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Motorola DCT6400 Phase III Installation Manual

High-definition dvr cable terminal
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  • Page 2 CAUTION RISK OF ELECTRIC SHOCK CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so.
  • Page 3: Keep These Instructions

    Any changes or modifications not expressly approved by Motorola could void the user’s authority to operate this equipment under the rules and regulations of the FCC. However, there is no guarantee that interference will not occur in a particular installation.
  • Page 4 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 5: Table Of Contents

    Cabling to a Standard Definition TV and Audio Receiver ....................3-8 Installing the Optional IR Blaster ..............................3-9 Locating the IR Receiver on the VCR............................ 3-9 Connecting the IR Blaster ..............................3-10 Checking the IR Blaster................................ 3-10 DCT6400 Phase III Installation Manual...
  • Page 6 Interface Status..................................4-17 d12 User Setting Status .................................4-19 d13 DVR/Hard Drive Status................................4-21 d14 DOCSIS Status..................................4-23 d15 Application Specific Information ............................4-27 d16 Interactive Status ..................................4-27 Section 5 Troubleshooting Appendix A Specifications Appendix B Connection Record Abbreviations and Acronyms DCT6400 Phase III Installation Manual...
  • Page 7 Table 2-2 Rear panel connections..............................2-3 Table 3-1 LED displays and OOB frequencies ........................... 3-12 Table 3-2 Boot cycle error codes ..............................3-13 Table 3-3 Operational check ................................ 3-14 Table 3-4 Modes supporting graphics overlay........................... 3-17 DCT6400 Phase III Installation Manual...
  • Page 8 Introduction This manual provides instructions for cable operator personnel to install the Motorola DCT6400 Phase III high-definition digital video recorder (DVR) cable terminals. The DCT6400 Phase III terminals include a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and analog broadcast and interactive services. They provide a full complement of interconnection options.
  • Page 9: Features

    HDMI (also compatible with DVI using an HDMI-to-DVI converter cable) Component Video (Y Pb Pr) IEEE 1394 Standard-definition video output through: S-Video Baseband Audio output through: S/PDIF ATSC standard Dolby Digital® AC-3 electrical or optical Baseband L/R DCT6400 Phase III Installation Manual...
  • Page 10: Standard Dvr Functionality

    Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive size:...
  • Page 11: Available Optional Features

    Related Documentation The following documentation may be helpful when operating the DCT6400: DCT6400 Phase III User Guide User documentation for the remote control, audio receiver, TV, and other components Separate instruction manuals are available for associated components. Document Conventions...
  • Page 12: If You Need Help

    Outside the U.S.: 1-215-323-0044 Motorola Online: http://businessonline.motorola.com The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. Technical Response Center...
  • Page 13: Calling For Repairs

    Introduction Calling for Repairs If a Motorola DCT6xxx set-top requires repair service, please call one of the following Motorola Authorized Service Centers: From USA Outside USA Company or Canada or Canada World Wide Digital 1-800-227-0450 1-956-541-0600 Teleplan 1-800-352-5274 1-302-322-6088 To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.
  • Page 14: Overview

    Selects menu options or programs from the program guide SELECT Displays the program guide GUIDE Changes the channels by moving up or down CHANNEL * These connectors are not enabled and require the support of the application software. DCT6400 Phase III Installation Manual...
  • Page 15: Rear Panel

    Connector for optional external hard drive SATA 1394 IEEE 1394 connector for connecting to audio and video devices such as a DTV. IEEE * These connectors are not enabled and require the support of the application software DCT6400 Phase III Installation Manual...
  • Page 16: Installation

    To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is plugged in. To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power before moving the terminal. DCT6400 Phase III Installation Manual...
  • Page 17: Before You Begin

    If you correctly enter this key sequence in five seconds or less, the hard drive is cleared and the front-panel LED displays is not displayed, re-enter the key sequence in step 2 is displayed, press any other key to reset the terminal, turn it off, and complete the clearing process. DCT6400 Phase III Installation Manual...
  • Page 18: Video Connection Options

    VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. (In many cases the receivers themselves have interactive on-screen menus). DCT6400 Phase III Installation Manual...
  • Page 19: Installation Overview

    Perform the operational check for the remote control. Optimize the high-definition settings. See “Optimizing the High-Definition Settings” in this section. 10 Verify that the appropriate configuration information has been downloaded using the addressable controller, such as the DAC 6000. DCT6400 Phase III Installation Manual...
  • Page 20: Figure 3-1 Cabling To An Hdtv

    Video Input HDMI CABLE/ ANTENNA IN IEEE 1394 Because HDMI and IEEE 1394 provide a video and audio output, no additional audio connections to the TV are required if you use HDMI or IEEE 1394. DCT6400 Phase III Installation Manual...
  • Page 21: Cabling To An Hdtv And An A/V Receiver

    SPDIF connections. Otherwise, do not connect both the baseband left/right RCA connections and the RCA SPDIF digital connection. The baseband connections are not necessary because the SPDIF port carries audio for both digital and analog channels providing for a single audio interface. DCT6400 Phase III Installation Manual...
  • Page 22: Figure 3-3 Cabling To A Standard-Definition Stereo Tv

    AUDIO RIGHT Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs. This connection method does not support HDTV. For information, see “Cabling to an HDTV for Video.” DCT6400 Phase III Installation Manual...
  • Page 23: Cabling To A Standard Definition Tv And Audio Receiver

    COAX SPEAKER AUDIO IN CONNECTORS AUDIO VIDEO S-VIDEO AUDIO VIDEO S-VIDEO CABLE OPTICAL AUDIO OUT The video connections shown in this illustration do not support HDTV. For information, see “Cabling to an HDTV for Video.” DCT6400 Phase III Installation Manual...
  • Page 24: Figure 3-5 Ir Transmitter Installed In Mounting Bracket

    Because the IR Blaster radiates in an area approximately 40 degrees wide, you do not need to be precisely on target with the receiver. You may prefer to offset the location of the IR Blaster transmitter so that it is less likely to interfere with operation of the VCR remote control. DCT6400 Phase III Installation Manual...
  • Page 25: Connecting The Ir Blaster

    The IR Blaster is now located near the receiver and the VCR can be controlled through the terminal. As a final check, operate the VCR using the remote control from various positions in the room. If the IR Blaster is obstructing the IR receiver on the VCR, move it slightly. DCT6400 Phase III Installation Manual...
  • Page 26: Data Device Connections

    Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. The DCT6400 Phase III rear panel provides the following data ports: USB 2.0 Can be used to daisy-chain USB devices such as printers and storage devices, or to interface with keyboards, joysticks, and other USB PC peripherals.
  • Page 27: Boot Cycle

    If all the segments are retrieved in the first pass, the EF, AU and FP messages are displayed on the LED. If segments are dropped, the progress indicator appears to stall and then inch forward after the dropped segments are retired. DCT6400 Phase III Installation Manual...
  • Page 28: Boot Cycle Error Codes

    Reset within two minutes of a complete No action required software object download because the terminal repeats software object download process Eb 10 SUDB recreation After plugging the terminal into an electrical None outlet to begin the boot cycle DCT6400 Phase III Installation Manual...
  • Page 29: Operational Check For The Remote Control

    VOLUME Press lowest level, and to a comfortable level. MUTE MUTE Press to turn the sound off. Press again to restore the sound. If the DCT6400 does not operate properly, refer to Section 5, “Troubleshooting.” DCT6400 Phase III Installation Manual...
  • Page 30: Optimizing The High-Definition Settings

    Turn the TV on For an HDMI connection, be sure the TV is on and connected to the HDMI connector before adjusting the settings. Motorola recommends using HDMI cables less than 20 meters long. To optimize the output settings: Power off the DCT6400 and then immediately press the key on the front panel.
  • Page 31 Sets the edge appearance — AUTO, NONE, RAISED, DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT SHADOWED. The default is AUTO. Font Edge Color Sets the edge color — AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. The default is AUTO. DCT6400 Phase III Installation Manual...
  • Page 32: Graphics Overlaying The Video

