LifeSize Passport User Manual page 48

Troubleshooting a Failed Update
If an update to a license key fails in the user or web administration interfaces, one of the
following messages appears in the Update Key Status box:
Status Message
No Contract
Service Unavailable
Invalid Key
Installing a License Key Manually
If you cannot obtain a license key using the license key update feature in the user or web
administration interface, you can install a key manually from the web administration interface
by doing the following:
1. Click the Download Software button on the Support page of www.lifesize.com
2. Enter the serial number of your LifeSize video communications system and click
Submit.
3. Copy the license key from the software download page to your operating system
clipboard.
4. Open a separate web browser window and access the web administration interface of
your LifeSize video communications system.
5. Navigate to Preferences : System : License Keys
6. In the Enter New Key box, paste the license key that you copied in step 3.
7. Click the Add Key button.
Note: The Add Key button is available only after you copy a key in the Enter New
Key box.
The key and its expiration date appear in the Upgrade License box.
48
Description
A current maintenance agreement for the device does not exist. Contact your
authorized LifeSize Partner to renew your maintenance agreement. The
renewal process may require 24 to 48 hours to complete.
The system failed to connect to the LifeSize license key server. The server
may be down or your system may not have HTTP access to the server.
Contact LifeSize Technical Services if this condition persists and you have
HTTP access to the server, or install a key manually using the instructions in
""Installing a License Key Manually" on page 48."
A license key exists, but is invalid. Contact LifeSize Technical Services.
LifeSize Passport User Guide