Compliance Statements Liability Statement The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. Safety All Datacard® products are built to strict safety specifications in accordance with CSA/ UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non‐slip. • Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency. • Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires. • Know local procedures for first aid and emergency assistance at the customer facility. • Use adequate lighting at the equipment location. • Maintain the recommended temperature and humidity range in the equipment area. ...
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Notice for Canada This Device complies with Industry Canada License‐exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif. Notice for Europe The EU Declaration of Conformity can be found on Datacard.com We hereby certify that this printer complies with EMC Directive2004/108/EC , R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489‐5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem. Notice for China (Simplified Chinese) 警告 此为 A 级产品,在生活环境中, 该产品可能会造成无线电干扰。 在这种情况下,可能需要用户 对干扰采取切实可行的措施。...
Notice for Taiwan (Traditional Chinese) Notice for Japan Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement California Proposition 65 Compliance WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
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Revision Log SD/CD Series Card Printers User’s Guide Revision Date Description of Changes June 2012 First release of manual Nov. 2012 Updates for XPS Card Printer Driver v. 4.0 April 2013 Updates for XPS Card Printer Driver v. 4.1...
About this Manual______________________________________________________________ 1 Intended Audience ____________________________________________________________ 1 Technical Support ______________________________________________________________ 1 Chapter 2: About the Printer ________________________________________________________ 3 About the SD and CD Series Card Printers________________________________________ 3 Printer Components ________________________________________________________ 4 Print Ribbon Cartridge___________________________________________________ 5 Printer with Input Hopper ________________________________________________ 6...
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Optional Multi-Hopper _____________________________________________________ 33 Prepare the Printer for Cleaning ________________________________________ 33 Clean the Printer_______________________________________________________ 34 Clean the Hopper Rollers _______________________________________________ 35 Prepare the Printer for Use ______________________________________________ 36 Chapter 6: Troubleshooting _______________________________________________________ 37 Locate a Problem Within the Card Production System ___________________________ 38 Locate a Problem with Basic Printer Functions ___________________________________ 39 Installation Problems __________________________________________________________ 40 USB Installation Troubleshooting ____________________________________________ 41...
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113: Close cover to continue ___________________________________________ 59 114: Cover opened during job __________________________________________ 59 116: Magstripe not available ___________________________________________ 60 117: Reader not available ______________________________________________ 60 118: Print ribbon type problem __________________________________________ 61 119: Print ribbon not supported _________________________________________ 61 120: User paused the printer ____________________________________________ 61 121: Print ribbon not identified __________________________________________ 62 122: Magstripe format problem _________________________________________ 62...
Chapter 1: Introduction About this Manual This manual provides user information for the SD and CD Series Card Printers. The manual includes: An overview of printer components and options, and a description of the • system label. How to use the printer, including how to power the printer on and off, how to • use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies. How to perform routine maintenance and troubleshooting tasks. • An additional Installation and Administrator’s Guide is available for use by administrators or other professionals responsible for printing cards. Refer to the Owner’s Library CD. Intended Audience The manual is intended for the printer operator who prints cards, loads and replaces supplies, maintains the printer, and performs troubleshooting. Technical Support Contact Datacard Technical Phone Support at 1‐800‐328‐3996. SD/CD Series Card Printers User’s Guide...
Chapter 2: About the Printer About the SD and CD Series Card Printers The card printer applies images, text, and encoded data to plastic cards. It can print full‐color and monochrome images, depending on the type of print ribbon installed. A busy issuance site might issue up to 10,000 cards a month. During these busy times, the site might use more than one printer to keep up with demand. The printer issues cards either one at a time or in batches—up to 100 cards at a time. An optional 200‐card input hopper is available for some printers. In addition, some printers offer an optional multi‐card hopper with six input hoppers, each with a 100‐card capacity. Options available for the card printer include magnetic stripe, smart card, and automatic duplex modules, and a reject hopper. The configuration label on the printer shows the options installed. Refer to “System Label” on page 8 for more information about recognizing the factory‐installed options on your card printer. Refer to the following to view the printer components and the different options: Printer Components on page 4 • Printer with Input Hopper on page 6 • Printer with Optional Multi‐Card Hopper on page 7 • Printer with Duplex Option on page 8 • System Label on page 8 • SD/CD Series Card Printers User’s Guide...
