Contacting Technical Support - Power Computing PowerWave 604 User Manual

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Table Of Contents

Table of Contents

Troubleshooting

Shut down the computer and verify that the keyboard is connected properly. See

ÒConnecting the mouse and keyboardÓ on page 6 for information.

Try using a different keyboard. (Turn off the computer before switching keyboards.)

Try using a different start-up diskÑthe Disk Tools ßoppy disk or the Power Computing

MacOS CD-ROM, for example. If the keyboard works, there is a problem with the

system software on your normal start-up disk. Reinstall the system software as described

in ÒReinstalling system softwareÓ on page 64.

You see a dialog box with a bomb.

This indicates a software problem.

If there is a number in the dialog box, write it down for future reference. Make note of

what you were doing when the error occurred.

Restart the computer. See ÒRestarting the computerÓ on page 57 earlier in this appendix.

Verify that the applications, system extensions, and control panels on your computer are

compatible with your system software. You may need to update some of your software.

Restart your computer without extensions. (To restart without extensions, hold down the

Shift key as you restart.) If your software works properly, you probably have an

incompatible system extension or control panel. See Macintosh Guide for information

about using the Extensions Manager control panel to isolate the problem.

You cannot launch a program or it quits unexpectedly.

This usually indicates that there is not enough RAM for the program to run. A dialog box

may appear, indicating insufÞcient memory as the source of the problem.

Quit programs to free up memory, then launch the application you want to use.

Restart the computer to clear memory. See ÒRestarting the computerÓ on page 57, at the

beginning of this appendix.

Use the Get Info window to allocate more memory to the program. See Macintosh Guide

for information about Get Info.

Turn on virtual memory to use some of the computerÕs hard disk space as RAM. See

Macintosh Guide for information about turning on virtual memory.

Install additional memory modules. See ÒIncreasing memoryÓ on page 23 for

information.