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F
A
REQUENTLY
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or mailbox, refer to this section before you contact your sys-
tem, voice mail, or network administrator or your local Inter-Tel reseller.
How can I retrieve messages if I don't know the password for my voice mail?
Q1.
Try using your extension number, which is your default password. Or, maybe you
A1.
don't have a password, in which case pressing
options don't work, contact your system administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see
How do I program System Speed-Dial numbers?
Q2.
Only your system administrator can program System Speed-Dial numbers. You can,
A2.
however, program up to ten Station Speed-Dial numbers (see
How can I set the number of rings that are allowed before the call is sent to voice
Q3.
mail?
Only your system administrator can change the number of rings that are allowed
A3.
before the call is forwarded to voice mail.
Why can't I retrieve deleted messages?
Q4.
Voice mail may have erased your message. After a programmed amount of time has
A4.
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page
42). If you attempted to undelete a voice mail within this time frame but you
were still unsuccessful, your voice mail system may not have sufficient space pro-
grammed to store deleted messages.
How can I change the name displayed on my endpoint?
Q5.
Only your system administrator can change the user names assigned to extensions.
A5.
What languages do the Model 8664 and 8665 endpoints support?
Q6.
Model 8664 and 8665 endpoints currently support American English only.
A6.
Why can't I program a Station Speed-Dial number to the softkey button I want? It
Q7.
keeps saying that the button is non-programmable.
Your system administrator has programmed that softkey as a non-programmable but-
A7.
ton. Because you cannot override system programming from your endpoint, you must
choose another button.
®
Inter-Tel
Model 8664/8665 User Guide
Q
SKED
UESTIONS
page
53).
(FAQ
)
S
is all you need to do. If these
#
page
60).
97
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