Working As A Member Of A Department - Splicecom PCS 100 User Manual

 Transfer

Working as a member of a Department

Due to your role in your company you may have been placed in a Group on the maximiser
system. For example, if you handle Sales calls, Support, Administration, SOP, Reception,
etc. The purpose of creating Groups on your telephone system is to ensure the efficient
handling of incoming calls. For example, you may wish to ensure all incoming calls to
Reception can be shared among several colleagues to ensure the calls are answered quickly,
or you may wish to ensure that support calls are shared equally amongst the Support team.
A Department determines the routing of a call to a Group and your System Administrator will
inform you if you will be receiving Department calls and how your Department is configured.
The following describes how you can use your PCS 100 to participate in Department calls on
your maximiser system.
Receiving a Department Call
When receiving a Department call, instead of your personal details being displayed, Lines 3
& 4 of the Call Status will reflect the Department name and associated extension number on
the Display. This allows you to determine, before answering the call, whether you are
receiving a personal or Department call and allows you to answer the call in the correct
manner.
Voicemail for Departments
Each Department will usually be configured to utilise the Voicemail service provided by the
maximiser system. If enabled a call to a Department will be automatically passed to
Voicemail after the time specified by the Department's configuration on the system. Please
refer to your System Administrator for further details.
Retrieving Voicemail for a Department
If you have been elected to control Voicemail messages for a Department (your System
Administrator will inform you if this is the case) you can retrieve and handle the messages in
the same way as your personal messages. By pressing the Context Sensitive Key alongside
the Voicemail entry, you will be able to identify if the Voicemail is personal or for a
Department.
Please note: if you have been elected to deal with messages for a Department you will also be
informed of calls answered and missed by the Department in your Incoming Call list. Calls to
a Department are identified in the call details, which are displayed when you press the
Context Sensitive Key alongside the appropriate entry.
Leaving a message for a Department
 Sales
 Voicemail
V2.2/0505/1
Press the Page Down button underneath the Display.
Press the Context Sensitive Key alongside Transfer on the
Display when ready.
Press the Departments button. A list of the Departments on your
system will appear.
Select the Department required by pressing the Context Sensitive
Key alongside its name.
Press the Context Sensitive Key alongside Voicemail and leave a
message when requested.
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PCS 100 User Manual
Use the Page Up/Down buttons or the
Alpha- Numeric Keypad to find the
Department you require.
PCS 100 User Manual