Troubleshooting Upgrade Failures - LifeSize Passport User Manual

3. Enter your serial number (located on the bottom or back of your LifeSize system codec
and on the System Information page).
4. Click the link for the software version you wish to download.
5. Download it to a local directory on your system.
6. Access the web administration interface for your system. Refer to "Administration from a
Web Browser" on page 31.
7. Click the Maintenance tab.
8. Click System Upgrade.
9. If your upgrade requires you to reset the system to the original default settings, select
the Reset to Default State check box.
10. Browse for the upgrade file you downloaded in step 5.
11. Click Upgrade.
Note: If calls are connected to the system, a dialog appears prompting you to continue
or cancel the upgrade. Click Yes, to continue with the upgrade and disconnect the active
calls. The upgrade may take several minutes; do not disrupt the upgrade process.
During an upgrade, a status screen appears in the display connected to the system.
Users cannot cancel the screen, and the system rejects incoming calls.
12. A system upgrade status message appears when the upgrade is complete. Close the
status window and close the administrator configuration window.
13. Your system is ready to use. If you selected the Reset to Default State check box in
step 9, you must first reconfigure your system. Refer to the LifeSize Passport
Installation Guide for information about initial configuration.

Troubleshooting Upgrade Failures

If attempts to upgrade software for your LifeSize system fail, follow these steps:
1. Ensure you have a valid upgrade image.
2. Reboot the system.
3. Attempt the upgrade again.
4. If a second attempt fails, note the error code returned.
64 LifeSize Passport User Guide