Printer Components Single Hopper Optional Multi-Card Hopper Printhead Configuration label Cable lock Manual advance receptacle knob Printer access cover lock Printer connection Printhead The printhead transfers images to cards using the print ribbon. Configuration label The label shows the location and date of manufacture, and lists the options installed.
Print ribbon cartridge The cartridge holds the ribbon for printing. Print ribbon The ribbon applies images to cards. Replaceable cleaning The cleaning sleeve removes dust and other particles sleeve from cards to maintain print quality. SD/CD Series Card Printers User’s Guide...
Printer with Input Hopper Cover Latch Ribbon Cartridge handle Card input hopper Front panel Output hopper Cover Open the cover to access the printhead and ribbon. Latch Push the latch to release the cover and open the printer. Ribbon cartridge The handle allows you to remove the print ribbon handle...
Multi-card hopper cover Card Hoppers H1 The H1 through H6 hoppers hold up to 100 cards through H6 each. Multi-Card Hopper Unlock the printer and open the access cover to Cover load card stock. SD/CD Series Card Printers User’s Guide...
Printer with Duplex Option Duplex module Reject card tray Duplex module The duplex module automatically turns the card for two-sided printing. Reject card tray Unfinished cards or cards not processed properly are placed in the optional reject card tray, System Label The printer configuration label on the side of ...
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SD/CD Series Card Printers User’s Guide...
How the Card Travels The card is verified and sent to print from the PC. The hopper pick mechanism picks a card and moves the card into the printer for processing. Optionally, the card moves to the magnetic stripe encode area or to the smart card park station, depending on the type of card selected. Encrypted data is decrypted and written to the card. The finished card exits the printer through the card output hopper. Card Printer System Overview The card printer is used with other equipment and software to create a card production system. The system produces cards for a specific purpose and the cards must meet requirements. Equipment The system can include: A PC, with software to support the printer, such as: The XPS Card Printer Driver for • Windows. ID software designed • specifically to capture, format, and save the data for cards. A retail application such as • ® Microsoft Word or Adobe® ® Photoshop . SD/CD Series Card Printers User’s Guide...
Capture devices, such as: A digital camera connected to the PC to take photos for ID badges and • other cards. A signature capture pad or fingerprint reader. • The printer with supplies and a facility power source. A data connection between the printer and PC, which can be a USB connection or a network connection. (Do not use both with one printer.) Tasks and Users Typical roles in a card production system include: The operator, who makes cards, loads supplies, and handles minor problems • such as card jams. The system administrator, who sets up the card printer and other hardware, • sets up card designs, configures card production software, and identifies the best use of the card printer in the organization. Printer Controls The front panel of the printer provides the controls for operating the printer. The front panel controls are described in the following sections. LCD Panel Status Lights Ribbon Cards Power Button User Light & Down Enter User Button Arrow Arrow Power Button Use the P...
Use the menu to see • settings and data about the printer. Configuration Use the menu to • change settings. Use the Activate menu to • enable or disable secure features of the printer. Use the Activate menu only during installation or removal of the system. & T INTS Ready You can access the menu system when displays on Line 1 of the LCD • panel. Ready The printer returns to the status after two minutes of no activity. • Changes not applied are lost. To leave a selection without changing the value, press the up or down arrow • Exit key until displays, and then press the E key. NTER SD/CD Series Card Printers User’s Guide...
User Button and Light The printer’s U button displays with a border of light that indicates the system status. Use the U button to: Suspend printer activity – press the U button when the LCD panel displays • Ready Clear a message – press the U button once. • Clear all messages – press the U button for 2 seconds or more. • Clear all cards currently printing – press and hold the U button for two or • more seconds. (Make sure that this action is allowed in your card system.) See whether the printer is ready, busy printing, or not available. Indicators • include the following: The printer is off or suspended. Green The printer is ready. Blinking green The printer is busy.
No card is detected for the • print job. Insert a card to continue printing. Scheduled printer cleaning is • due. Insert a cleaning card now, or set aside time to run a cleaning card. SD/CD Series Card Printers User’s Guide...
