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Safety
Getting Started
Installation
USB Drivers
Usage
Troubleshooting
Glossary
Touchstone® CM550 Cable Modem
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, or checking your email, the Touch-
stone CM550 Cable Modem brings it all to you faster and more reliably. The high-
speed, always-on connection won't keep you waiting.
The Touchstone Cable Modem provides an USB connection for easy hookup. The
Touchstone Cable Modem also provides an Ethernet connection for use with either
a single computer or home/office LAN. You can even hook up two separate comput-
ers at the same time using both these connections.
Installation can be as simple as making three connections and restarting your com-
puter. Your cable company will provide help with any special requirements.
Follow the links below for more information and detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Cable Modem
Installing USB Drivers on Your PC
Using the Cable Modem
Troubleshooting
Glossary
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CM550 Cable Modem User's Guide
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Related Manuals for Arris Touchstone CM550
Summary of Contents for Arris Touchstone CM550
- Page 1 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Touchstone® CM550 Cable Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touch- stone CM550 Cable Modem brings it all to you faster and more reliably. The high- speed, always-on connection won’t keep you waiting.
- Page 2 The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their respective holders.
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Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements Markings, Symbols, and Labels Regulatory Symbols ARRIS complies with the applicable requirements for performance, construction, labeling, and information as outlined below: No user serviceable parts inside. CAUTION Refer service to qualified Potential equipment damage personnel only! Do not locate the equipment within 6 feet (1.9m) of... -
Page 4: Radio Frequency Emissions And Immunity
68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by the symbol below, disposal of this... -
Page 5: Getting Started
Usage Troubleshooting Glossary Getting Started About Your New Cable Modem The Touchstone CM550 Cable Modem is a DOCSIS 2.0 (A-TDMA and S-CDMA) ready cable modem with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports USB 1.1 and Ethernet; both can be used simulta- neously •... -
Page 6: Items You Need
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Items You Need If you are installing the Cable Modem yourself, make sure you have the following items on hand before continuing: • Cable modem package: see What’s in the Box? for a list of items in the package. -
Page 7: System Requirements
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary System Requirements The Touchstone Cable Modem operates with most computers. The following de- scribes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Cable Modem, you need DOCSIS high-speed Internet service from your cable company. -
Page 8: Ethernet Or Usb
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Ethernet or USB? There are two ways to connect your computer (or other equipment) to the Cable Modem. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). -
Page 9: What About Security
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the fol- lowing tips to enhance your system’s security: •... -
Page 10: Getting Service
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing and Connecting Your Cable Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data service using standard DOCSIS technology. • Make sure you have all the Items You Need. -
Page 11: Front Panel
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Front Panel Cable Modem Front Panel The front of the Cable Modem has the following indicators and controls: A Power: blinks when the Cable Modem is setting up; on steadily when ready for use. -
Page 12: Rear Panel
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Rear Panel Cable Modem Rear Panel The rear of the Cable Modem has the following connectors and controls: A Power: plug the AC adapter in here. connector: for connecting the Cable Modem directly to a PC. Ethernet connector: for connecting the Cable Modem to a PC or home net- work LAN. - Page 13 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Mounting the Cable Modem You can either mount the Cable Modem on a wall or place it on a desktop. For wall- mount applications, you can mount the Cable Modem with the indicators facing up- ward (vertical) or to the size (horizontal).
- Page 14 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Instructions Wall-mounting instructions Position the mounting template on the surface where you intend to mount the Cable Modem and secure in place with transparent tape. Drill holes through the template in the specified locations for the mounting screws.
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Page 15: Connecting The Cable Modem
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Connecting the Cable Modem Rear Panel Power up your computer and insert the CD-ROM included with your modem. Connect one end of the coaxial cable to the cable outlet or splitter, and the other end to the Cable Modem’s Cable connector (E). -
Page 16: Installation Instructions
— at least one free USB port — one of: Windows 98SE, Windows 2000, Windows ME, or Windows XP (Windows 95 and Windows NT are not supported) — ARRIS USB Driver CD Note: Windows XP does not require the installation of USB drivers from the •... - Page 17 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows 98SE Follow these steps to install USB drivers on Windows 98 Second Edition. Note: Always perform these steps in the order shown to minimize possible problems. For example, if you plug in the USB cable before inserting the CD, Windows may install the wrong driver.