    EPG. The DCT6400 overlays these graphics whenever the subscriber opens a menu, enables closed captions, or scrolls through a program grid. On-screen graphics are available for all DCT6400 video outputs except IEEE 1394. DCT6400 Phase III Installation Manual...
  • Page 33: Diagnostics

    All signal-level and quality indicators use a 1% to 100% scale, unless otherwise noted. All sample displays are illustrative; actual data may differ from the examples. You can use the diagnostics when running the base platform or Thin Client software. DCT6400 Phase III Installation Manual...
  • Page 34: Using The Diagnostics

    ▲, or ▼ to select d01 through E. Press CHANNEL CHANNEL CURSOR CURSOR ◄, ►, Press to execute the selected diagnostic. CURSOR CURSOR SELECT ENTER Select E from the main menu or press to exit. POWER DCT6400 Phase III Installation Manual...
  • Page 35: D01 General Status

    The interface to the subscriber TV; channel 3 or 4 in the USA Settop Time The current OOB time displayed in global positioning system (GPS) seconds from Jan 6, 1980. It is an integer from 0 to 4294967295. DCT6400 Phase III Installation Manual...
  • Page 36: D02 Purchase Status

    The last time the DCT6400 attempted to report back purchases to the controller, in GPS seconds. IPPV Status If IPPV is enabled, the IPPV status indicator LED is on. If IPPV is disabled, the IPPV status indicator LED is off. DCT6400 Phase III Installation Manual...
  • Page 37: D03 Out-Of-Band (Oob) Status

    OOB data not detected within last 5 seconds EMM Data Indicates whether EMM data is being carried on the OOB stream: Description EMM data detected within last 5 seconds EMM data not detected within last 5 seconds DCT6400 Phase III Installation Manual...
  • Page 38: D04 In-Band Status

    23 % FAIR 5 SECOND ERROR COUNTS: UNCORRECTABLE: 1234 CORRECTABLE: 5678 IN-BAND TUNER 2 MODE: 64 QAM CARRIER LOCK: DATA: 32.0 Db GOOD AGC: 23 % FAIR 5 SECOND ERROR COUNTS: UNCORRECTABLE: 1234 CORRECTABLE: 5678 DCT6400 Phase III Installation Manual...
  • Page 39: Figure 4-5 Led Display For In-Band Diagnostic

    It is updated every 5 seconds and reset each time the DCT6400 is power cycled or another digital multiplex is tuned. The maximum value displayed is 9999, even if there were more than 9999 errors. DCT6400 Phase III Installation Manual...
  • Page 40: D05 Unit Address

    1394: xx xx xx xx xx xx USB: xx xx xx xx xx xx Settop: xx xx xx xx xx xx Figure 4-6 LED display of a unit address MUTE MUTE MUTE MUTE MUTE DCT6400 Phase III Installation Manual...
  • Page 41 Messages not matching the multicast address are discarded. MAC Addresses The DOCSIS, Ethernet, 1394, USB, and MAC addresses are stored in protected flash and displayed in hexadecimal. DCT6400 Phase III Installation Manual...
  • Page 42: D06 Current Channel Status

    199.2500 MHz AUTHORIZED: PURCHASABLE: PURCHASED: PREVIEW: MPEG VIDEO LOCK MPEG AUDIO LOCK PCR LOCK CCI: 0x00 APS: 0x00 RC Flag: 0x00 CIT: 0x00 DRM: 0x00 RS: Forever Page 1 of 3 vvv Scroll Down vvv DCT6400 Phase III Installation Manual...
  • Page 43: Figure 4-7 Current Channel Status Led Displays