Retrieve the Printer IP Address The printer can display the network IP address it uses when connected to the network. It also displays the subnet mask, gateway address, and MAC address. Begin with the printer power connected, and the printer connected to the network. Press the P button (if needed) to power on the OWER printer. Access the Network Status menu in the LCD menu: Press the U button to suspend the printer. Press the E key to enter the menu system. NTER Status Press the down arrow to display on line 2. Press E to enter the Status menu. NTER Network Status Press the down arrow key until displays on line 2. Press E to display the Network Status menu. NTER IP Address Press the down arrow key until displays on line 2. Press E to display the IP address. Record the IP ...
Ready Begin with the printer . The U button shows steady green. Suspended Press the U button to display on Line 1 of the LCD panel. Press E to enter the menu system. NTER Press E to enter the Maintenance menu. NTER Test Card Press the down arrow until displays on Line 2. Test Card With displayed on Line 2, press E to NTER Start display on Line 2. Press Enter to print the test card. Ready After the card prints, the printer returns to SD/CD Series Card Printers User’s Guide...
Load and Replace Supplies To prepare the printer to print cards, load blank card stock into the input hopper (optional), and load print ribbon and a cleaning sleeve onto the print cartridge. Load Cards Single Hopper If you are using a manual feed printer, skip this step and keep a supply of blank cards close to the printer. For printers with an input hopper, do the following: Open the input hopper. Unlock the printer, if necessary. Load the cards into the input hopper. (Fan the cards before placing them in the input hopper—optional.) Insert magnetic stripe cards • with the stripe down and toward the right side of the input hopper. Insert smart cards with the smart card chip on top toward the back of the • hopper. Close the input hopper. Lock the printer, if necessary. Using the System...
Optional Multi-Card Hopper Unlock the printer and open the multi‐card hopper. Load the cards into the hoppers. The input hoppers are labeled H1 through H6. You can load up to 100 cards into each hopper. (Fan the cards before placing them in the hoppers—optional.) Insert magnetic stripe cards • with the stripe down and toward the right side of the input hopper. Insert smart cards with the • smart card chip on top toward the back of the hopper. Close the multi‐card hopper and lock the printer when you finish loading cards. Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out. Unlock the printer and open the printer supplies access door on the optional multi‐card hopper. Open the printer cover. Remove the print ribbon cartridge. SD/CD Series Card Printers User’s Guide...
Load a full roll of print ribbon onto the spindle closest to the cartridge handle. Place the empty spool on the spindle with the black gear. Wind the empty spool counterclockwise one full turn. Load the Cleaning Sleeve Load a new cleaning sleeve with each new roll of print ribbon. The printer ships with the cleaning roller spindle installed on the print ribbon cartridge. Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve (a). Place the spindle with the cleaning sleeve onto the ribbon cartridge (b). Remove the protective wrapper from the cleaning sleeve (c). Using the System...
Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer. Open the printer cover. Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer. Make sure that the ribbon cartridge is correctly positioned in the guides. Close the printer cover (and the supplies access door on the optional multi‐ card hopper). Lock the printer, if necessary. SD/CD Series Card Printers User’s Guide...
Chapter 4: Printing Cards Before Starting to Print This section explains how to print a card to a printer. Make sure that: Cards are loaded in the printer or available to insert. • Ribbon is loaded in the printer. For the steps to follow, refer to “Load the • Print Ribbon” on page 19. The card design is set up. If you need to set up or modify the design, refer to • “Elements of Card Design” in your card printer’s Installation and Administrator’s Guide. & T INTS Make sure that magnetic stripe cards are loaded correctly. The printer shows the correct position. You also can: Print a test card directly from the printer. Refer to “Print a Test Card” on • page 17. Print a driver sample card. Refer to “Printing a Driver Sample Card” in your • card printer’s Driver Guide. SD/CD Series Card Printers User’s Guide...
Print Cards Make sure that cards are loaded in the printer or available to insert when prompted. For the steps to follow, refer to “Load Cards” on page 18. Print from ID Software From the ID software, use the template or design for the card. Select the printer if you use more than one printer. Enter the data for the card. Follow the instructions for your software. Capture the photo for the card, if necessary. Click the Print button to send the card to the printer. At the printer, insert a card in the single‐feed slot, if necessary. Print from Other Software Open the software application and select the card printer as the current printer. Use Page Setup to select the ISO ID‐1 page size, or set the page size to 2.13 x 3.38 in. Set the margins to 0 (zero or zed). Select an orientation – portrait or landscape. Create the card design: Add graphics, such as a company logo or background. Add a photo. Add text information, such as name, address, or employee number. For information about additional card features, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide. Printing Cards...
