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Splicecom PCS 100 User Manual

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PCS 100 User Manual
Version 3.1
September 2006 Part No. DOC-MN-PCS100-01

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Summary of Contents for Splicecom PCS 100

  • Page 1 PCS 100 User Manual Version 3.1 September 2006 Part No. DOC-MN-PCS100-01...
  • Page 2 This page is blank...

  • Page 3: Table Of Contents

    Users Directory ............................33 Contacts Directory............................ 34 Departments Directory ..........................35 Working as a member of a Department ....................37 Partnering the PCS 100 with your PC or Laptop................. 39 PCS 100 - Buttons in Brief ........................40 Index ................................41 V3.1/0906/3...
  • Page 4 - ii - PCS 100 User Manual Contents This page is blank V3.1/0906/3 - ii - Contents PCS 100 User Manual...

  • Page 5: Introduction

    “pushed” to the desktops of those who need it in a timely and controlled manner. The PCS 100 is an IP system phone, providing all the facilities normally associated with a top of the range digital phone for making and receiving calls. An LCD display, combined with eight context sensitive keys and six further buttons for the most-frequently used functions, delivers easy-to-use operation for every day telephony tasks.

  • Page 6: Your Pcs 100

    PCS 100 as follows. You will need to know your extension number and Login Access Code, please refer to your System Administrator for these details.

  • Page 7: Headset Operation

    This is useful if you forget to manually log off. Please refer to your System Administrator for further details. Headset Operation When a headset is connected to the PCS 100 the handset will operate in hands free mode. Lift the handset to override this operation. V3.1/0906/3...

  • Page 8: Message Waiting Indicator

    - 4 - PCS 100 User Manual Getting Started Message Waiting Indicator Message Waiting Indicator LED will flash to indicate the status of the phone as follows: Dialling – on • Alerting – flash 250/250 mSec • Busy – flash 500/250 mSec •...

  • Page 9: Making A Call

    - 5 - PCS 100 User Manual Call Handling Making a Call Dial the number required using the key pad (internal or external number). Alternatively; Lift the handset or press the Speaker button. You will hear dial tone. Dial the number required using the key pad (internal or external number).
  • Page 10 - 6 - PCS 100 User Manual Call Handling For further information on working with the User Directory please refer to page 33. Making an Internal Call to a Department Dial the extension number of the Department required using the key pad Alternatively, Lift the handset or press the Speaker button.

  • Page 11: Answering A Call

    - 7 - PCS 100 User Manual Call Handling Select the Contact required by pressing the Context Sensitive Key alongside Steve Smith their name. Dial the required number by pressing the Context Sensitive Key alongside it. 01234567890 For more information regarding the use of the Contacts Directory please refer to page 34.

  • Page 12: Call Status

    - 8 - PCS 100 User Manual Call Handling Press the Context Sensitive Key alongside Clear. Clear Note: The Speaker button will only end the call if used in hands free mode otherwise this icon will • switch from handset to hands free mode. Please refer to page 12 for further details.

  • Page 13: Placing A Call On Hold

    - 9 - PCS 100 User Manual Call Handling Placing a Call on Hold Press the Recall button. To retrieve the call, press the Recall button a second time. Transferring a Call Announced Transfer Place the call on hold (press the Recall button).
  • Page 14 - 10 - PCS 100 User Manual Call Handling Dial the number required (internal or external number). Wait for the phone to ring. To complete the transfer replace your handset, or press the Speaker button. Alternatively, Press the Page Down button underneath Call Status.

  • Page 15: Redialling A Number

    Contacts – page 34, Users – page 33 and Departments – page 35. Redialling a Number The last calls made from your PCS 100 will be saved in the Redial list and can therefore be used to save time when dialling these numbers again.

  • Page 16: Parking A Call

    This facility allows calls to be put on hold in a system area so that the call can be picked up from any other extension on the system. The PCS 100 provides access to four Park Slots, 1 - 4. If a call is parked via one of these Park Slots all Users with a PCS 400/100/50/Operators Console and analogue handset will be able to retrieve the call if required.

  • Page 17: Switching To Hands Free

    Note: Pressing the Speaker button will only end the call if the PCS 100 is used in hands free mode otherwise this button will switch from handset to hands free mode – please see below for further details.

  • Page 18: Changing The Volume

    - 14 - PCS 100 User Manual Call Handling Changing the Volume You can change the ringing volume and conversation volume at any time during or before a call. Changing the Volume before a call Press the Speaker button. Press the Volume Up or Down buttons as required.

  • Page 19: Working With Favourites (Speed Dials)

    Once set up your Speed Dials are displayed in Favourites and will become the default display when your PCS 100 is not is use. You may also access your Favourites at any time whilst a call is in progress by pressing the Favourites button.
  • Page 20 - 16 - PCS 100 User Manual Working with Favourites Alternatively, To transfer the call, press the Page Down button underneath Call Status. Transfer Press the Context Sensitive Key alongside Transfer. Call Pick up Any entry within your Favourites that has been created for an internal User or Department can be used to pick up a call ringing on that extension - indicated by a bell icon being shown alongside the User or Department name.

  • Page 21: Incoming Call History

    - 17 - PCS 100 User Manual Incoming Call History Incoming Call History The Messages button allows you to view and manage a historical list of your incoming calls - internal & external, answered & missed – and voicemail. View the contents of your Incoming Call History Press the Messages button.
  • Page 22 Incoming Call History Ringback a previous caller Each incoming call received by your PCS 100 will be logged in your Incoming Call History. The number received with these calls can be dialled-back directly from this list. Press the Messages button.

