 21 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 22 Ethernet Safety Started Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Click the Finish button. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 23 Plug the appropriate end of the USB cable into the Wideband Cable Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 24 Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 25 When running Vista in 64-bit mode, you must install an updated Vista USB 1.1 driver. Follow these steps to obtain and install the driver. Download the zipped Vista USB driver from the ARRIS website at the fol- lowing link: http://www.arrisi.com/support/usb/index.asp Unzip the files to a directory that can be referenced later (Step 8) during the...
  • Page 26 Vista will not find the driver, and displays the following window. At the prompt, select I don’t have the disc. Show me other options. Select Browse my computer for driver software (advanced). Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 27 Browse to the directory that you set up in step 2. Select Next. Once Vista finds the driver software in the directory specified in step 8, in- stallation is in progress as shown below. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 28 USB driver has been successfully installed. Select Close. 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 29 Getting Ethernet Safety Started Installation Drivers Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows 7 Follow these steps to install USB drivers on Windows 7. Installing Touchstone USB Drivers on New Windows 7 Systems When running Windows 7 in either 32-bit mode or 64-bit mode, simply connect your PC to the Touchstone Telephony Modem or Cable Modem.
  • Page 30 Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility. Removing USB Drivers (all but 64-bit Vista) If you connect the Wideband Cable Modem USB to your computer before inserting the ARRIS driver installation CD, Windows may install a “composite”...
  • Page 31 Follow these steps to uninstall the 64-bit USB driver, if necessary. If you no longer have the USB driver, download the zipped Vista USB driver from the ARRIS website at the following link: http://www.arrisi.com/support/usb/index.asp If necessary, unzip the files to a directory that can be accessed for the unin- stallation.

  • Page 32: Configuring Your Ethernet Connection

    • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 33: Tcp/Ip Configuration For Windows 2000

    Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 34 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 35: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 36 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 37: Tcp/Ip Configuration For Windows Vista

    Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Double-click Network and Sharing Center. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 38 Click Manage network connections. If prompted for a connection, choose Local Area Connection. Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 39 Glossary Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 40: Tcp/Ip Configuration For Windows 7

    Getting Ethernet Safety Started Installation Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TM602 Telephony Modem User’s Guide...
  • Page 41 Getting Ethernet Safety Started Installation Drivers Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TM602 Telephony Modem User’s Guide...
  • Page 42 Getting Ethernet Safety Started Installation Drivers Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties. Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows and then click Close to back out of the remaining setup screens.
  • Page 43 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Click the Network icon. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 44 Choose Automatic from the Location drop-down menu, and Built-in Eth- ernet from the Show menu. Choose the TCP/IP tab, if necessary. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 45: Cable Modem

    To take full advantage of the WBM760 high speed data connection, you may need to tune your computer’s connection parameters. The following programs may be useful: • Windows: TCP Optimizer, available from speedguide.net • MacOS X: Broadband Tuner, available from apple.com support downloads Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 46 Note 2: If you have computers connected on both the USB and Ethernet ports, the Link indicator is green only if both connections are high-speed (USB 2.0 and 1000 BaseT Ethernet). Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 47: Using The Reset Button

    Modem if you are having problems connecting to the Internet. Use a pointed non-metallic object to press this button. The drawing to the left shows the location of the Reset button. Reset The Reset button is recessed to prevent accidental resets. button Touchstone WBM760 Wideband Cable Modem User’s Guide...

  • Page 48: Troubleshooting

    Wideband Cable Modem and CATV outlet, remove the splitters and connect the Wideband Cable Modem directly to the outlet. Proceed to the Ethernet or USB solutions (next page) if necessary. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 49 Wideband Cable Modem. Con- necting the Wideband Cable Modem to 10Base-T devices may limit connec- tion speeds as well. To test your network speed, try an online test such as http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 50 Restart the computer. Do the following to uninstall and the reinstall your USB drivers: a. Disconnect the USB cable to the Wideband Cable Modem. b. Insert the Wideband Cable Modem CD-ROM into your computer. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 51 Start the Remove utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing USB Drivers on Your Replace the USB cable. Call your cable company for help. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 52 DHCP allows the cable company to configure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 53 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 54 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 55 (Universal Serial Bus) An interface used for connecting a variety of acces- sories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single computer. Touchstone WBM760 Wideband Cable Modem User’s Guide...
  • Page 56 Troubleshooting USB Problems Instructions Glossary All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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