Troubleshooting - LifeSize Icon Flex User Manual

The upgrade begins automatically. The front LED flashes blue as the upgrade progresses.
NOTE The upgrade may take up to 10 minutes to complete. Do not unplug any
cables or reset the device while the upgrade is in progress.
Your Lifesize Icon Flex automatically powers off and back on during the upgrade. When both
the front LED and Lifesize Digital MicPod LED are solid blue, the upgrade is complete.
Restart your video conferencing application. If necessary, re-select Lifesize Icon Flex as your video
6.
and audio device.

Troubleshooting

When experiencing a problem, it is always helpful to first visually inspect your system. Make sure there is
no obvious physical damage and that your system has not been exposed to water or excessive heat.
Improperly connected or loose cables are common hardware issues that are easily corrected. When
investigating a system problem, first inspect the external controls and cable connections. Ensure that
connections are correct and secure and nothing is obstructing the cables.
Always handle cables and connecting hardware carefully. They can be easily damaged if inserted into the
wrong port.
IP Address Shows an Invalid Value
If the IP address on your Lifesize Phone display is invalid or does not appear, one of the following
conditions might exist:
Condition
The unit is configured to obtain an address
using DHCP, but no DHCP server is
available.
NOTE: The DHCP client self-assigns an
address in the 169.254 class B network.
Faulty Ethernet cable connection
The unit is configured to use a static IP
address, but no IP address has been
entered.
Network connection is unavailable.
Reboot your Lifesize Icon Flex
To reboot your Lifesize Icon Flex, remove the power cord and wait approximately 10 seconds. Then,
reconnect the power cord and allow the device to reboot. See
Video Device.
Resolution
Verify that a functional Ethernet cable is plugged into LifesizeI
con Flex and that a DHCP server is active in your network. If
DHCP is not available, see
Interface using a Static IP
Replace the Ethernet cable with a higher quality cable.
Enter the correct IP address. If you cannot access your Lifesize
Icon Flex using its IP address in a web browser, reset the
Reboot your Lifesize Icon
device. See
Inspect and verify your network connection.
Connecting Lifesize Icon Flex as a USB
Lifesize Icon Flex Guide
Accessing the Administrator
Address.
Flex.
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