Call Status; Placing A Call On Hold; Transferring A Call - Splicecom PCS 100 User Manual

Call Status

Whilst a call is in progress the Display will show you the status and details of your call. You
will also be given the ability to place a call on hold, transfer a call, etc as described in the
next section of this User Guide.
If you are receiving a call the first two lines of the Display reflects the Caller's Name (if
known) and Number (or Private/Withheld if not presented by your service provider), whilst
rd th
the 3 and 4 lines show the name and number that you have been called on (this could be
your DDI, a colleague's details when their calls are forwarded to your extensions, or as a
participant of a Department – Main, Sales, Support, etc.) allowing you to answer the call
appropriately (please refer to page 30 for further details on working with Departments). Two
active buttons are available on the 5
If you are making a call the first two lines of the Display show the details of number you are
calling, whilst the next two lines display your details. For external calls Clear is provided on
th
the 7 line, whilst, additionally, (Leave a) Voicemail is provided on line 6 for internal calls.
Once a call is connected the use of the Context Sensitive Keys changes. Those on lines 5
through to 8 of the Display show Park Slots 1 – 4. Using the Page Down button underneath
the display changes their use again. Line 5 becomes Transfer, Line 7 becomes Clear, whilst
Line 8 is used to Record a call.

Placing a Call on Hold

Transferring a Call

Announced Transfer
Or
 Transfer
Or
V2.2/0505/1
th th
and 7 lines; Answer & Clear
Press the Recall button.
To retrieve the call, press the Recall button a 2
Place the call on hold (press the Recall button).
Dial the number required (internal or external number). Wait for
the call to be answered, then introduce the caller.
To transfer the call, replace your handset, or press the Speaker
button.
To transfer the call, press the Page Down button underneath the
Display.
Press the Context Sensitive Key alongside Transfer on the
Display.
To clear the call that you are currently connected to and return to
the original call, either press the Recall button, or wait for the
other end to hang up.
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PCS 100 User Manual