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Verifying Your Installation
The LifeSize Passport User and Administrator Guide explains how to place a test call to verify your
installation. The guide also describes additional configuration steps if your environment uses any of the
following:
•
Network Address Translation (NAT)
•
a firewall
•
H.323 gatekeepers
•
Session Initial Protocol (SIP)
•
other network security systems
Troubleshooting Installation Issues
Installation issues you may encounter with LifeSize Passport typically involve display output issues,
improperly connected cables, or network bandwidth or connectivity. For more information about
troubleshooting issues you may encounter with LifeSize Passport, refer to the LifeSize Passport User and
Administrator Guide.
Loose Cables
Improperly connected or loose cables are common causes of problems with hardware units. When
investigating a system problem, first inspect all external cable connections. Ensure that connections are
correct and secure, and that nothing is obstructing the cables.
No Power
To troubleshoot a power problem, complete the following steps:
1.
Disconnect the power supply unit (PSU) from the codec and the AC source.
2.
Plug a working appliance into the AC source to determine if the source is functioning.
3.
If the AC source works, plug the PSU into the AC source, but do not connect the PSU to
LifeSize Passport. If the green LED on the PSU illuminates, the PSU is probably functioning.
4.
Disconnect the PSU from the AC source. Connect the PSU to the LifeSize codec. Reconnect the PSU
to the AC source. If the LifeSize codec fails to boot and the green LED on the PSU dims, the codec
may be the source of the problem.
LifeSize Passport Installation Guide
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