Table of Contents
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Touchstone
TM604 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM604 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone serv-
ice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). In addition, the
Touchstone Telephony Modem provides up to four separate lines of telephone
service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
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Table of Contents
Related Manuals for Arris Touchstone TM604
Summary of Contents for Arris Touchstone TM604
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM604 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone serv- ice.
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Page 2: Export Regulations
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers. -
Page 3: Safety Requirements
Started Installation Configuration Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! - Page 4 When the Telephony Modem is connected to a local computer, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications. Touchstone TM604 Telephony Modem User’s Guide...
- Page 5 Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone TM604 Telephony Modem User’s Guide...
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Page 6: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product or battery... -
Page 7: Getting Started
Troubleshooting Glossary Started Installation Configuration Getting Started About Your New Telephony Modem The Touchstone TM604 Telephony Modem is DOCSIS® compliant with the follow- ing features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet connections •... -
Page 8: Items You Need
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in- formation carefully and contact your cable company if you have any ques- Phone Cable tions. Touchstone TM604 Telephony Modem User’s Guide... -
Page 9: Getting Service
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM604 Telephony Modem User’s Guide... -
Page 10: System Requirements
To determine which model you have pur- chased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem. Model Number Touchstone TM604 Telephony Modem User’s Guide... -
Page 11: What About Security
Besides certain vulnerability problems, most cable companies prohibit run- ning servers on consumer-level accounts and may suspend your account for violating your terms of service. • Use the cable company’s mail servers for sending email. Touchstone TM604 Telephony Modem User’s Guide... - Page 12 If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone TM604 Telephony Modem User’s Guide...
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Page 13: Battery Installation And Replacement
Telephony Modem by about 5/8 inch (16 mm). Your cable company may include a backup battery with your Telephony Modem. You can order any of the batteries shown here at http://yourbroadbandstore.com/ Touchstone TM604 Telephony Modem User’s Guide... - Page 14 The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. WRONG WRONG RIGHT Touchstone TM604 Telephony Modem User’s Guide...
- Page 15 Maximum Backup Battery Installation Pull back the battery door latch and remove the battery door. The Maximum Backup battery replaces the door; store the door in a safe place. Place the battery on a firm horizontal surface. Touchstone TM604 Telephony Modem User’s Guide...
- Page 16 Push straight down on the Tele- phony Modem until the battery latch clicks into place. Note: You may need to push down gently on the front of the Telephony Modem to latch the battery into place. Touchstone TM604 Telephony Modem User’s Guide...
- Page 17 Extended Backup Battery Removal Pull back the battery door latch and remove the battery door. Set the door aside. Pull the strap until the battery disconnects and slides out of the bay. Battery Pull Strap Touchstone TM604 Telephony Modem User’s Guide...
- Page 18 Usage Troubleshooting Glossary Started Installation Configuration Maximum Backup Battery Removal Grasp the battery and pull back on the latch at the front of the battery. Latch Gently rock the battery out of the bay. Touchstone TM604 Telephony Modem User’s Guide...
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Page 19: Installing And Connecting Your Telephony Modem
Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM604 Telephony Modem User’s Guide... -
Page 20: Front Panel
Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. D Cable: connector for the coax cable. Power: connector for the power cord. Touchstone TM604 Telephony Modem User’s Guide... -
Page 21: Mounting The Telephony Modem
• near a cable outlet (to avoid long cable runs). Note: If your Telephony Modem has the maximum backup battery installed, wall-mount the Telephony Modem horizontally, with the battery side fac- ing the floor. Touchstone TM604 Telephony Modem User’s Guide... - Page 22 Position the Telephony Modem so that: • air flows freely around it • the back faces the nearest wall • it will not fall to the floor if bumped or moved Proceed to Connecting the Telephony Modem. Touchstone TM604 Telephony Modem User’s Guide...
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Page 23: Connecting The Telephony Modem
Telephony Modem (A). Connect the other end to the tele- phone. Note: If you have a phone with two separate lines on a single RJ-14 cord, it must be plugged into the port labeled “Tel 1/2” or “Tel 3/4.” Touchstone TM604 Telephony Modem User’s Guide... -
Page 24: Configuring Your Ethernet Connection
TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows ME • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TM604 Telephony Modem User’s Guide... -
Page 25: Tcp/Ip Configuration For Windows 98Se
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM604 Telephony Modem User’s Guide... - Page 26 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM604 Telephony Modem User’s Guide...
