Troubleshooting Sheet - DataCard SR200 Service Manual

5.5

Troubleshooting Sheet

Customer Details
Company
In-charge
In-charge
Details of Trouble (Multiple entries allowed)
A: Does not switch to the Ready mode.
B: printing defect
D: card jam (feed defect)
E: magnetic card encoding defect
F: IC card encoding defect
G: other defects (PC communication, printed image, etc.)
Select one or more items from A to G by ticking the corresponding checkbox.
A: Does not switch to the Ready mode.
Printer power does not turn on.
Error occurs during initialization.Printer error message display [
B: printing defect
Characters or facial portraits appear double.
Bleeding occurs in the characters or facial portraits.
Streaks or wrinkles appear on the characters or facial po
Printing position is not properly aligned.
a: Characters appear blurred.
b: Characters appear crushed.
c: some parts of the characters are missing.
Ink serial no. [
[ ] ]
a: Printing voids or colored spots about the size of foreig
b, c: relatively large printing voids
d: nothing is printed.
Transferred onto film?
Yes No large printing voids
Retransfer film serial no. [
[
Other printing defects
When requesting for repair, please also send photos of currently used cards or cards for which the symptoms can be identified.
D: card jam (feed defect)
E: magnetic card encoding defect
Encoding defect occurs inside the printer.
Magnetic data cannot be read by another reader. Reader model [
Type JIS ISO Hidden Not sure
Coercivity Oe Not sure
H: Symptom description (please describe the symptoms in concrete details. )
To be entered by receiving personnel Received on:
Contact of Personnel-in-charge
Company
Name
Mail
1-38 (No.HD007<Rev.001>)
Device Info.
Department Model
TEL FAX Serial No.
TEL FAX Purchase date Printer
Frequency of Occurrence (Multiple entries allowed) Timing of Occurrence (Multiple entries allowed)
Does not proceed beyond initialization stage.Printer display [
]
a b
a b
by mm Displaced toward front side
a
a b
] ]
F: IC card encoding defect
Please indicate the
location of occurrence on
the left diagram.
G: othG: other defects (PC communication, unstable operation, etc.)
]
(DDMMYY):
Repair no.
Secondary Dealer
Department Company
TEL FAX Name
Mail
Printer
Printer
Note 1)
Always
Sometimes (at regular intervals)
About cards out of cards
About cards every months
Sometimes (multiple cards discharged at one time)
When such trouble frequently occurs
About cards out of cards
Note 1) Enter the eight-digit number indicated on the label at the rear of the printer.
]
Others (Enter the symptoms in H.) )
c d
rear side hopper (upper) stacker (lower).
b c
c d
Encoding defect occurs inside the printer.
Type contact non-contact
IC data cannot be read by another reader.
Reader model [ ]
Communication error occurs.
PC does not recognize printer.
PC does not recognize the encoder inside the printer.
Encoder Magnetic Contact IC Non-contact IC encoder
Others
Please enter the symptoms in H.
Rev. 1.0
Immediately after purchase
A while after purchase
months after purchase
Since days ago
After film exchang
After ink replacement
After card replenis
Early morning
After installation conditions are changed, e.g. change of layout
Others [ ]
If F and/or G is selected
please also enter the following.
Connection between printer and PC
USB connection
Network connection
Software application
Manufacturer
Product name
Version
Is the driver supplied with the printer used?
Yes
No
Not sure
Similar symptoms were observed in the past
Repair classification Free Paid
Depart
TEL FAX