Arris WBM750 Touchstone User Manual

Wideband cable modem

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Touchstone

WBM750

Wideband Cable Modem

User's Guide

Get ready to experience the Internet's express lane! Whether you're checking out

streaming media, downloading new software, or checking your email, the Touch-

stone WBM750 Wideband Cable Modem brings it all to you faster and more reli-

ably. The high-speed, always-on connection won't keep you waiting.

The Touchstone Wideband Cable Modem provides an Ethernet connection for use

with either a single computer or home/ofﬁce Local Area Network (LAN). Some Wide-

band Cable Modems also provide a USB 2.0 connection. You can connect two sep-

arate computers at the same time using both of these connections.

Installation is simple and your cable company will provide assistance to you for any

special requirements.

The links below provide more detailed instructions.

Safety Requirements

Getting Started

Installing and Connecting Your Wideband Cable Modem

Installing USB Drivers on Your PC

Conﬁguring Your Ethernet Connection

Using the Wideband Cable Modem

Troubleshooting

Glossary

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Summary of Contents for Arris WBM750 Touchstone

Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touch- stone WBM750 Wideband Cable Modem brings it all to you faster and more reli- ably. The high-speed, always-on connection won’t keep you waiting.
Page 2: Export Regulations
Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers.
Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS Wideband Cable Modems comply with the applicable requirements for per- formance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualiﬁed personnel only!
Page 4: Radio Frequency Emissions And Immunity
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Product Safety UL listed per UL60950. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 5: European Compliance
CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
Page 6: Getting Started
Usage Troubleshooting Glossary Getting Started About Your New Wideband Cable Modem The Touchstone WBM750 Wideband Cable Modem is DOCSIS® or Euro-DOCSIS™ compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB 2.0 (if equipped) and Ethernet; both can be used simultaneously •...
Page 7: What's On The Cd
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in- formation carefully and contact your cable company if you have any ques- tions. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 8: System Requirements
Recommended Hardware The following hardware conﬁguration is the minimum recommended. Computers not meeting this conﬁguration can still work with the WBM750, but may not be able to make maximum use of WBM750 throughput. CPU: P4, 3GHz or faster...
Page 9: Ethernet Or Usb
To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers). USB Cable For more information about connecting two or more computers, contact your cable service provider. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 10: What About Security
(for the same rea- sons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 11 If you have ordered service, your cable company should conﬁgure the Wideband Cable Modem automatically. You need only follow the instructions in this section to install and connect the Wideband Cable Modem. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 12: Front Panel
B DS: indicates downstream connectivity US: indicates upstream connectivity D Online: indicates internet data transmission status Link: indicates Ethernet (all models) or USB (if equipped) connectivity between the Wideband Cable Modem and computer Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 13: Rear Panel
(yellow): for use with a computer or home network LAN connection. Reset Ethernet Cable connector (if equipped) (blue): for use with a computer USB connec- 10/100/1000 tion. D Cable: connector for the coax cable. Power: connector for the power cord. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 14 Note: For best performance, use high-quality RG-6 type coax cable and mini- mize or eliminate splitters between the cable jack and the Wideband Indicator Cable Modem. Lights Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 15 ﬂows freely around it Step 3 Step 4 • the back faces the nearest wall • it will not fall to the ﬂoor if bumped or moved Proceed to Connecting the Wideband Cable Modem. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 16 Wideband Cable Modem (C). Your computer should detect the Wideband Cable Modem and begin in- stalling the drivers. See Installing USB Drivers on Your PC for driver instal- lation details. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 17: Installation Instructions
Select the link for your operating system to see the installation instructions. • Installing USB Drivers on Windows 2000 • Installing USB Drivers on Windows XP • Installing USB Drivers on Windows Vista Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 18 The following window appears, indicating that the PC has detected a new USB device: Wait for the system to start the installation wizard and display the following window (there may be a short delay): Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 19 Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Speciﬁcation) driver for the Wideband Cable Modem. Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a speciﬁc driver, then click the Next button.
Page 20 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 21 Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Click the Finish button. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 22 Plug the appropriate end of the USB cable into the Wideband Cable Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 23 Installation Drivers Conﬁguration Usage Troubleshooting Glossary Click the Next button. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 24 When running Vista in 64-bit mode, you must install an updated Vista USB 1.1 driver. Follow these steps to obtain and install the driver. Download the zipped Vista USB driver from the ARRIS website at the fol- lowing link: http://www.arrisi.com/support/usb/index.asp Unzip the ﬁles to a directory that can be referenced later (Step 8) during the...
