Calling For Repairs - Motorola DCT6400 Phase III Installation Manual

1-6 Introduction

Calling for Repairs

If a Motorola DCT6xxx set-top requires repair service, please call one of the following Motorola
Authorized Service Centers:
Company
World Wide Digital 1-800-227-0450
Teleplan 1-800-352-5274
To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to
display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your repairs.
To ship your equipment for repair:
1
Pack the unit securely, if possible in its original factory shipping carton.
2
Print or display the RSA number so it is easily visible on all equipment boxes.
3
Enclose a note describing the exact problem. Complete and enclose the checklist provided
with the unit.
4
Ship the unit PREPAID to the address provided by the Service Center.
DCT6400 Phase III Installation Manual
From USA Outside USA
or Canada or Canada
1-956-541-0600
1-302-322-6088