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Click Print to send the card to the printer. At the printer, insert a card in the single feed slot, if necessary. & T INTS The printer can receive card jobs from more than one PC. It prints cards in the • order they are received. Orient all cards the same way. • Do not touch the card surface to be printed. Handle cards by their edges or • wear gloves. SD/CD Series Card Printers User’s Guide...
Chapter 5: System Maintenance Clean the Printer The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Clean the printer when: The printer displays a message for which cleaning is a solution. • There is debris on completed cards. • A new roll of print ribbon was installed. • You can perform the following cleaning tasks: “Clean the Printhead” on page 28 • “Run a Cleaning Card” on page 30 • SD/CD Series Card Printers User’s Guide...
Clean the Printhead Clean the printhead when: The printhead is replaced. • There are unprinted lines on the finished card. This usually indicates dirt or • contaminants on the printhead. The printhead is touched accidentally. Oils from hands can affect print quality • and damage the printhead. Do the following to clean the printhead: Power off the printer. Open the printer cover and remove the print ribbon cartridge. Open and remove a cleaning swab from its package. System Maintenance...
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Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean. Replace the print ribbon cartridge. Avoid bumping the printhead when you install the print ribbon cartridge. Close the printer cover. Power on the printer. Print a sample card to verify the quality of printing. Refer to “Print a Test Card” on page 17 for more information. & T INTS Avoid touching the printhead edge with your fingers. Contamination due to • skin oils eventually can damage the printhead. Avoid touching the printing edge of the printhead cartridge with any sharp • objects that can permanently damage the printhead. Use only the cleaning swab to clean the printhead. Other materials can stick • to the printhead and cause damage. Use a cleaning swab one time only. Discard it after you clean the printhead. • SD/CD Series Card Printers User’s Guide...
Run a Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card after every 250 cards processed by the printer, or every 6 months. Single Hopper Prepare the printer for cleaning. Power on the printer. Open the printer cover and remove the print ribbon cartridge. Close the cover. Open the input hopper and remove any unprinted cards. Open the cleaning card package and remove the cleaning card.) Load the cleaning card in the input hopper. (Plan to clean the printer immediately. The cleaning card dries out if it is out of its package for more than a few minutes. System Maintenance...
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Use the LCD menu system to start the cleaning cycle. Ready Begin when the printer displays and the U button shows steady green. Press the U button. Suspended displays on Line 1 of the LCD panel. Press the E key to enter the menu system. NTER Maintenance displays on line 2 of the LCD panel. Press the E key to NTER Maintenance enter the menu. Cleaning Card displays on line 2 of the LCD panel. Press the E key to NTER Cleaning Card enter the menu. Start displays on Line 2 of the LCD panel. Press the E key to start the NTER cleaning process. SD/CD Series Card Printers User’s Guide...
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Insert cleaning card displays on the LCD panel. Press the U button to start the cleaning cycle. The printer moves the card through the printer several times and ejects it in the output hopper. Remove the used cleaning card. Wait a few minutes for the rollers to dry. Prepare the printer for use. Replace the cards in the input hopper. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 20 for the steps to follow. Replace the ribbon cartridge and close the printer cover. Press the User button to return the printer to Ready. The printer is available to print cards again. Discard the used cleaning card and cleaning sleeve. & T INTS Use the cleaning card and cleaning sleeve one time only. • Change the cleaning sleeve each time you clean the printer or change the • print ribbon. If the card light is blinking amber and there are cards in the input hopper, it indicates that the printer’s configured cleaning count has been reached and it is time to clean the printer. System Maintenance...
Optional Multi-Hopper Cleaning a printer equipped with the optional multi‐card hopper involves two steps: cleaning the printer and cleaning the hopper rollers. Prepare the Printer for Cleaning Power on the printer. Unlock the printer and open the printer supplies access door. Open the printer cover and remove the print ribbon cartridge. Remove the cleaning sleeve from the ribbon cartridge. (The ribbon must remain installed on the ribbon cartridge.) Replace the ribbon cartridge in the printer and close the cover. Open the multi‐hopper door and remove any unprinted cards. Open the cleaning card package, remove the cards, and insert the cleaning cards into the hoppers. (Plan to run the cleaning cards immediately. The cleaning cards dry out if they are out of the package for more than a few minutes.) Close the multi‐hopper door and lock the printer. SD/CD Series Card Printers User’s Guide...