- Page 18 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Wait for the system to start the Add New Hardware Wizard and display the following window (there may be a short delay): Select “Search for the best driver” and click the Next button. The wizard displays a list of search options: Home Prev Next...
- Page 19 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted prop- erly, follow these steps: a.
- Page 20 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 21 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows 2000 Follow these steps to install USB drivers on Windows 2000. Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem.
- Page 22 Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Cable Mo- dem. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 23 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Select “Search for a suitable driver...”, then click the Next button. The wizard displays a list of search options. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 24 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted prop- erly, follow these steps: a.
- Page 25 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 26 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows XP Follow these steps to install USB drivers on Windows XP. Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem.
- Page 27 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Click the Next button. The wizard prompts you for the location of the drivers. Select “Search for the best driver” and “Search removable media,” then click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete.
- Page 28 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Installing USB Drivers on Windows ME Follow these steps to install USB drivers on Windows Millennium Edition. Make sure the Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Cable Modem.
- Page 29 When running Vista in 64-bit mode, you must install an updated Vista USB 1.1 driv- er. Follow these steps to obtain and install the driver. Download the zipped Vista USB driver from the ARRIS website at the follow- ing link: http://www.arrisi.com/support/usb/index.asp...
- Page 30 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Vista tries to locate the new USB driver, and displays a “Installing device driver software” at the bottom right of the screen. Vista will not find the driv- er, and displays the following window. At the prompt, select I don’t have the disc.
- Page 31 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Select Browse my computer for driver software (advanced). Home Prev Next CM550 Cable Modem User’s Guide...
- Page 32 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Browse to the directory that you set up in step 2. Select Next. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 33 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Once Vista finds the driver software in the directory specified in step 8, in- stallation is in progress as shown below. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 34 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary 10 The Found New Hardware wizard should display the following screen when the USB driver has been successfully installed. Select Close. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 35 Usage Troubleshooting Glossary 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 36 Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility. Removing USB Drivers (all but 64-bit Vista) If you connect the Cable Modem USB to your computer before inserting the ARRIS driver installation CD, Windows may install a “composite”...
- Page 37 Follow these steps to uninstall the 64-bit USB driver, if necessary. If you no longer have the USB driver, download the zipped Vista USB driver from the ARRIS website at the following link: http://www.arrisi.com/support/usb/index.asp If necessary, unzip the files to a directory that can be accessed for the un- installation.
- Page 38 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Right-click on the remove.exe file, and select Run as administrator from the drop-down menu. Enter the administrator password, if prompted. Follow the instructions as prompted to remove the driver. Home Prev Next CM550 Cable Modem User’s Guide...
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Page 39: Using The Cable Modem
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Using the Cable Modem This chapter describes the controls and features available on the Touchstone Cable Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Cable Modem •... -
Page 40: Using The Reset Button
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Cable Modem, to reset the modem as if you disconnected power. You may need to reset the Cable Modem if you are having problems connecting to the Internet. -
Page 41: Troubleshooting
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Troubleshooting Problems and Solutions The cable modem is plugged in, but the Power light is off. Check all power connections. Is the AC adapter plugged in firmly at both ends? If you plugged the AC adapter into a power strip, make sure the strip is switched on. - Page 42 ARRIS cable modem driver. To correct this: • Disconnect the USB cable between the PC and the Cable Modem. • Use the ARRIS Uninstall utility (on the ARRIS driver CD) to remove the improperly-installed driver. • Reboot the PC. •...
- Page 43 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary I have two PCs connected to the Cable Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Cable Modem. Home Prev Next CM550 Cable Modem User’s Guide...
- Page 44 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Troubleshooting USB Problems Follow these steps if the PC does not auto-detect the Cable Modem using a USB connection. Before you start, make sure that: • You have properly installed and configured the Cable Modem as shown in Installing and Connecting Your Cable Modem.
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Page 45: Glossary
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. A/B Cable A USB cable that has a narrow rectangular connector on one end (A) and a notched square connector (B) on the other end. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connec- tions. - Page 46 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coaxial cable.
- Page 47 Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. MAC address A number that uniquely identifies any device connected to a network. Your cable company uses your Cable Modem’s MAC address to authorize access to the Internet.
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Page 48: Standby Mode
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary Standby mode A Cable Modem operating mode that disconnects the Ethernet and USB interfaces from the Internet. The Cable Modem’s Online light blinks while the modem is in Standby mode. Switched outlet A power outlet that may be turned on and off using a wall switch. - Page 49 2003-2007 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.