Operating System And Application Problems; Testing Communications Ports - Xerox Phaser 8400 Service Manual

Operating System and Application Problems

Print an internal test print from the printer's Control Panel to ensure the problem is
not printer related. There is additional help available at
support. You can access the infoSMART Knowledge Base, PhaserSMART Technical
Support, Technical Support via email, driver downloads, and much more.
PhaserSMART Technical Support is an automated, Internet-based support system.
Use your default web browser to send diagnostic information from your printer to our
web site for analysis. PhaserSMART Technical Support examines the information,
diagnoses the problem, and proposes a solution.
To access PhaserSMART Technical Support:
1. Go to www.phaserSMART.com.
2. Enter your printer's IP address in the browser address window.

Testing Communications Ports

Testing the communication ports can isolate communication problems to the
computer, network, or software. Test the communications ports after the printer is
installed or when the electronics module has been replaced. Test the communications
ports as follows:
Ethernet Port Verification
Note
The Ethernet port can be tested without connecting to the network by using a
crossover cable and the "PING" command.
1.
Connect a crossover cable between the Ethernet ports on the printer and
computer.
2. Verify that the printer is
3.
At the computer, click the Start button, and select Run.
4.
Type in the word "command" and click OK to launch the MS-DOS command
prompt.
5. At the prompt, type in the command "ipconfig" and press Enter to display the
computer's IP address, subnet mask, and gateway.
6. On the Control Panel, print the Configuration Page and use this page to verify
that TCP/IP is enabled and to determine the current TCP/IP values.
Note
To enable communication between the computer and printer, both must be
configured for the same TCP/IP network.
4-82
Ready To Print.
Phaser 8400/8500/8550 Color Printer
www.xerox.com/office/