Clean the Printer Press the U button. SER Suspended displays on line 1 of the LCD panel. Press the E key. NTER Maintenance displays on line 2 of the LCD panel. Press the E key to enter NTER Maintenance the menu. Cleaning Card displays on line 2 of the LCD panel. Press the E key to enter NTER Cleaning Card the menu. Printer displays on line 2 of the LCD panel. Press the E key. NTER Start displays on line 2 of the LCD panel. Press the E key to start the NTER cleaning process.
Clean the Hopper Rollers Cleaning Card Access the LCD menu system and enter the menu. Select the hoppers for cleaning. Hopper Press the down arrow key until displays on line 2 of the LCD panel. Hopper Press the E key to enter the menu. NTER Press the down arrow key and choose to clean hoppers H1, H3, H4, H5, 1 through 6 and H6. (Or, continue pressing down to select hoppers to clean a hopper individually.) Press the E key to start the cleaning process. NTER The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers. Ready The printer returns to when the cleaning cycle completes. SD/CD Series Card Printers User’s Guide...
Prepare the Printer for Use Unlock the printer and open the multi‐hopper door. Remove the used cleaning cards from the hoppers. Replace the unprinted cards in the input hoppers. Open the printer supplies access door and the printer cover. Remove the print ribbon cartridge. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 20 for the steps to follow. Replace the ribbon cartridge and close the printer cover and the printer supplies access door. Open the reject card tray and remove the used cleaning card. Lock the printer. Ready The printer returns to and is available to print cards again. Discard the used cleaning cards and cleaning sleeve. & T INTS Use the cleaning cards and cleaning sleeve one time only. • Change the cleaning sleeve each time you clean the printer or change the • print ribbon. System Maintenance...
Chapter 6: Troubleshooting This section helps you identify and fix basic issues that can occur during printing. Also refer to your printer’s Driver Guide or OpenCard manual for additional troubleshooting information. The section starts with an overview of card production and printer issues you may encounter: Locate a Problem Within the Card Production System on page 38 • Locate a Problem with Basic Printer Functions on page 39 • This section also describes troubleshooting for the following: Installation Problems on page 40 • Driver Problems on page 42 • Card Appearance on page 44 • Magnetic Stripe Problems on page 49 • Card Jams on page 51 • Messages and Conditions on page 52 • SD/CD Series Card Printers User’s Guide...
Locate a Problem Within the Card Production System For typical components of the system, refer to “Card Printer System Overview” on page 11. If any one of the following components does not work properly, printing cards can be affected. The XPS Card Printer Driver • Should you need to reinstall the driver to fix a problem, we recommend you download the latest version of the driver from http://www.datacard.com. Select Support & Drivers > Drivers & Downloads from the menu. Enter your printer model in the Enter Product Name or Number area, and click Go. Card production software • Card production software formats the types of data used to print cards. Make sure that the card production software features you use work with your printer. If you do not use card production software, make sure that the software you use supports the requirements for creating cards. If you use magnetic stripe data, use an application that saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data, while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that text be sent from the application as text. Printer plug‐in • Card production software might require a printer plug‐in, which takes the data in the card production software and makes it available in the form the driver can use. Other components of the system • An ID or badge system usually includes a camera to take photos, and may include other capture devices for biometric data. The proper use and maintenance of these components is important to the quality of cards you produce. Troubleshooting...
Ready Does the printer power on and display on the front panel within 1 minute? If the printer powers on correctly, continue to step 3. • Ready If the printer powers on but does not display , the printer is not • working properly. Request service for the printer. If the printer does not power on, make sure that the power source is • functioning by doing one of the following: Remove the printer power cord from the outlet and connect it to • another outlet. Remove the power cord from the printer and connect it to another • device, such as a light, and then connect it to the same outlet. If the power source is functioning, there is a problem with the printer. Request service for the printer. If the power source isn’t functioning, replace it and then begin with step 1. Print a test card. Refer to “Print a Test Card” on page 17 for more information. If the test card prints, the printer is working correctly. Continue to step 4. • If the test card does not print, the printer is not working correctly. Request • service for the printer. Connect the printer data cable, if necessary. Make sure that you use the same type of cable (USB or network) used when the printer was installed. SD/CD Series Card Printers User’s Guide...
