Table of Contents
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Touchstone
TM702 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM702 Telephony Modem brings it all to you
up to four times faster than standard DOCSIS 2.0 cable modems. All while provid-
ing toll quality Voice over IP telephone service. Some models even provide a
Lithium-Ion battery backup to provide continued telephone service during power
outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). Some Telephony
Modems also provide a USB connection. You can connect two separate computers
at the same time using both of these connections. In addition, the Touchstone Tele-
phony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM702G Only)
Installing and Connecting Your Telephony Modem
Installing USB Drivers on Your PC
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
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Table of Contents
Related Manuals for Arris Touchstone TM702
Summary of Contents for Arris Touchstone TM702
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM702 Telephony Modem brings it all to you up to four times faster than standard DOCSIS 2.0 cable modems. All while provid- ing toll quality Voice over IP telephone service.
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Page 2: Export Regulations
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers. -
Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! - Page 4 Ethernet cables, the computer must be properly grounded to the build- ing/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications. Touchstone TM702 Telephony Modem User’s Guide...
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Page 5: Fcc Part
Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone TM702 Telephony Modem User’s Guide... -
Page 6: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product or battery... -
Page 7: Getting Started
Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM702 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to four times faster than DOCSIS 2.0 cable modems... -
Page 8: Items You Need
(with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Modem and TV to the splitter. Touchstone TM702 Telephony Modem User’s Guide... -
Page 9: Getting Service
Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM702 Telephony Modem User’s Guide... -
Page 10: System Requirements
USB connection (if equipped): Windows 2000, Windows XP, or Windows Vista MacOS Ethernet connection only: System 7.5 to MacOS 9.2 (Open Transport recom- mended) or MacOS X Linux/other Unix Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Touchstone TM702 Telephony Modem User’s Guide... -
Page 11: About This Manual
Windows operating system (Windows 2000 or later), and has no built-in Ethernet hardware. Telephony Modems with USB ports include a 5-foot (1.6m) USB cable. Ethernet Cable USB Cable Touchstone TM702 Telephony Modem User’s Guide... -
Page 12: What About Security
If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone TM702 Telephony Modem User’s Guide... - Page 13 • TM702G 4-cell Battery Installation and Replacement Note: The 4-cell battery is longer than the 2-cell battery, and has a strap between the guides. It also may be light grey or black. 4-cell Battery Touchstone TM702 Telephony Modem User’s Guide...
- Page 14 Note: Batteries will not insert completely into the Telephony Modem if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. Battery Guide Touchstone TM702 Telephony Modem User’s Guide...
- Page 15 Receiver Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dis- Slots pose of the battery responsibly and in accordance with local ordinances. Hinge Tabs Touchstone TM702 Telephony Modem User’s Guide...
- Page 16 The battery should slide into the bay without significant Pull Strap force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. WRONG WRONG RIGHT Touchstone TM702 Telephony Modem User’s Guide...
- Page 17 Telephony Modem until the latch snaps back into place. Note: Some Telephony Modem models use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Receiver Slots Hinge Tabs Touchstone TM702 Telephony Modem User’s Guide...
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Page 18: Installing And Connecting Your Telephony Modem
Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM702 Telephony Modem User’s Guide... -
Page 19: Front Panel
(yellow): for use with a computer or home network LAN connection. connector (blue, if equipped): for use with a computer USB connection. Cable: connector for the coax cable. G Power: connector for the power cord. TM702A/B Touchstone TM702 Telephony Modem User’s Guide... -
Page 20: Mounting The Telephony Modem
Always position the Telephony Modem: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone TM702 Telephony Modem User’s Guide... - Page 21 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Telephony Modem. Touchstone TM702 Telephony Modem User’s Guide...
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Page 22: Connecting The Telephony Modem
Telephony Modem labeled “Ethernet 10/100,” (D) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package. Touchstone TM702 Telephony Modem User’s Guide... - Page 23 Telephony Modem (A or B). Connect the other end to the telephone. Note: If you have a phone with two separate lines on a single RJ-14 cord, plug it into the port labeled “Tel 1/2”. Touchstone TM702 Telephony Modem User’s Guide...
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Page 24: Installation Instructions
Installation Instructions Select the link for your operating system to see the installation instructions. • Installing USB Drivers on Windows 2000 • Installing USB Drivers on Windows XP • Installing USB Drivers on Windows Vista Touchstone TM702 Telephony Modem User’s Guide... - Page 25 The following window appears, indicating that the PC has detected a new USB device: Wait for the system to start the installation wizard and display the following window (there may be a short delay): Touchstone TM702 Telephony Modem User’s Guide...
- Page 26 Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem. Touchstone TM702 Telephony Modem User’s Guide...
- Page 27 Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button. The wizard displays a list of search options. Touchstone TM702 Telephony Modem User’s Guide...
- Page 28 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Touchstone TM702 Telephony Modem User’s Guide...
- Page 29 Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Click the Finish button. Touchstone TM702 Telephony Modem User’s Guide...
- Page 30 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone TM702 Telephony Modem User’s Guide...
- Page 31 CD, indicated by the drive letter preceding the file name. Click the Next button. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Touchstone TM702 Telephony Modem User’s Guide...