Page 25 Vista will not ﬁnd the driver, and displays the following window. At the prompt, select I don’t have the disc. Show me other options. Select Browse my computer for driver software (advanced). Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 26 Browse to the directory that you set up in step 2. Select Next. Once Vista ﬁnds the driver software in the directory speciﬁed in step 8, in- stallation is in progress as shown below. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 27 USB driver has been successfully installed. Select Close. 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 28 Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility. Removing USB Drivers (all but 64-bit Vista) If you connect the Wideband Cable Modem USB to your computer before inserting the ARRIS driver installation CD, Windows may install a “composite”...
Page 29 Follow these steps to uninstall the 64-bit USB driver, if necessary. If you no longer have the USB driver, download the zipped Vista USB driver from the ARRIS website at the following link: http://www.arrisi.com/support/usb/index.asp If necessary, unzip the ﬁles to a directory that can be accessed for the unin- stallation.
Page 30: Configuring Your Ethernet Connection
TCP/IP Conﬁguration for Windows 98SE • TCP/IP Conﬁguration for Windows 2000 • TCP/IP Conﬁguration for Windows ME • TCP/IP Conﬁguration for Windows XP • TCP/IP Conﬁguration for Windows Vista • TCP/IP Conﬁguration for MacOS X Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 31: Tcp/Ip Configuration For Windows 98Se
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Conﬁguration tab in the Network window to display the list of Network Adapters. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 32 Click OK to accept the new settings, and OK again to close the Conﬁgura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 33: Tcp/Ip Configuration For Windows 2000
Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 34 Click OK to accept the new settings, and OK again to close the Conﬁgura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 35: Tcp/Ip Configuration For Windows Me
From the computer, select Start > Settings > Control Panel. Double click on the Network icon in the Control Panel. Click the Conﬁguration tab in the Network window to display the list of Network Adapters. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 36 Click OK to accept the new settings, and OK again to close the Conﬁgura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 37: Tcp/Ip Configuration For Windows Xp
From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Conﬁguration tab in the Network window to display the list of Network Adapters. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 38 Click OK to accept the new settings, and OK again to close the Conﬁgura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 39: Tcp/Ip Configuration For Windows Vista
Conﬁguration Usage Troubleshooting Glossary TCP/IP Conﬁguration for Windows Vista Follow these steps to conﬁgure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Double-click Network and Sharing Center. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 40 Click Manage network connections. If prompted for a connection, choose Local Area Connection. Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 41 Glossary Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Touchstone WBM750 Wideband Cable Modem User’s Guide...
Page 42 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary TCP/IP Conﬁguration for MacOS X Follow these steps to conﬁgure the Ethernet interface for use with Touchstone prod- ucts. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Click the Network icon.
Page 43 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary Choose Automatic from the Location drop-down menu, and Built-in Eth- ernet from the Show menu. Choose the TCP/IP tab, if necessary. Choose Using DHCP from the Conﬁgure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application.
Page 44: Cable Modem
Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. To take full advantage of the WBM750 high speed data connection, you may need to tune your computer’s connection parameters. The following programs may be useful: •...
Page 45 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary Indicator Lights for the WBM750A/B Models The Wideband Cable Modem has ﬁve indicator lights to assist in troubleshooting. Patterns: Normal Operation The following table shows light patterns during normal operation. Mode Power Online...
Page 46: Using The Reset Button
Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Wideband Cable Modem, to reset the modem as if you power cycled the unit. You may need to reset the Wideband Cable Modem if you are having problems connecting to the Internet.
Page 47: Troubleshooting
Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary Troubleshooting The Wideband Cable Modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in ﬁrmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on.
Page 48 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? If you have connected the PC or Wideband Cable Modem to the crossover port on a hub, toggle the cross- over switch.
Page 49 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary I have two computers connected to the Wideband Cable Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Wideband Cable Modem.
Page 50 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing USB Drivers on Your Replace the USB cable.
Page 51 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. A/B Cable A USB cable that has a narrow rectangular connector on one end (A) and a notched square connector (B) on the other end. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections.
Page 52 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Speciﬁcation. The interoperability stan- dards used for data communications equipment on an HFC network.
Page 53 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary A box with several Ethernet or USB connectors. Ethernet hubs provide a common point of contact for all connected devices; USB hubs allow you to add peripherals without installing a USB card in your computer. IP address A number assigned to your computer by your cable company, used to iden- tify your computer to other systems on the Internet.
Page 54 Getting Ethernet Safety Started Installation Drivers Conﬁguration Usage Troubleshooting Glossary RJ-11 A standard 4-pin modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs.
Page 55 ©2008 ARRIS Group, Inc. All rights reserved Glossary All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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