Troubleshooting - LifeSize Icon 800 Installation Manual

Troubleshooting

Installation issues that you might encounter with your Lifesize video system typically involve network
bandwidth or connectivity, improperly configured IP addresses, or improperly connected cables. For more
information about troubleshooting issues that you might encounter with Lifesize video systems, refer to the
Lifesize Icon Video System Guide.
IP Address Shows an Invalid Value
If the IP address that appears in
initial configuration, one of the following conditions might exist:
Condition
The unit is configured to obtain an address using
DHCP, but no DHCP server is available.
NOTE
: The DHCP client self-assigns an address in
the 169.254 class B network.
Faulty Ethernet cable connection.
The unit is configured to use a static IP address, but
no IP address has been entered.
Network connection is unavailable.
NOTE
: Status appears in
NOTE
If you change the default gateway, ensure that you reboot the system.
Using a Directly Connected Ethernet Cable
If no IP address is assigned to your system, configure the IP address using a directly connected Ethernet
cable between your computer and the system.
1. Ensure there is no other Ethernet cable plugged into the system.
2. Attach an Ethernet cable between your computer and the system.
3. Allow the DHCP address acquisition to time out, approximately 30 seconds.
Your system is then configured with the IP address of 169.254.x.x.
4. From a web browser, enter 169.254.1.1 and log in with administrator credentials. The default
username and password are admin.
Refer to the Lifesize Icon Video System Guide and the browser-based online help to complete the
configuration.
on the main screen shows an invalid value after you complete the
Resolution
Verify that the unit is plugged into a network that has a
DHCP server present.
Replace the Ethernet cable with a high quality cable.
Identify and enter the necessary IP information.
If you are unable to access a video system by entering its
IP address in a web browser, press and hold the red
button for between 10 and 15 seconds to reset the video
system to its default settings.
Inspect your network connection.
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Lifesize Icon Installation Guide
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