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Page 27: Tcp/Ip Configuration For Windows 2000
Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TM604 Telephony Modem User’s Guide... - Page 28 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM604 Telephony Modem User’s Guide...
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Page 29: Tcp/Ip Configuration For Windows Me
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM604 Telephony Modem User’s Guide... - Page 30 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM604 Telephony Modem User’s Guide...
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Page 31: Tcp/Ip Configuration For Windows Xp
From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM604 Telephony Modem User’s Guide... - Page 32 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM604 Telephony Modem User’s Guide...
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Page 33: Tcp/Ip Configuration For Windows Vista
Troubleshooting Glossary Started Installation Configuration TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Double-click Network and Sharing Center. Touchstone TM604 Telephony Modem User’s Guide... - Page 34 Configuration Click Manage network connections. If prompted for a connection, choose Local Area Connection. Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Touchstone TM604 Telephony Modem User’s Guide...
- Page 35 Installation Configuration Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Touchstone TM604 Telephony Modem User’s Guide...
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Page 36: Tcp/Ip Configuration For Windows 7
Getting Battery Ethernet Safety Installation Usage Troubleshooting Glossary Started Installation Configuration TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TM602 Telephony Modem User’s Guide... - Page 37 Getting Battery Ethernet Safety Installation Usage Troubleshooting Glossary Started Installation Configuration Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TM602 Telephony Modem User’s Guide...
- Page 38 Getting Battery Ethernet Safety Installation Usage Troubleshooting Glossary Started Installation Configuration Click Properties to open the Properties window. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties. Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows and then click Close to back out of the remaining setup screens.
- Page 39 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TM604 Telephony Modem User’s Guide...
- Page 40 Getting Battery Ethernet Safety Installation Usage Troubleshooting Glossary Started Installation Configuration Click the Network icon. Touchstone TM604 Telephony Modem User’s Guide...
- Page 41 Choose Automatic from the Location drop-down menu, and Built-in Eth- ernet from the Show menu. Choose the TCP/IP tab, if necessary. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. Touchstone TM604 Telephony Modem User’s Guide...
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Page 42: Using The Telephony Modem
If the Telephony Modem alternates flashing the Battery light and all other lights, the installed battery is incompatible with the Telephony Modem. Remove the battery and install one of the batteries described in Battery Installation and Replacement (TM604G Only). Touchstone TM604 Telephony Modem User’s Guide... - Page 43 Off = Battery No AC power Power Flash Flash Battery Off-hook Flash Installed Battery bad Off = or low disabled No AC Power No Battery Firmware (normal (normal (normal Flash Flash Upgrade operation) operation) operation) Touchstone TM604 Telephony Modem User’s Guide...
- Page 44 * = Battery LEDs only apply to those models with battery backup Cable Modem Start Up Sequence Online Link Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; retrieving Flash setup information from cable operator Touchstone TM604 Telephony Modem User’s Guide...
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Page 45: Using The Reset Button
If a battery is already installed in the Telephony Modem, remove it. Re-insert the battery into the Telephony Modem (see Battery Installation and Replacement (TM604G Only) for details). Press the Reset button; the Power light should turn on immediately. Touchstone TM604 Telephony Modem User’s Guide... -
Page 46: Troubleshooting
Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the out- let. Proceed to the Ethernet solutions (next page) if necessary. Touchstone TM604 Telephony Modem User’s Guide... - Page 47 • Is the Power LED lit? If not, check to make sure the Telephony Modem is plugged in and the outlet has power. If the LED is lit, go to the next step. Touchstone TM604 Telephony Modem User’s Guide...
- Page 48 If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring techni- cian to correct the house wiring. If you still do not have dial tone, con- tact your service provider. Touchstone TM604 Telephony Modem User’s Guide...
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Page 49: Glossary
DHCP allows the cable company to configure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TM604 Telephony Modem User’s Guide... - Page 50 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone TM604 Telephony Modem User’s Guide...
- Page 51 For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Touchstone TM604 Telephony Modem User’s Guide...
- Page 52 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TM604 Telephony Modem User’s Guide...
- Page 53 ©2005–2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.