If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, refer to your printer’s Driver Guide. If the sample card prints, the printer and driver are working correctly. • Continue to step 6. If the sample card does not print, the printer and driver have a • communication problem. Determine the cause of the problem and try the sample card again. If you are not using the driver, ask your service provider or software provider for assistance. Print a card using your card production software. If the card prints, your software is working successfully with the printer. • Troubleshoot the card design. If the card does not print, check the following: • In the application, is the correct printer selected in the Print Setup or • Print dialog? If the printer produced a blank card, review the page size or driver • settings. If the card causes an error, the card might have a type of data the printer does not support. Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Choose from the following topics: USB Installation Troubleshooting on page 41 • Network Installation Troubleshooting on page 42 • Troubleshooting...
Hibernation on a laptop PC requires several moments to enable USB communication. Unplug the USB printer port and then connect it again. Replace the PC port or the PC. Contact your PC or port vendor if you need assistance. SD/CD Series Card Printers User’s Guide...
Network Installation Troubleshooting Problem Solution The network cable is Reconnect the data cable to the network port and loose. the printer. Restart the printer. The Status page of Follow your network troubleshooting procedures to Printer Properties shows isolate and test each component of the computer- the printer is not to-printer communication link.
You cannot switch the type of Message 500 appears data cable after installation. after you send a card Make sure that both ends of the data cable are to print. connected. Replace a defective USB cable if needed. SD/CD Series Card Printers User’s Guide...
Driver status or Windows print queue does not provide expected data Problem Solution The Driver Sample Card Check the following: or magnetic stripe test Enable bidirectional support must be selected • cards do not print. on Printer Properties > Ports tab to allow printing from the Card Printer Driver.
Consider created. You set the creating a template for cards that opens page size after creating at the correct page size. the document. SD/CD Series Card Printers User’s Guide...
The color printing has flaws Problem Probable Cause Solution One or more unprinted The printhead is dirty or Clean the printhead. Refer to “Clean the lines appear on the damaged. Printhead” page card. One color panel is not The cards are slipping Run a cleaning card.
The printhead power is Log on to the Printer Manager as a too low. WebAdmin. Open the Printer Settings > Print menu. Increase the YMCPower setting, and press the Set Current button to save your changes. SD/CD Series Card Printers User’s Guide...
The printing is too dark Problem Probable Cause Solution The card shows wrinkles The card’s images or Change the design to use smaller areas of in darkly colored areas. large blocks of color dark color. include very dark areas. The printhead is not Contact your service provider.
Refer magnetic stripe format to “Magnetic Stripe Design” in the printer’s selected for the track. Installation and Administrator’s Guide for more information. SD/CD Series Card Printers User’s Guide...
Problem Solution The magnetic stripe Check the encoding format setting for the tracks by data was sent in an using Printer Manager. Refer to the Printer Manager’s encoding format not “Printer Setting Menu” in the Installation and supported by the track. Administrator’s Guide.
Card Jams The card did not reach the position for the next action, such as printing or ejecting the card. You usually can resolve the error by pressing the U button so that the printer Ready displays . If the error persists, do the following to remove the card from the printer. Open the printer. Remove the print ribbon cartridge. Turn the manual advance knob to move the jammed card until it is accessible from the rollers. Remove the card. Replace the ribbon cartridge and close the printer. Press the U button on the printer or click Retry in the message box. & T INTS Check the ribbon to make sure that it is not torn. Refer to “109: Print ribbon problem” on page 58 to repair or replace the ribbon, if needed. SD/CD Series Card Printers User’s Guide...
Messages and Conditions When the printer cannot process the card sent, it issues a condition. The LCD panel on the front panel shows these conditions. If your system uses the XPS Card Printer Driver, the printer driver also displays the condition as a message on the PC. In a shared printer environment, messages might differ slightly from the messages and conditions described in this section. Messages on the Printer LCD • Messages from the XPS Card Printer Driver on the PC on page 54 • Messages from Printer Manager on page 54 • Other Messages on page 54 • Messages on the Printer LCD All messages are associated with a print job. The printer issues messages that focus on recovering from problems. The printer displays a message number and a short description for each • message. If more than one message was issued, the next message displays after you • correct the problem and press the U button. The lights on the front panel flash while messages display on the LCD panel. • LCD Message User Light Supply Light Card Light Sound –...
