Motorola DCT6200 Installation Manual: Calling For Repairs

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Introduction

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then dial 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
Pack the unit securely.
1
Enclose a note describing the exact problem. Complete and enclose the checklist provided
2
with the unit.
Enclose a copy of the invoice that verifies the warranty status.
3
Ship the unit PREPAID to the following address:
4
Motorola, Inc.
c/o Rudolph Miles & Son, Inc.
Attn: RSA # ___________
5964 E. 14
th
Street
Brownsville, TX 78521
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