Troubleshooting Information - Xante Accel-a-Writer 8200 Troubleshooting Manual

Troubleshooting Information

• A start-up page from the printer
• The model of your printer
• The current printer firmware version (this appears on the
start-up page)
• The type of host and the operating system (version
number) you are using
• The current emulation and interface in use (and protocol if
using the serial interface)
• The amount of printer memory (this appears on the
start-up page)
• The application(s), including version(s) used
• A full description of the problem
• A list of error or status messages if they appear
If you have the troubleshooting information available when you call,
it helps our technicians serve you more quickly. You also have a
choice of phone, fax, or bulletin board support.
XANTÉ Phone Support
Before you call for support, be sure to gather the information listed
in the previous section, "Troubleshooting Information." Contact
XANTÉ's Technical Support at 800-926-8393 in the US and
Canada, at 95-800-926-8393 in Mexico, and at 334-342-4846
elsewhere from 7 a.m. until 7 p.m. Central time Monday through
Thursday and 7 a.m. until 6 p.m. on Friday. This means that most
weekdays if you are in the continental US, you can reach support
during normal business hours from 8 a.m. until 5 p.m. regardless of
your time zone. If the technical lines are busy, you will be given a
call number and your call will be placed next in line for the first
available technician.
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