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Warning Insert new card side 1 up Amber Flash Off Warning Insert same card side 1 up Amber Flash Off Warning Insert Cleaning Card Amber Flash Off Warning Improper Shutdown Amber Flash Off Warning SD/CD Series Card Printers User’s Guide...
Messages from the XPS Card Printer Driver on the PC The Card Printer Driver displays the same messages as those on the printer • LCD panel. The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions. Click the appropriate button in the message box to clear the message. Messages display on the PC that sent the card print job. • If you cancel a job at the printer, the message is removed from the PC. Any • additional messages for the canceled job (for example, for a broken ribbon) do not display on the PC. Messages might be in the background, behind the application sending the • card. On some operating systems, the message appears in the status bar. Click the blinking Explorer (folder) icon in the status bar to open the message. If more than one message was issued, the next message displays after you • close the current message. If there is more than one card printer installed on the PC, messages display • one at a time. The title bar of each message shows the printer name. If there is more than one card printer installed on the PC and each has issued • errors, the printer driver displays the messages received, even if you cleared the error at the printer. The driver can issue messages that do not display on the printer LCD panel. • Refer to “Driver‐Only Messages” on page 65 and “Driver SDK Messages” on page 67 for a list of these messages. Messages from Printer Manager The Printer Manager issues messages that display in a web browser window. Click ...
100: Request not supported The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. Press the U button on the printer, or click OK in the message box to clear the message. 101: Job could not complete The card took too much time to complete. The card will be canceled. Press the U button on the printer, or click OK in the message box to clear the message. 102: Card not in position The card is not positioned in the printer correctly. Open the printer and remove the ribbon cartridge. Turn the knob to remove the card. Replace the ribbon cartridge and close the printer. Press the U button on the printer. In the message box, click Retry, or click Cancel to cancel the card. SD/CD Series Card Printers User’s Guide...
103: Printer problem The printer had an error. The card will be canceled. Press the printer P button to power off the printer. OWER Press the P button again to power on the printer. OWER Click OK in the message box to clear the message. 104: Critical problem The printer had a serious error. The card will be canceled. Press the printer P button to power off the printer. OWER Request service. The system must remain powered off. Click OK in the message box to clear the message. 105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer. In the message box, click Retry, or click Cancel to cancel the card. & T INTS The card might have been turned the wrong way. • The card might not have a magnetic stripe. • Troubleshooting...
The printer did not find magnetic stripe data on card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer. In the message box, click Retry, or click Cancel to cancel the card. & T INTS The card might not match printer settings or the data sent. • Ask the system administrator to verify that the card, the data, and the printer • settings match. 107: Magstripe read data error The printer failed to read the magnetic stripe data from the card. The card will be canceled. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer, or click OK in the message box to clear the message. & T INTS The data might use a different format than the current printer setting. • Ask the system administrator to verify that the card, data, and printer settings • match. SD/CD Series Card Printers User’s Guide...
108: Magstripe read no data The printer did not find any magnetic stripe data on card. The card will be canceled. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer, or click OK in the message box to clear the message. & T INTS The card might have been turned the wrong way. • The card might not have a magnetic stripe. • 109: Print ribbon problem The print ribbon is not moving properly. Open the printer and remove the ribbon cartridge. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. Replace the ribbon cartridge and close the printer. Press the U button on the printer. In the message box, click Retry, or click Cancel to cancel the card. 110: Print ribbon out or missing The printer does not have usable ribbon. To complete the current card: Open the printer and remove the ribbon cartridge. Install a new ribbon and cleaning roller. Replace the cartridge and close the printer.
112: Card hopper empty The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the U button on the printer. In the message box, click OK, or click Cancel to cancel the card. 113: Close cover to continue The printer cover must be closed to print. Push down on the cover to latch it. Press the U button on the printer. In the message box, click OK, or click Cancel to cancel the card. & T INTS Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer. 114: Cover opened during job The printer cover was opened while printing. Push down on the cover to latch it. Press the U button on the printer. In the message box, click Retry, or click Cancel to cancel the card. & T INTS Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer. SD/CD Series Card Printers User’s Guide...