  • Page 23: Working With Voicemail

    • your voicem il and will be able to leave a message If the caller as left a message the Message Waiting Indicator LED icon on your PCS 100 • will flash. By defaul your exte nsion will ring for 20 seconds before your extension is considered not...
  • Page 24 - 20 - PCS 100 User Manual Working with Voicemail The name of the User or Department called • And in addition the following active buttons are shown to help you manage your voicemail messages: Play • Delete • Call •...
  • Page 25 - 21 - PCS 100 User Manual Working with Voicemail If required, use the Page Down button to display further entries. Select the message to be saved by pressing the Context Sensitive Key Sue Jones alongside it. Press the Context Sensitive Key alongside Play.
  • Page 26 - 22 - PCS 100 User Manual Working with Voicemail Press the Context Sensitive Key alongside Play. Play Whilst/after listening to the message press the Context Sensitive Key Forward alongside Forward. Press the Con text Sensitive Key alongside Email to forward this message as Email a .wav attachment to your nominated email accou...
  • Page 27 - 23 - PCS 100 User Manual Working with Voicemail Chan ging y our G reeting efault messag ill be played to a caller when transferred to your voicemail. However y may wish to record y our own personal me ssage.

  • Page 28: Recording A Call

    - 24 - PCS 100 User Manual Working with Voicemail Dial the User’s extension number. Press the Context Sensitive Key alongside Voicemail Voicemail Replace your handset, or press the Speaker button. Alternatively, Press the Users button. Use the Page Up/Down buttons or the alpha- numeric key pad to find the entry you require.

  • Page 29: Recording A Memo

    - 25 - PCS 100 User Manual Working with Voicemail rieving a orded Call Personal call recordings are managed in exactly the same manner as voicemail messages. See “R etrieve a Messa ge” on page 19. ecording a Memo ou may wish to record a message to yourself, for example when you wish to leave a reminder...

  • Page 30: Using Call Waiting

    Please note: When Follow Me/Forwarding has been set your PCS 100 will provide a broken dial tone • through your headset to remind you that this feature has been enabled.
  • Page 31 - 27 - PCS 100 User Manual Configurable Options Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number, eg your mobile, when you are working at another desk, out f the office, working at home etc.
  • Page 32 - 28 - PCS 100 User Manual Configurable Options Press the Context Sensitive Key alongside FollowMe. The entry in bold FollowMe typeface shows which selection is currently active. Press the Context Sensitive Key alongside Personal to allow all calls to you Personal extension and direct line number to be forwarded.
  • Page 33 - 29 - PCS 100 User Manual Configurable Options The number you have currently set to forward your calls to is shown on L To continue to use this number press the Context Sensitive Key alongside Exit Exit. Press the Page Up button to return to your default display.
  • Page 34 - 30 - PCS 100 User Manual Configurable Options To disable Forward on Busy, press the Context Sensitive Key alongside Off. Press the Page Up button to return to your default display. Usin g For ward o n No Answer...

  • Page 35: Using Do Not Disturb

    - 31 - PCS 100 User Manual Configurable Options Turni ng on F orwar d on No Answer If Favourites is the default display, press the Page Down button. Press the Contex t Sensitive Key alongside Forwarding. Forwarding Press the Context Sensitive Key alongside NoAnswer. The entry in bold NoAnswer typeface shows which selection is currently active.
  • Page 36 (if configur ). The call will be logged in your Missed Calls list. ase note: When Not Disturb has been set your PCS 100 will provide a broken dial tone through the handset a nd Call Status will be greyed out to remind you that...

  • Page 37: Working With The Maximiser System Directories

    The next section of is User Guide will explain how the PCS 100 uses this database to provide directories of telephone numbers to help you to make calls quickly and easily.

  • Page 38: Contacts Directory

    - 34 - PCS 100 User Manual Working with the Directories Spare 2 (Line 5) • Voicemail (Line 7) • Transferring a Call via the Users Directory Press the Users button. A list of the Users on your system will appea r in Call Status.

  • Page 39: Departments Directory

    - 35 - PCS 100 User Manual Working with the Directories Note. The telephone numbers that can st ored for each Contact are as follows; Telephone (Line 1) • Mobile (Line 2) • Home (Line 3) • Spare 1 (Line 4) •...
  • Page 40 - 36 - PCS 100 User Manual Working with the Directories Two cont act numbers for that Department will be displayed – extension numb er an d voicemail. Dial t he required number by pressing the Context Sensitive Key alongside it.

  • Page 41: Working As A Member Of A Department

    A Department determines the routing of a call to a Group and your System Administrator will nform ou f you w ll b receiving D partment calls and how your Department is configured. The fo owing desc bes how you c use your PCS 100 to participate in Department calls on your...
  • Page 42 - 38 - PCS 100 User Manual Working with Departments Leaving a message for a Department Press the Departments button. A list of the Departments on your syste will appear. Use the Page Up/Down buttons or the alpha- numeric key pad to find the entry you require.

  • Page 43: Partnering The Pcs 100 With Your Pc Or Laptop

    PCS 100 phone with SpliceCom’s PCS 50 application. This desktop productivity application delivers all of the functionality associated with the top f the range PCS 400 and is available for Windows, Mac OS X and L inux PCs a d laptops.

  • Page 44: Pcs 100 - Buttons In Brief

    - 40 - PCS 100 User Manual Buttons in Brief PCS 100 - Buttons in Brief Mute - on/off Volume Down Volume Up Speaker - hands free/off-hook Recall - hold Messages – Incoming Call History & voicemail View Contacts directory...

  • Page 45: Index

    - 41 - PCS 100 User Manual Index Index Announced Transfer............9 Hot Desking..............2 Answer a call ..............7 Incoming Calls History..........17 BLF ................15 Internal Call..............5 Blind Tran sfer ..............9 Log In ................2 Broken dial tone .............26, 32 Log off ................3...
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  • Page 48 SpliceCom Limited The Hall Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...

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