    Indicates whether the DCT6400 is authorized for the currently tuned service: YES — authorized NO — not authorized Purchasable Indicates whether the current program can be purchased for viewing: Description Can be purchased Cannot be purchased DCT6400 Phase III Installation Manual...
  • Page 44 N/A — the value is invalid or cannot be retrieved The retention state: Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours, 90 minutes, or Not Defined N/A — the value is invalid or cannot be retrieved DCT6400 Phase III Installation Manual...
  • Page 45: Figure 4-8 Rf Upstream Modem Led Display

    The power level is displayed on the OSD and LED in dB or is blank if the power level has not Level been set. Report Back Displayed in 4-byte hexadecimal format, if configured. Address Last RB The last attempted report back by the DCT6400, in GPS seconds. Attempt Time DCT6400 Phase III Installation Manual...
  • Page 46: D08 Code Modules

    MUTE MUTE MUTE Code module identifier (bPC for the base platform; CODE or SYS for the system object) MUTE MUTE Alternating with Code module version number MUTE MUTE Indicator separating major and minor revision numbers DCT6400 Phase III Installation Manual...
  • Page 47 POSTPONED Postponed Object cannot run on the current system; it will be enabled during the next boot Connected to download PID − awaiting CONNECTED Connect data PEND CONNECT TryingToConnect Trying to connect The object identifier DCT6400 Phase III Installation Manual...
  • Page 48: D09 Memory Configuration

    The allocated flash memory in MB. NVRAM The allocated NVRAM in KB. d10 Keypad - LED This diagnostic verifies the functionality of the LEDs and the front-panel keypad. Each highlighted character corresponds with a front-panel key press. < > Î DCT6400 Phase III Installation Manual...
  • Page 49: D11 Interface Status

    INST (installed) or NOT INST (not installed) 10BT Ethernet Device INST (installed) or NOT INST (not installed) Parallel Port INST (installed) or NOT INST (not installed) IR Blaster INST (installed) or NOT INST (not installed) DCT6400 Phase III Installation Manual...
  • Page 50 EDID Data is blank. An asterisk (*) after the aspect ratio means the DCT6400 supports the format. If more than twelve video timing formats are discovered, the supported formats only are listed first followed by any remaining formats, up to twelve. DCT6400 Phase III Installation Manual...
  • Page 51: D12 User Setting Status

    If this occurs, view the settings on the LED panel to change the format back to 480i. If you are not using the HDMI video connection, the HDMI/YPbPr OUTPUT setting displays as YPbPr OUTPUT. DCT6400 Phase III Installation Manual...
  • Page 52 3, 4, 5, or 6 — Set by the provider. Settings Displays the selected setting: AUTO — Closed caption settings are determined by the closed caption stream regardless of user modification. USER — The configured closed caption user settings are used. DCT6400 Phase III Installation Manual...
  • Page 53: D13 Dvr/Hard Drive Status

    Number of Installed Drives: 1 Drive: 1 INTERNAL Model Number: ST3120025ACE Device ID: Type: Total Size: 120 GB Used System GPFS PVR Content 10864 PVR Index State Active Temp (F) Max Temp: Over Temp Count: DCT6400 Phase III Installation Manual...
  • Page 54 The space used and allocated for each of the internal hard drive’s partitions —System, PVR Content, and GPFS, PVR Content, and PVR Index — in MB for each partition (1 binary MB = 2 PVR Index bytes). “N/A” displays if the value is invalid or cannot be retrieved. DCT6400 Phase III Installation Manual...
  • Page 55: D14 Docsis Status

