Xerox Phaser 8400 Service Manual page 88

Troubleshooting Procedure for 7,009 Error Code (Continued)
Step Questions and Actions
7 1. Use service diagnostics to run the Wiper
Drive test.
2. Did the test fail?
7,010.43:
The printhead is stuck in the tilted position, or is not able to tilt forward to
the print position, due to problems.
7,011.44: This is a soft fault and will not halt the printer.
7,012.45:
The drum transfix home sensor is still in a not homed position, after the
return home motion has been completed.
7,014.47:
The printhead is not locked in the head tilt restraint spring.
7,015.48: The head tilt restraint spring is out of place.
Troubleshooting Procedure for 7,010 to 7,015 Error Code
Step Questions and Actions
1 1. Reboot the printer.
2. Did this correct the problem?
2 1. Do the printhead lock arms rotate correctly?
3 1. Has ink spilled ink around the printhead that
prevents the printhead from moving to its
center position? You should be able to
manually push the printhead right to left.
4 1. Is the printhead stuck to the wiper blade?
5 1. Does the X-axis motor drive the printhead to
its center position (so it can tilt forward)?
3-22
Yes
Inspect the
maintenance
drive system,
replace any
defective parts.
Yes
Complete.
Go to Step 3.
Clean the
printhead area.
Start the printer
in diagnostics
mode and run
idiags test
Exercise Heater
- toggle
printhead
heaters to
soften the ink.
Manual
separate the
wiper and
printhead. Set
them in their
home positions.
Go to step 6.
Phaser 8400/8500/8550 Color Printer
No
Replace the
exit module
assembly.
No
Go to Step 2.
Repair/replace
the printhead
restraints.
Go to Step 5.
Go to Step 4.
Troubleshoot
the X-axis
drive.