Troubleshooting Information; Xanté Phone Support - Xante Assel-a-Writer-8300 Instruction Manual

Troubleshooting Information

• A start-up page from the printer
• The model of your printer
• The printer ROM version (Newer printers: press the On
Line key for 5 seconds; the version appears in the window.
Older printers: the version is on each ROM chip on the
controller board.)
• The type of host and the operating system (version
number) you are using
• The current interface in use (and communication settings if
using the serial interface)
• The amount of printer memory (this appears on the
start-up page)
• The application(s), including the version(s) used
• A full description of the problem
• A list of error or status messages if they appear
If you have the troubleshooting information available when you call,
it helps our technicians serve you more quickly.
XANTÉ Phone Support
Before you call for support, be sure to gather the information listed
in the previous section. Contact XANTÉ's Technical Support at 800-
926-8393 in the US and Canada and at 334-342-4846 elsewhere
from 7 a.m. until 7 p.m. Central time Monday through Thursday and
7 a.m. until 6 p.m. Central time on Friday.
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