    Obtain Configuration File: eCM Registered: Network Access: Initialize BPI: System Up Time: xxx Days xx Hours xx Mins xx Seconds IP Addresses Cable Modem xxx.xxx.xxx.xxx Set-Top Box xxx.xxx.xxx.xxx Page 1 of 3 vvv Scroll Down vvv DCT6400 Phase III Installation Manual...
  • Page 56 Upstream Channel Frequency Mode: QAM 128 Channel ID: Power Level: Symbol Rate: x.xxx Page 2 of 3 vvv Scroll Down vvv DOCSIS ^^^ Scroll Up ^^^ Known MAC Addresses xx.xx.xx.xx.xx.xx xx.xx.xx.xx.xx.xx xx.xx.xx.xx.xx.xx Page 3 of 3 DCT6400 Phase III Installation Manual...
  • Page 57 Each byte value xx ranges from 00 to FF and is padded with zeros when necessary. For example,0:0:2D:1:F1:D is displayed as 00:00:2D:01:F1:0D. If the value is invalid or cannot be retrieved or DOCSIS is not enabled, 00:00:00:00:00:00 is displayed. DCT6400 Phase III Installation Manual...
  • Page 58 Set-Top MAC and future MAC addresses assigned by DSG, in hexadecimal format xx:xx:xx:xx:xx:xx on two screens if necessary. If the value is invalid or cannot be retrieved or DOCSIS is not enabled, no values are displayed. DCT6400 Phase III Installation Manual...
  • Page 59: D15 Application Specific Information

    This is an example of a code module display with status descriptions: INTERACTIVE STATUS IP ADDRESS: 0.0.0.0 UPM: 00000021 UPSTREAM ID: 0000 DOWNSTREAM ID: 0000 STATE: UNCONFIG MAC ABORT CNTR: 0000 SOCKET PORT STATE: UNUSED UNUSED UNUSED UNUSED UNUSED DCT6400 Phase III Installation Manual...
  • Page 60 MAC messages. RUN_STOPPED The interactive run state has stopped and DCT6400 is waiting for status or transmission control message. INVALID The interactive state is unknown or invalid. DCT6400 Phase III Installation Manual...
  • Page 61 READY — The socket is ready to send or receive. RECEIVING — The socket is receiving data from the application server. SENDING — The socket is sending data to the application server. UNKNOWN — The socket state is invalid or unknown. DCT6400 Phase III Installation Manual...
  • Page 62: Troubleshooting

    Verify that the home theater receiver is set to a surround sound audio mode (Dolby terminal. ® Digital, Dolby Pro Logic , or Dolby Pro Logic II. Verify that the receiver is properly configured to work with all connected speakers. DCT6400 Phase III Installation Manual...
  • Page 63 Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some wide screens TVs offer a zoom feature that may be able to remove the black bars (see the TV manual for information about zooming 4:3 video). DCT6400 Phase III Installation Manual...
  • Page 64 The volume varies occasionally when the fan speed adjusts to changes in the temperature around the terminal. The hard drive remains on even when the terminal is turned off. DCT6400 Phase III Installation Manual...
  • Page 65: Specifications

    95 to 125, 57 to 63 Hz Power dissipation 60 W nominal at 115 Vac Size 17.13 in. × 13.13 in. × 2.75 in. Weight 12 pounds Hard Disk DCT6412: 120 GB DCT6416: 160 GB DCT6400 Phase III Installation Manual...
  • Page 66: Connection Record

    To ease reconnection if equipment is moved or added to the system, you can use a copy of this or a similar diagram to record the connections between components for the subscriber: Figure B-1 Connection record DCT6400 Phase III OPTICAL AUDIO SPDIF...
  • Page 67: Abbreviations And Acronyms

    Motion Picture Experts Group-2 compression standard for digital audio and video encoding NVRAM non-volatile random-access memory on-screen display program clock reference packet identifier Pay-Per-View Quadrature Amplitude Modulation QPSK Quadrature Phase Shift Keying Return for Service Authorization standard definition DCT6400 Phase III Installation Manual...
  • Page 68 Abbreviations and Acronyms-2 signal-to-noise ratio S/PDIF Sony Philips Digital Interface Format TCP/IP Transmission Control Protocol/Internet Protocol Technical Response Center TvPC TV PassCard Universal Serial Bus video on demand Y Pb Pr component video connectors for HDTV DCT6400 Phase III Installation Manual...

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