- Page 32 When running Vista in 64-bit mode, you must install an updated Vista USB 1.1 driver. Follow these steps to obtain and install the driver. Download the zipped Vista USB driver from the ARRIS website at the fol- lowing link: http://www.arrisi.com/support/usb/index.asp Unzip the files to a directory that can be referenced later (Step 8) during the...
- Page 33 Vista will not find the driver, and displays the following window. At the prompt, select I don’t have the disc. Show me other options. Select Browse my computer for driver software (advanced). Touchstone TM702 Telephony Modem User’s Guide...
- Page 34 Browse to the directory that you set up in step 2. Select Next. Once Vista finds the driver software in the directory specified in step 8, in- stallation is in progress as shown below. Touchstone TM702 Telephony Modem User’s Guide...
- Page 35 USB driver has been successfully installed. Select Close. 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen. Touchstone TM702 Telephony Modem User’s Guide...
- Page 36 Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility. Removing USB Drivers (all but 64-bit Vista) If you connect the Telephony Modem USB to your computer before inserting the ARRIS driver installation CD, Windows may install a “composite”...
- Page 37 Follow these steps to uninstall the 64-bit USB driver, if necessary. If you no longer have the USB driver, download the zipped Vista USB driver from the ARRIS website at the following link: http://www.arrisi.com/support/usb/index.asp If necessary, unzip the files to a directory that can be accessed for the unin- stallation.
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Page 38: Configuring Your Ethernet Connection
Follow the links below for instructions to configure your ethernet connection on your operating system. • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista Touchstone TM702 Telephony Modem User’s Guide... -
Page 39: Tcp/Ip Configuration For Windows 2000
Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TM702 Telephony Modem User’s Guide... - Page 40 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM702 Telephony Modem User’s Guide...
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Page 41: Tcp/Ip Configuration For Windows Xp
From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM702 Telephony Modem User’s Guide... - Page 42 Highlight TCP/IP by clicking on it one time, then click on Properties. Click the IP Address tab, click Obtain an IP address automatically, then click OK. Click OK to accept the new settings, and OK again to close the Configura- tion window. Touchstone TM702 Telephony Modem User’s Guide...
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Page 43: Tcp/Ip Configuration For Windows Vista
IP address from the network. TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Double-click Network and Sharing Center. Touchstone TM702 Telephony Modem User’s Guide... - Page 44 Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Touchstone TM702 Telephony Modem User’s Guide...
- Page 45 Troubleshooting Glossary Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Touchstone TM702 Telephony Modem User’s Guide...
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Page 46: Using The Telephony Modem
Booting from Battery Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TM702 Telephony Modem User’s Guide... - Page 47 Flash = Not Off = Internet Off-hook connected to connected to not available Flash the Internet the Internet Computer Off = disabled Activity No AC Power Firmware (normal (normal Flash Flash Upgrade operation) operation) Touchstone TM702 Telephony Modem User’s Guide...
- Page 48 Activating telephone service Normal Operation Cable Modem Start Up Sequence Online Link Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; retrieving Flash setup information from cable operator Ready for service Touchstone TM702 Telephony Modem User’s Guide...
- Page 49 (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM702 Telephony Modem User’s Guide...
- Page 50 Off = Battery No AC power Power Flash Flash Battery Off-hook Flash Installed Battery bad Off = or low disabled No AC Power No Battery Firmware (normal (normal (normal Flash Flash Upgrade operation) operation) operation) Touchstone TM702 Telephony Modem User’s Guide...
- Page 51 * = Battery LEDs only apply to those models with battery backup Cable Modem Start Up Sequence Online Link Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; retrieving Flash setup information from cable operator Ready for service Touchstone TM702 Telephony Modem User’s Guide...
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Page 52: Using The Reset Button
If a battery is already installed in the Telephony Modem, remove it. Re-insert the battery into the Telephony Modem (see Battery Installation and Replacement (TM702G Only) for details). Press the Reset button; the Power light should turn on immediately. Touchstone TM702 Telephony Modem User’s Guide... -
Page 53: Troubleshooting
Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the out- let. Proceed to the Ethernet or USB solutions (next page) if necessary. Touchstone TM702 Telephony Modem User’s Guide... - Page 54 I have two computers connected to the Telephony Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Telephony Modem. Touchstone TM702 Telephony Modem User’s Guide...
- Page 55 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Touchstone TM702 Telephony Modem User’s Guide...
- Page 56 Disconnect the USB cable from the computer and reconnect it. Restart the computer. Do the following to uninstall and the reinstall your USB drivers: a. Disconnect the USB cable to the Telephony Modem. b. Insert the Telephony Modem CD-ROM into your computer. Touchstone TM702 Telephony Modem User’s Guide...
- Page 57 Start the Remove utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing USB Drivers on Your Replace the USB cable. Call your cable company for help. Touchstone TM702 Telephony Modem User’s Guide...
- Page 58 Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. Touchstone TM702 Telephony Modem User’s Guide...
- Page 59 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path.
- Page 60 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol.
- Page 61 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server.
- Page 62 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. (Universal Serial Bus) An interface used for connecting a variety of acces- sories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single computer.
- Page 63 ©2005–2008 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.