Table of Contents
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Touchstone
TM1602G
®
Telephony Modem User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone. the Touchstone TM1602G Telephony Modem brings it all to
you faster and more reliably, all while providing toll quality Voice over IP telephone
service. It also provides a Lithium-Ion battery backup to provide continued tele-
phone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
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Table of Contents
Related Manuals for Arris Touchstone TM1602G
Summary of Contents for Arris Touchstone TM1602G
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone. the Touchstone TM1602G Telephony Modem brings it all to you faster and more reliably, all while providing toll quality Voice over IP telephone service.
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Page 2: Export Regulations
©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). -
Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! - Page 4 When the Telephony Modem is connected to a local computer through Eth- ernet cables, the computer must be properly grounded to the building/res- idence AC ground network. All plug-in cards within the computer must be Touchstone TM1602G Telephony Modem User’s Guide...
- Page 5 Warning: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Touchstone TM1602G Telephony Modem User’s Guide...
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Page 6: Industry Canada Compliance
The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 7: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). -
Page 8: Getting Started
Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM1602G Telephony Modem is DOCSIS® compliant with the fol- lowing features: • Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0 cable modems •... -
Page 9: Items You Need
Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in- formation carefully and contact your cable company if you have any ques- tions. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 10: Getting Service
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM1602G Telephony Modem User’s Guide... -
Page 11: System Requirements
Ethernet connection: Windows XP, Windows Vista, Windows 7 or Windows 8 MacOS Ethernet connection: System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X Linux/other Unix Ethernet connection: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Touchstone TM1602G Telephony Modem User’s Guide... -
Page 12: About This Manual
Ethernet hub or broadband router with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Ethernet Cable Touchstone TM1602G Telephony Modem User’s Guide... -
Page 13: What About Security
If you have an open proxy, your cable company may suspend your account to protect the rest of the net- work. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 14: Battery Installation And Replacement
(8-cell) of backup time, depending on model and usage. It replaces the bat- tery door, and increases the height of the Telephony Modem by about 5/8 inch (16 mm). Maximum Battery Installation and Replacement Maximum Backup Battery Touchstone TM1602G Telephony Modem User’s Guide... -
Page 15: Basic Battery Installation And Replacement
Note: Batteries will not insert completely into the Telephony Modem if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. Battery Guide Touchstone TM1602G Telephony Modem User’s Guide... - Page 16 Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Receiver Slots Hinge Tabs Touchstone TM1602G Telephony Modem User’s Guide...
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Page 17: Extended Battery Installation And Replacement
The battery should slide into the bay without significant Battery Guide force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. Battery Pull Strap WRONG WRONG RIGHT Touchstone TM1602G Telephony Modem User’s Guide... - Page 18 Telephony Modem until the latch snaps back into place. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Receiver Slots Hinge Tabs Touchstone TM1602G Telephony Modem User’s Guide...
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Page 19: Maximum Battery Installation And Replacement
Then gently rock the battery out of the bay. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 20: Installing And Connecting Your Telephony Modem
Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 21: Front Panel
Use a pointed non-metallic object to press this button. Ethernet connector (yellow): for use with a computer or home network LAN connection. Cable: connector for the coax cable. Power: connector for the power cord. Cable Reset Ethernet Tel 1 Tel 2 10/100/1000 Touchstone TM1602G Telephony Modem User’s Guide... -
Page 22: Mounting The Telephony Modem
Can you easily run cables between the Telephony Modem’s location and the phones? • If you are connecting devices to the Ethernet port, can you easily run ca bles between the Telephony Modem’s location and the device? Touchstone TM1602G Telephony Modem User’s Guide... - Page 23 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Telephony Modem. Touchstone TM1602G Telephony Modem User’s Guide...
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Page 24: Connecting The Telephony Modem
Making Telephone Connections Connect one end of the telephone cable to one of the grey telephone ports on the back of the Telephony Modem (A or B). Connect the other end to the telephone. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 25: Configuring Your Ethernet Connection
• TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Note: For Windows 8 ansd Windows Vista, use the Windows 7 procedure. They are very similar. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 26: Tcp/Ip Configuration For Windows Xp
Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 27: Tcp/Ip Configuration For Windows 7
Obtain DNS server address automatically, unless instructed otherwise by your cable company. Click OK to accept the newe settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TM1602G Telephony Modem User’s Guide... - Page 28 TCP/IPv4 configuration is completed. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TM1602G Telephony Modem User’s Guide...
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Page 29: Using The Telephony Modem
(touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM1602G Telephony Modem User’s Guide... - Page 30 Battery Installation and Replacement. Indicator Lights: Normal Operation The following table shows light patterns during normal operation. If colors are not indicated, they do not affect the status. Touchstone TM1602G Telephony Modem User’s Guide...
- Page 31 Off = Battery On-hook power No AC Power Battery Flash Flash Flash Installed Off-hook Battery bad Off = disabled or low No AC Power No Battery Firmware (normal (normal (normal operation) Flash Upgrade operation) operation) Touchstone TM1602G Telephony Modem User’s Guide...
- Page 32 No power to Cable Modem Flash Flash Flash Power-on Self Test “Cable Modem Start Up Sequence” Begins Retrieving telephone network in- Flash formation Retrieving telephone line informa- Flash tion Flash Flash Activating telephone service Normal Operation Begins Touchstone TM1602G Telephony Modem User’s Guide...
- Page 33 Downstream acqusition in progress (1/second) (until Upstream Downstream acquisition completed acqusition starts) Fast Flash Upstream acquisition completed (3/second) Slow Flash (during acqusition) Upstream acqusition completed, ready for service On (when modem IP address obtained) Touchstone TM1602G Telephony Modem User’s Guide...
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Page 34: Using The Reset Button
If a battery is already installed in the Telephony Modem, remove it. Re-insert the battery into the Telephony Modem (see Battery Installation and Replacement for details). Press the Reset button; the Power light should turn on immediately. Touchstone TM1602G Telephony Modem User’s Guide... -
Page 35: Troubleshooting
(you may have to replace the cable). If you have one or more splitters between the Telephony Modem and CATV outlet, re- move the splitters and connect the Telephony Modem directly to the outlet. Proceed to the Ethernet solution (next page) if necessary. Touchstone TM1602G Telephony Modem User’s Guide... - Page 36 Telephony Modem. The following steps should help in identifying the source of the problem. • Is the Power LED lit? If not, check to make sure the Telephony Modem is plugged in and the outlet has power. Touchstone TM1602G Telephony Modem User’s Guide...
- Page 37 If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your cable company. Touchstone TM1602G Telephony Modem User’s Guide...
- Page 38 DHCP allows the cable company to configure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TM1602G Telephony Modem User’s Guide...
- Page 39 In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Touchstone TM1602G Telephony Modem User’s Guide...
- Page 40 Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” Touchstone TM1602G Telephony Modem User’s Guide...
- Page 41 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TM1602G Telephony Modem User’s Guide...
- Page 42 ARRIS and the ARRIS logo are all trademarks of ARRIS En- terprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claim- ing the marks and the names of their products.