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Common Keypad Displays
Listed below are several keypad messages you may see on the display. Follow the instructions in the Possible Solutions column to
correct the problem. In many cases, you will need to call a service person to correct the problem. Displays that are not discussed here
mean that your service representative should be called.
Tone at
Message
Keypad
Invalid Code
No
The user code you have entered is not recognized by the system.
The code you have used does not have the authority level required
Invalid Level
No
to perform the task you are attempting.
Closing Time
Yes
The scheduled has expired but the area has not been armed.
Late to Close
Yes
The system was not armed at its scheduled closing time.
AC Trouble
Yes
The system is not getting proper power.
Battery Trouble
Yes
The battery is either low or missing.
Phone Line Trouble
Yes
The panel is looking for phone jack supervision.
System Trouble or
Yes
There is a problem with one or more components in the system.
Service Required
System Busy
No
The system is performing another task with a higher priority.
There is not a supervised device on the bus, low voltage or an
4-Wire Bus Trouble
No
open yellow wire, or two devices share the same address.
The panel has not succeeded in communicating with the central
Transmit Fail
Yes
station.
38
Meaning
XR20 User's Guide
Possible Solutions
Check the user code and try again.
Check the user level to see if you have the correct level set for the
code. Remember that you can only grant a user authority is you
have the same authority or greater: You can't give what you don't
have.
Users still on the premise should arm the system or extend the
schedule to a later time.
Users still on the premise should arm the system or extend the
schedule to a later time.
Contact your representative.
Contact your representative.
Contact your representative.
Contact your representative.
Wait a few moments for the system to complete the task.
Contact your representative.
Contact your representative.
Appendix B
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