116: Magstripe not available The printer does not have a magnetic stripe option. The card will be canceled. Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed. Press the U button on the printer, or click OK in the message box to clear the message. & T INTS To remove magnetic stripe data, you or your system administrator may need to: Clear a check box in the card production application. • Change the font from Mag Track X XPS Card Printer to a printable font such as • Arial, Verdana, or Calibri. Refer to “Magstripe Formats” in your printer’s Installation and Administrator’s Guide. 117: Reader not available The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings or print to a printer that is configured to support the personalization being requested. Press the U button on the printer, or click OK in the message box to clear the message. & T INTS To remove the reader request, you or your system administrator may need to clear a check box in the card production application. Troubleshooting...
119: Print ribbon not supported The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the U button on the printer, or click OK in the message box to clear the message. & T INTS Purchase ribbon from your dealer or authorized reseller. • Check the website for newer firmware that supports new ribbon types. • 120: User paused the printer The printer was paused while printing. To complete the current card press the printer’s U button. In the message box, click OK to clear the message and complete the current card, or click Cancel to cancel the card. & T INTS If the user pressed the U button for several seconds, the card has been • canceled. If this message occurs often, ask your system administrator to set the button • sensitivity to a lower value. SD/CD Series Card Printers User’s Guide...
121: Print ribbon not identified The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the U button on the printer, or click OK in the message box to clear the message. & T INTS Ask your dealer or authorized reseller for a replacement. 122: Magstripe format problem The magnetic stripe data sent does not match the format set in the printer. The card will be canceled. Press the U button on the printer, or click OK in the message box to clear the message. 123: Insert new card side 1 up Insert a new card in the printer with side 1 facing up. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel in the message box if you want to cancel the card. 124: Insert same card side 2 up Take the card from the printer.
& T INTS Don’t include references in the card format to hardware that cannot be accessed by the system. For more information, refer to your ID software documentation or ask your system administrator. 150: Print while unlocked The printer is unlocked. The card will be canceled. Make sure that all access doors are closed securely and locked. Click OK in the message box to clear the message. 151: Failed to lock An attempt to lock the printer failed. The card will be canceled. Make sure that all access doors are closed securely. Try locking the printer again. Click OK in the message box to clear the message. 152: Insert new card side 2 up Turn a new card over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel in the message box if you want to cancel the card. SD/CD Series Card Printers User’s Guide...
153: Insert same card side 2 up Take the card from the printer and turn it over end to end so side 2 is facing Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel in the message box if you want to cancel the card. 170: Insert new card side 1 up Insert a new card in the printer with side 1 facing up. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel in the message box if you want to cancel the card. 171: Insert same card side 1 up Take the card from the printer and turn it over end to end so side 1 is facing Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel in the message box if you want to cancel the card. 172: Insert cleaning card Insert cleaning card.
501: The printer connection was lost The computer lost communications with the printer during printing. The card will be canceled. Make sure the printer is powered on. Make sure the printer connection to the computer is secure. Click OK to clear the message. 502: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer. Click OK to clear the message. 504: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer. Click OK to clear the message. SD/CD Series Card Printers User’s Guide...
505: USB communication issue An important driver component is not running. The card will be canceled. Restart the computer. The component should start automatically. If this message is displayed after restarting, notify your printer support contact. Click OK to clear the message. 506: A card is currently processing The printer is busy processing an interactive job. The card will be canceled. Wait until the current card is complete and then try again. Click OK to clear the message. 507: The printer is unlocked The printer must be locked to print. To complete the current card make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card. 508: The printer is shutting down The printer is shutting down or resetting. The card will be canceled. When printer is powered back on, try again. Click OK to clear the message. 509: The printer is offline or suspended The printer must be online to print. ...
513: Cannot lock or unlock the printer. The printer is busy. Click OK to clear the message, or click Cancel to cancel the card. 514: Cannot lock or unlock the printer. The cover is open. Click OK to clear the message, or click Cancel to cancel the card. 515: Failed to lock or unlock the printer. The locks did not function. Click OK to clear the message. SD/CD Series Card Printers User’s Guide...